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Opiniones de Super 8 by Wyndham Yucca Val/Joshua Tree Nat Pk Area

2 out of 5
Super 8 by Wyndham Yucca Val/Joshua Tree Nat Pk Area
57096 29 Palms Hwy, Yucca Valley, CA

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 349 de 1006 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 374 de 1006 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 158 de 1006 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 72 de 1006 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 53 de 1006 opiniones" "

8.0/10

Limpieza

8.4/10

Servicio y personal

7.2/10

Servicios

7.4/10

Condiciones de la propiedad

7.4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Rodrigo Antonio

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en junio de 2023
Respuesta de Customer Care Team, el 20 jun. 2023
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards,Customer Care Team

8/10 Bueno

Andres

Se hospedó 3 noches en abril de 2023
Respuesta de Customer Care Team, el 29 may. 2023
Dear Andres, thank you for your generosity with the rating. We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again. Kind regards,Customer Care TeamSuper 8 Yucca Valley

10/10 Excelente

Aaron

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
muy bueno
Se hospedó 7 noches en septiembre de 2022

8/10 Bueno

Misael

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Buen lugar
Se hospedó 1 noche en febrero de 2022
Respuesta de Customer Care Team, el 7 feb. 2022
Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

4/10 Malo

Adela

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Las habitaciones estaban muy empolvadas, las cortinas no cubren toda la ventana
Se hospedó 1 noche en junio de 2021
Respuesta de Guest Experience Team, el 15 jun. 2021
Dear guest, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards, Customer Care Team

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal
Se hospedó 5 noches en marzo de 2021
Respuesta de Guest Experience Team, el 6 abr. 2021
We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating, thank you very much. We are happy to have satisfied you so well, and we hope to remain your hotel of choice here for future visits. Best Regards, Customer Care Team

8/10 Bueno

Lesly Dahiré

Le gustó: Servicio y personal y comodidad de las habitaciones
Buena opción
Buena opción si te gusta lo retro, o bien, si lo que quieres es descansar. El hotel es algo antiguo, regaderas, cuarto, etc. No tiene elevador
Se hospedó 1 noche en enero de 2021
Respuesta de Guest Experience Team, el 11 ene. 2021
Hey Lesly, Thank you for the positive rating. We appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area. Kind regards, Customer Care Team @ Super 8 Yucca Valley

2/10 Terrible

CARLOS

Viaje familiar
Le gustó: Limpieza
Estafa SIN DESAYUNO!
ME ENGAÑARON lo tomé buscando DESAYUNO INCLUIDO y es una MENTIRA, no dan desayuno, tienen un letrero “excusa” q dice q no lo dan, pero en el precio no hacen descuento! Necesito el reembolso del dinero correspondiente a 3 desayunos que fue lo ofrecido, la noche anterior me quedé en un hotel más económico y nos dieron el desayuno para llevar!!!
Se hospedó 1 noche en diciembre de 2020
Respuesta de Guest Experience Team, el 22 dic. 2020
Dear guest, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards, Customer Care Team

8/10 Bueno

gerardo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en marzo de 2020
Respuesta de Customer Care Team, el 27 mar. 2020
Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

8/10 Bueno

Gerardo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Todo muy agradable
Se hospedó 1 noche en marzo de 2020
Respuesta de Customer Care Team, el 25 mar. 2020
It sounds as if our hotel was perfect for your needs, and we are delighted that you enjoyed your time with us so much. Thank you for your positive rating; we hope that you will have an opportunity to make a return visit very soon. Best Regards, Customer Care Team

8/10 Bueno

Victoria

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
buena ubicación para visitar el parque
Es un hotel básico, pero con todas las necesidades, el clásico motel americano. La ventaja principal que tiene es la distancia al parque natural Joshua Tree.
Se hospedó 2 noches en agosto de 2019
Respuesta de Customer Care Team, el 9 sept. 2019
Dear Victoria, We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.

8/10 Bueno

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Buena habitación, con piscina pequeña pero que se agradece cuando vuelves del desierto de Mojave y Joshua Tree. Zona con muchas tiendas alrededor.
Se hospedó 1 noche en agosto de 2019
Respuesta de Customer Care Team, el 8 sept. 2019
Dear guest, We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.

10/10 Excelente

Aurora

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy buena relación calidad precio.
Muy conveniente y muy buena relación calidad - precio. La habitación es silenciosa y espaciosa, la cama es cómoda, todo está muy limpio. El desayuno es buffet, con variedad pero básico. El personal de recepción es correcto. Muy bien situado para visitar Joshua Tree National Park. Justo enfrente hay un supermercado. El parking es grande. No probamos la piscina, pero se veía limpia.
Se hospedó 3 noches en abril de 2019
Respuesta de Customer Care Team, el 5 jul. 2019
Dear Aurora, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!

6/10 Aceptable

Edward

Viaje familiar
Le gustó: Limpieza y servicio y personal
Rooms need to be updated dresser was falling apart, plug outlets need to be replaced. Room was clean
Se hospedó 3 noches en abril de 2024
Respuesta de Customer Care Team, el 6 may. 2024
Dear Edward, we appreciate your feedback regarding your recent stay. We apologize for any inconvenience caused by the condition of the dresser and plug outlets in your room. Ensuring that our rooms are well-maintained and up-to-date is important to us, and we'll handle these issues promptly to improve the overall guest experience. We're glad to hear that you found the room clean, and we appreciate your understanding as we work to make necessary improvements. If there's anything else we can do to enhance your next stay or if you have any specific preferences for your room, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future!Kind regards,Customer Care TeamSuper 8 Yucca Valley

6/10 Aceptable

Andrew

Viaje en pareja
Le gustó: Limpieza
Forget it, do not post my review. I did not mention any of the things you listed as not allowable. Do not ask me to comment again!
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Care Team, el 6 may. 2024
Dear Andrew, we sincerely apologize for any misunderstanding regarding your review, and we respect your decision regarding its posting. We aim to ensure that all guest feedback is valued and handled appropriately. Should you have any further concerns or if there's anything else we can do to assist you, please don't hesitate to reach out to us directly. Your satisfaction is important to us, and we appreciate the opportunity to make things right.Kind regards,Customer Care TeamSuper 8 Yucca Valley

6/10 Aceptable

Oliver

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Leider wieder eines der Hotels, bei denen man vorher denkt „für eine Nacht wird es reichen“ und man hinterher sagt „hätten wir vielleicht etwas mehr ausgeben sollen. OK, es war nicht unhygienisch, die Betten und der Fußboden waren sauber, aber das war es auch schon. Gerissene Fliesen im Bad, Knies in/an den Steckdosen und am Spiralkabel des Föns und eigentlich in jeder Ecke im Bad. Handtücher haben Fäden gezogen und im Waschbecken war die Oberfläche abgeplatzt sowie so runter „gescheuert“, dass die Oberfläche schon durch war. Dabei war die Buchung auch kein Schnapper, da Wochende war und in Palm Springs nichts passendes mehr zu bekommen war. Das Frühstück war so spärlich, dass wir es vorgezogen haben, uns im nahegelegenen Vons Supermarkt einzudecken. Ein ALDI ist ebenfalls in der Nähe. Das Personal war freundlich und hilfsbereit, bis auf Check in und out hatten wir aber auch keine Berührunspunkte. Super 8 werde ich zukünftig meiden.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Care Team, el 29 abr. 2024
Dear Oliver, thank you for taking the time to share your feedback with us. We are truly sorry to hear that your recent stay did not meet your expectations. Your comments regarding the condition of the room, particularly the bathroom, are concerning, and we apologize for any discomfort this may have caused you. Please know that we are actively reviewing these issues with our housekeeping and maintenance teams to ensure that all areas of the hotel are properly maintained and up to standard. We understand the importance of a seamless booking process and a satisfying breakfast experience, and we regret to learn that we fell short in these aspects during your stay. We will review our procedures and offerings to ensure a smoother booking process and enhance our breakfast options for the convenience and satisfaction of our guests. It's heartening to hear that you found our staff friendly and helpful; however, we regret that you did not have more opportunities to interact with them. We truly value your feedback as it helps us to continually improve and provide a better experience for our guests. Should your travels bring you back to Palm Springs, we would appreciate the opportunity to regain your trust and provide you with the exceptional stay you deserve. Thank you again for your feedback and for choosing to stay with us.Kind regards,Customer Care TeamSuper 8 Yucca Valley

8/10 Bueno

Debra

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was clean and smelled fresh. Mini fridge was a plus. There was a copy of the Bhagavad Gita in the room which made for a bit of interesting nighttime reading. Polite staff. Would stay there again next time we visit Integratron or Joshua Tree.
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Care Team, el 29 abr. 2024
Dear Debra, we're delighted to hear that you enjoyed your stay with us! Providing a clean and refreshing environment is important to us, and we're glad that you found our room to meet your expectations. It's wonderful to know that you appreciated the addition of the Bhagavad Gita for some interesting nighttime reading, and we're pleased that our staff made a positive impression on you with their polite service. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable visit next time you're in the area to visit the Integratron or Joshua Tree! Kind regards,Customer Care TeamSuper 8 Yucca Valley

8/10 Bueno

VLADIMIR

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A good two day stay for work in the desert. Plenty of parking and close to everything. Rooms are basic and clean, bed comfortable, good deal for the price. Will be back.
Se hospedó 4 noches en abril de 2024
Respuesta de Customer Care Team, el 29 abr. 2024
Dear Vladimir, thank you for choosing to stay with us during your work trip in the desert! We're delighted to hear that you found our location convenient with plenty of parking and that you had a comfortable stay in our basic yet clean rooms. Providing great value for our guests is important to us, and we're glad that you found our accommodations to be a good deal for the price. We appreciate your positive feedback and look forward to welcoming you back on your next visit. If there's anything we can do to make your future stays even more enjoyable, please don't hesitate to let us know. Safe travels!Kind regards,Customer Care TeamSuper 8 Yucca Valley

8/10 Bueno

Mary

Le gustó: Limpieza y servicio y personal
The motel is one of the more affordable places to stay in Yucca Valley/Joshua Tree area. Although it's on the main highway our room was at the very back so no road noise. Beds were surprisingly comfortable. Manager was very friendly and accommodating. They offer breakfast but Black Bear Diner is right next door for a full meal.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Care Team, el 23 abr. 2024
Dear Mary, we're delighted to hear that you found our motel to be a comfortable and convenient option during your visit to the Yucca Valley/Joshua Tree area. It's wonderful to know that you enjoyed the comfort of our beds and the friendliness of our manager. We're glad our location provided you with peace despite being on the main highway. Thank you for mentioning our breakfast offering, and we're pleased to hear that you found nearby dining options convenient as well. We appreciate your feedback and hope to welcome you back for another pleasant stay in the future!Kind regards,Customer Care TeamSuper 8 Yucca Valley

6/10 Aceptable

Brian

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
We had a comfortable stay in a clean room, the breakfast was very bare bones in a small foyer. Old property but a clean and quiet room with a very comfortable bed. So overall good.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Care Team, el 22 abr. 2024
Dear Brian, thank you for choosing to stay with us and for sharing your feedback. We're pleased to hear that you found your room clean, comfortable, and quiet, with a comfortable bed for a good night's rest. We apologize if the breakfast did not meet your expectations; we'll consider your comments as we strive to improve our offerings. Should your travels bring you back to the area, we'd love to welcome you again and ensure you have an even better experience.Kind regards,Customer Care TeamSuper 8 Yucca Valley

4/10 Malo

Kathy

No le gustó: Limpieza y condiciones de la propiedad
Grungy property and a bad smelling mattress
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Care Team, el 22 abr. 2024
Dear Kathy, we're sorry to hear about your experience. Providing a clean and comfortable environment for our guests is our priority, and it's disappointing to learn that we fell short of your expectations. We take cleanliness seriously, and we'll investigate the issues you've mentioned to ensure they are promptly handled. Your feedback is valuable to us, and we appreciate you bringing these matters to our attention. If you would like to discuss your experience further or if there's anything else we can do to make it right, please don't hesitate to contact us directly.Kind regards,Customer Care TeamSuper 8 Yucca Valley

4/10 Malo

Gabriela, Rutherford

Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
We booked the hotel 3 months ahead and got the room next to ice and vending machines which ended up being very noisy. The breakfast was a disaster with only sweat option, no dairy products or fruites.
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Care Team, el 19 abr. 2024
Dear Gabriela, we sincerely apologize for the inconvenience you experienced during your stay. Regrettably, you were assigned a noisy room next to the ice and vending machines, especially after booking well in advance. We understand the importance of a peaceful environment for our guests' comfort and will work to handle this issue to prevent similar occurrences in the future. Additionally, we apologize for the disappointment with our breakfast offerings. Providing a variety of options to accommodate all dietary preferences is important to us, and we regret that we fell short in this aspect. Your feedback regarding the staff, amenities, and property conditions is also concerning, and we will take immediate steps to handle these areas for improvement. We value your feedback as it helps us enhance our services and facilities for future guests. If there's anything else we can do to make it up to you or if you have any further concerns, please feel free to reach out. We hope to have the opportunity to welcome you back and provide you with a much-improved experience. Kind regards,Customer Care TeamSuper 8 Yucca Valley

10/10 Excelente

Raymond

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
They cleaned my room daily. Nice friendly staff. Had hot coffee every morning. Lots of places near by to eat.
Se hospedó 3 noches en abril de 2024
Respuesta de Customer Care Team, el 18 abr. 2024
Dear Raymond, we're delighted to hear that you enjoyed your stay with us! Providing excellent service and a comfortable experience for our guests is our top priority, and we're thrilled that our friendly staff and convenient amenities meet your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future! Kind regards,Customer Care TeamSuper 8 Yucca Valley

10/10 Excelente

Joel

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Care Team, el 16 abr. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excelente

Peter

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was very clean, and staff were very accommodating when I requested a first-floor room.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Care Team, el 15 abr. 2024
Dear Peter, we're delighted to hear that you found your room very clean and that our staff were accommodating to your request for a first-floor room! Providing a comfortable and convenient experience for our guests is our priority, and we're glad we could meet your needs. Your satisfaction is important to us, and we appreciate your positive feedback. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future!Kind regards,Customer Care TeamSuper 8 Yucca Valley

4/10 Malo

Darice

Viaje familiar
No le gustó: Condiciones de la propiedad
Not well cleaned. Pillows stank. Walls were thin and we heard noisy guests into the early morning hours.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Care Team, el 12 abr. 2024
Dear Darice, we're sorry to hear about the issues you encountered during your stay. Providing a clean and comfortable environment is our top priority, and we apologize for falling short of your expectations. Your feedback regarding the cleanliness, pillows, and noise levels has been noted, and we will take immediate steps to handle these concerns to ensure a better experience for our future guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Kind regards,Customer Care TeamSuper 8 Yucca Valley

2/10 Terrible

Barbara

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
The room was terrible and is not by Wyndham. Would not recommend.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Care Team, el 12 abr. 2024
Dear Barbara, we're sorry to hear about your disappointing experience during your stay. Providing a comfortable and clean environment is essential to us, and we regret that we fell short of meeting your expectations. We appreciate your feedback and will use it to handle the issues you encountered to ensure improvements are made. While we understand your frustration, we hope you'll consider giving us another chance to provide you with the excellent stay you deserve. Thank you for bringing these concerns to our attention.Kind regards,Customer Care TeamSuper 8 Yucca Valley

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was clean, comfortable and convenient for our purposes.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Care Team, el 12 abr. 2024
Dear David, we're pleased to hear that your stay with us was clean, comfortable, and convenient. Meeting our guests' needs and providing a comfortable environment is our top priority, so we're glad that we could deliver on that for you. Thank you for choosing our hotel, and we look forward to welcoming you back in the future!Kind regards,Customer Care TeamSuper 8 Yucca Valley

10/10 Excelente

Ivan

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We loved the fresh duck eggs, they were delicious. It was beautiful inside, and the decor was amazing! The directions were easy and made it simple to find. We loved the animals! It was very peaceful. Looking at the stars at night from the balcony was beautiful!
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Care Team, el 8 abr. 2024
Dear Ivan, thank you for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed the fresh duck eggs and found them delicious. It's fantastic to know that you appreciated the beautiful interior decor and found it amazing. We're delighted that our directions made it easy for you to find us and that you enjoyed the peaceful atmosphere, as well as the opportunity to interact with the animals. And what a joy it must have been to stargaze from the balcony! We're so glad you had such a memorable and enjoyable stay. If you ever find yourself in the area again, we'd love to welcome you back for another peaceful and starlit getaway. Safe travels until then!Kind regards,Customer Care TeamSuper 8 Yucca Valley

10/10 Excelente

Ann

Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Care Team, el 25 abr. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excelente

Patricia

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Needs updating. Controls on heater would not work; sink faucet barely works, room needs paint job, clerk very nice though. Place is dated
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Care Team, el 8 abr. 2024
Dear Patricia, thank you for taking the time to share your feedback with us. We appreciate your honesty and apologize for any inconvenience you experienced during your stay. Your comments regarding the need for updates, the issues with the heater controls and sink faucet, as well as the room's condition, have been duly noted. We strive to provide a comfortable and pleasant experience for all our guests, and we will work diligently to handle the areas of concern you have raised. Additionally, we're glad to hear that our clerk provided excellent service, and we will pass along your compliments to them. Your feedback is invaluable to us as we continuously strive to improve our facilities and services. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Kind regards,Customer Care TeamSuper 8 Yucca Valley

4/10 Malo

Jordan

Viaje en pareja
No le gustó: Limpieza y condiciones de la propiedad
There was hair on the floor in the bathroom, and a very long hair in the bath towel
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Care Team, el 4 abr. 2024
Dear Jordan, we apologize for the inconvenience you experienced during your stay regarding the cleanliness of the bathroom and towels. This does not meet our standards, and we take your feedback seriously. Please rest assured that we will share this issue with our housekeeping team to ensure that such oversights do not occur in the future. We appreciate your feedback as it helps us improve our services for all guests. If there's anything else we can assist you with or if you would like to discuss your experience further, please don't hesitate to contact us directly. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a much-improved experience.Kind regards,Customer Care TeamSuper 8 Yucca Valley

10/10 Excelente

Krishnan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Care Team, el 8 abr. 2024
Dear Krishnan, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Kind regards,Customer Care TeamSuper 8 Yucca Valley

6/10 Aceptable

Natalia

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Care Team, el 4 abr. 2024
Dear Natalia, we are so disappointed to read about your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help.Kind regards,Customer Care TeamSuper 8 Yucca Valley

6/10 Aceptable

Arden

Le gustó: Servicio y personal
Lovely rooms. Nice staff. nice parking. nice exterior. The breakfast is minimal and could be expanded. The hallways need to be updated with new painting and new carpeting.
Se hospedó 4 noches en marzo de 2024
Respuesta de Customer Care Team, el 28 mar. 2024
Dear Arden, thank you for choosing to stay with us and for sharing your feedback. We're delighted to hear that you enjoyed our lovely rooms, friendly staff, convenient parking, and attractive exterior. However, we apologize for any inconvenience caused by the minimal breakfast options and the need for updates in our hallways, including new painting and carpeting. Your feedback is invaluable to us, and we'll certainly consider it as we strive to enhance our guests' experiences. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay in the future.Kind regards,Customer Care TeamSuper 8 Yucca Valley

2/10 Terrible

Christopher

Viaje de negocios, Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Not at all like the photos advertised. Entire hotel smelled like Curry food. Old furniture in the rooms Bedding old Needs a complete overhaul Never stay again
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Care Team, el 27 mar. 2024
Dear Christopher, we are truly sorry to hear about your disappointing experience during your recent stay. Please accept our sincerest apologies for falling short of your expectations. Your feedback regarding the discrepancies between the advertised photos and the actual condition of our hotel, as well as the unpleasant smell of curry food throughout the premises, is deeply concerning. We understand the importance of maintaining a clean and comfortable environment for our guests, and we regret that we did not meet these standards during your stay. Rest assured, we will thoroughly investigate these issues and take immediate action to handle them, including a thorough overhaul of our facilities and handling any cleanliness concerns. Additionally, we apologize for any shortcomings in our service and amenities. Your feedback is invaluable to us, and we will use it to make the necessary improvements to ensure a better experience for our future guests. We understand if you choose not to stay with us again, but we sincerely hope to have the opportunity to regain your trust and welcome you back in the future for a significantly improved stay.Kind regards,Customer Care TeamSuper 8 Yucca Valley

10/10 Excelente

Stephen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Just what I was looking for.
Se hospedó 4 noches en marzo de 2024
Respuesta de Customer Care Team, el 25 mar. 2024
Dear Stephen, we're thrilled to hear that we met your expectations and provided you with just what you were looking for! Your satisfaction is our ultimate goal, and we're delighted that you had a positive experience with us. If there's anything else we can assist you with or if you have any further feedback to share, please feel free to reach out. We appreciate your patronage and hope to have the pleasure of welcoming you back in the future!Kind regards,Customer Care TeamSuper 8 Yucca Valley

8/10 Bueno

Andrew

Le gustó: Servicio y personal
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Care Team, el 25 mar. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 Malo

David

Viaje en pareja
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Old, shabby motel.
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Care Team, el 25 mar. 2024
Dear David, we're deeply sorry to hear that your experience did not meet your expectations. Providing a clean and comfortable environment, along with excellent service, is our top priority, and we regret that we fell short during your stay. Your feedback is invaluable to us, and we will handle the issues you mentioned with our team to ensure improvements are made promptly. We understand the importance of maintaining our property to high standards, and we apologize for any inconvenience caused. If you would like to discuss your experience further or if there's anything we can do to make amends, please don't hesitate to reach out. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.Kind regards,Customer Care TeamSuper 8 Yucca Valley

4/10 Malo

Julie, Tucson

No le gustó: Limpieza y condiciones de la propiedad
This property is old and very outdated. No Elevator. If you have luggage, request first floor, or you’ll be lugging everything up two flights of stairs. The staff seems to care and is doing the best they have with an old property. It smelled like insecticide, was stuffy and out of date. Stairs, which I had to lug my roller bags up, had flapping and dangerous edges.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Care Team, el 25 mar. 2024
Dear Julie, thank you for sharing your feedback with us. We apologize for any inconvenience caused by the outdated condition of our property and the lack of an elevator. Your comments regarding cleanliness and property conditions are taken seriously, and we will share them promptly with our team to ensure improvements are made. We understand the importance of providing a comfortable and safe environment for our guests, and we regret that we fell short of your expectations in this regard. Please know that your feedback is valuable to us as we work to enhance the guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Kind regards,Customer Care TeamSuper 8 Yucca Valley

8/10 Bueno

Julia

Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Care Team, el 12 abr. 2024
Dear Julia, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Kind regards,Customer Care TeamSuper 8 Yucca Valley

6/10 Aceptable

Sylvie

Le gustó: Servicio y personal
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Care Team, el 27 mar. 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

4/10 Malo

Donna

Viaje en pareja
No le gustó: Servicios y condiciones de la propiedad
The property was very dated. The check in clerk was behind plexiglass and the area was not welcoming. The room was clean but very dated.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Care Team, el 22 mar. 2024
Dear Donna, thank you for taking the time to share your experience with us. We appreciate your feedback and apologize for any inconvenience you may have encountered during your stay. We are continuously working to improve our facilities and amenities, and your comments will be taken into consideration as we strive to enhance the guest experience. If there are any specific areas you feel we should focus on for improvement, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Kind regards,Customer Care TeamSuper 8 Yucca Valley

8/10 Bueno

William

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Care Team, el 14 mar. 2024
Dear William, thank you so much for your valuable feedback. It gives us immense pleasure to understand that you were happy with your stay and we look forward to hosting you soon! Kind regards,Customer Care TeamSuper 8 Yucca Valley

2/10 Terrible

zoe

Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Care Team, el 1 abr. 2024
Dear Zoe, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Kind regards,Customer Care TeamSuper 8 Yucca Valley

8/10 Bueno

Paul

Viaje familiar
Le gustó: Limpieza y servicio y personal
The only complaint I had was the lack of electrical outlets for charging our phones etc. beyond that it was what we expected. Had a good nights sleep.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Care Team, el 12 mar. 2024
Dear Paul, thank you for choosing to stay with us and for providing valuable feedback. We appreciate your positive remarks about a good night's sleep. Regarding the electrical outlets, we understand the importance of having convenient charging options and will certainly look into ways to enhance this aspect for our guests. Your comments are valuable in helping us improve, and we hope to have the opportunity to host you again in the future.Kind regards,Customer Care TeamSuper 8 Yucca Valley

6/10 Aceptable

Vicki

Viaje en grupo
Was not like the pictures portrayed. Bathroom needed updating, sink chipped etc. was very noisy
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Care Team, el 7 mar. 2024
Dear Vicki, we appreciate you taking the time to share your feedback. We apologize for any discrepancies between the pictures and your experience. Our goal is to provide accurate representations of our accommodations, and we'll work to ensure our online presence better reflects the current state of our rooms. We're sorry to hear about the noise disturbance and any inconvenience caused by the bathroom condition. Your comments are valuable, and we'll use them to make improvements. If your travels bring you back to our area, we'd love another opportunity to host you and provide a more satisfying experience. Safe travels!Kind regards,Customer Care TeamSuper 8 Yucca Valley

10/10 Excelente

Edwin

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I spent 2 nights here in late Feb. The property was spotless and smelled nice. The staff were very friendly and helpful. Excellent parking and great location. The continental breakfast was good as well. I would definitely stay here again.
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Care Team, el 5 mar. 2024
Dear Edwin, thank you for your fantastic review! We're thrilled to hear that you had a pleasant stay with us, enjoying our spotless property, friendly staff, excellent parking, and convenient location. It's wonderful to know that you found our continental breakfast to your liking as well. We appreciate your positive feedback and look forward to welcoming you back for another enjoyable stay whenever your travels bring you to the area. Safe travels!Kind regards,Customer Care TeamSuper 8 Yucca Valley

10/10 Excelente

John

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Liked the room, with view of my vehicle in the parking lot. Well lit, clean, comfortable.
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Care Team, el 5 mar. 2024
Dear John, thank you for your positive feedback! We're delighted to hear that you enjoyed your room with a view of your vehicle in our well-lit parking lot. Clean and comfortable accommodations are a priority for us, and we appreciate you taking the time to share your experience. If there's anything specific you loved about the room or any suggestions for improvement, feel free to let us know. We look forward to welcoming you back for another comfortable stay. Safe travels!Kind regards,Customer Care TeamSuper 8 Yucca Valley

8/10 Bueno

Michael

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This property is well maintained and perfectly acceptable for short stays in the Yucca Valley. The bed is comfortable the bathroom is decent and overall clean and tidy.
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Care Team, el 1 mar. 2024
Dear Michael, thank you for taking the time to share your positive experience at our property. We're delighted to hear that you found our hotel well-maintained and suitable for short stays in the Yucca Valley. Your satisfaction with the comfortable bed, decent bathroom, and overall cleanliness is greatly appreciated. We strive to provide a welcoming environment, and your feedback motivates us to continue delivering excellent service. If there's anything specific you enjoyed or any areas you think we can improve, please don't hesitate to let us know. We look forward to hosting you again in the future.Kind regards,Customer Care TeamSuper 8 Yucca Valley