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Opiniones de Alpen Resort Hotel

4 out of 5
Alpen Resort Hotel
Spissstrasse 52, Zermatt, VS

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 72 de 167 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 74 de 167 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 13 de 167 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 6 de 167 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 2 de 167 opiniones" "

8.8/10

Limpieza

8.4/10

Servicio y personal

8.2/10

Condiciones de la propiedad

Opiniones

4/10 Malo

Angel, barcelona

No le gustó: Servicio y personal y condiciones de la propiedad
Zermatt
Ya estuvimos en otras ocasiones y el hotel ya no es lo que fue. Estava lleno de muchos grupos y mucha gente en el hotel con paks de avion, tren y estancia.La jefa no se digno ni en venir a saludarnos despues de haber estado en el hotel en otras 5 ocasiones somos dos familias con niños de 15 y dos de 16 años

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Unser Aufenthalt in Zermatt war 1a. Keine Wünsche blieben offen. Das Frühstück bis 11 Uhr war sehr abwechslungsreich, mit einer grossen Auswahl
Se hospedó 2 noches en abril de 2018

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
와이파이 속도도 빠르고 뷰도 좋고 만족 스럽습니다.

10/10 Excelente

Denise, England

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very good Ski hotel
We stayed for 6 nights bed and breakfast. The staff were friendly and helpful, the breakfasts were good and the spa facilities were great after a days skiing.
Se hospedó 6 noches en marzo de 2018

10/10 Excelente

maitea, Basel Switzerland

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Luxury hotel and spa in Zermatt
We were very impressed with the hotel right when we arrived; it is very close to the train station, we had a little electric car take us to the hotel, it looks amazing inside and out, there was a man playing live music right at the entrance (with a piano, very funny); they have a ski room with individual lockers for all the equipment, they have a game room-area, and best of all they have an amazing spa on the -1 floor, which we visited every day after skiing (pool, jacuzzi, sauna, hamman, gym and massages). It got a bit crowded some evenings, but we would have it all to ourselves a couple of times. After check in we went directly to our room and were very pleased to see it was a big room, with a very nice balcony and views to the Matterhorn mountain, I mean what else could we ask for (of course very clean and comfortable) Only little inconvenient is that we were on the fourth floor, right under the roof, so the ceiling was tilted, which was very cute inside the bedroom, but made the bathroom a bit uncomfortable (shower was tricky). It also has a nice restaurant (with different options every night) and decent breakfast. Overall we were incredibly pleased with our stay (1 week) and even though I thought it was a bit expensive when I made the reservation, as soon as we arrived I understood it’s absolutely worth it and got more than we actually paid for. We will definitely come back.
Se hospedó 6 noches en marzo de 2018

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Really nice Hotel
Wonderful hotel and good location. Enjoyed our stay and had a nice diner in the restaurant.
Se hospedó 1 noche en diciembre de 2017

10/10 Excelente

Josef

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2017

10/10 Excelente

CATHERINE

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en julio de 2017

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Well equipped hotel with nice Matterhorn view
My family of 4, all adults already, stayed here for 2 nights. The room is of good size, with a mezzanine floor for kids with 2 beds. There is a balcony with a view of Matterhorn on a clear day. There are free shuttle and swimming pool and gym...facilities I didn't use. Will try to return to try them out some day.
Se hospedó 2 noches en julio de 2017

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
방에서의 마테호른뷰가 기대에는 못미쳤지만 너무 큰 기다만 하지 않는다면 꽤 괜찮습니다. 위치는 좋구요 방상태도 괜찮습니다.
Se hospedó 1 noche en julio de 2017

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
전망도 좋고 시설도 깨끗해요
룸이 남아서 업그레이드도 해주시고 좋았어요! 제가 영어를 잘못하는데 차근차근 설명해 주시고ㅋㅋㅋ 룸도 깨끗하고 마테호른도 보이고 좋았아요ㅋㅋ 역에선 걸어서 십분정도 걸려요
Se hospedó 1 noche en julio de 2017

10/10 Excelente

siu

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
great hotel with good location and mountain view
the hotel offers shuttle service for picking up and dropping down to the rail station, this is definitely a plus. staff are friendly and helpful. Breakfast is good and the price of the supper is reasonable. Room for 3 is super big with the partial view of Matterhorn, highly recommend
Se hospedó 3 noches en junio de 2017

8/10 Bueno

CK, Sg

Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Cozy hotel
This hotel gives a very cozy feeling. I would have given five full points rating if not for spider webs found on ceiling's wood planks and that the staffs' service could have been better (especially the lady in the morning shift is very lacking in smile). Improve and I think most guests would return.
Se hospedó 2 noches en junio de 2017

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2017

10/10 Excelente

AD, PA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great hotel. Spacious room. View of Matterhorn.
The family room was large with a view of Matterhorn from the balcony. The kids could sleep in separate bunk beds in an attached room. The breakfast was standard. Close to train station. Dinner was good with excellent service.
Se hospedó 1 noche en mayo de 2017

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice hotel with very beautiful view.
Clean, comfortable and walkable from zermatt station. Offering very clear and beautiful Matterhorn.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muito boas instalações e cordialidade
O hotel oferece ótimas instalações, o pessoal atende com muita educação e cordialidade e fica muito bem localizado podendo ir a pé até a estação de trem local.

10/10 Excelente

Joon Ho, SEOUL

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice position. Kind reception. Fine breakfast.
Fill little expensive than its value, but it is fine if considering the normal price of area. Hotel was looks little old but inside of hotel is really clean.
Night veiw of the hotel

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
체르마트 역과 가까운 깔끔하고 친절한 호텔
저렴한 가격에 체르마트역과 가까운 깔끔한 호텔에서 너무 잘 묵었어요~ 스텝분들 모두 친절하시고 조식도 깔끔하니 좋았습니다. 저렴한 방이라 방에서 마테호른이 바로 보이지는 않았지만 호텔 출입구만 나오면 보이는 마테호른 덕에 더욱 기분이 좋았습니다.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice hotel close to the train station. Nice view
Hotel staff response to my queries about my booking and sking. The only expectation that was not met was that I was expecting a loft family room.

10/10 Excelente

Nan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

6/10 Aceptable

Henni, Schweiz

Hotel zu teuer, für das was es bietet
Überteuertes Hotel in der Zeit Zermatt unplugged mit mäßig freundlichem Personal, (Paolo ausgenommen). Man wurde nicht zum Zimmer begleitet und das Gepäck nicht hoch getragen (bei durchschnittlich 380CHF/d müsste das drin liegen). Auch als der Eintritt ins Spa nicht gelang kam das Personal nicht mit um den Fehler zu beheben. Die Zimmerreinigung fand z.T. statt als wir noch im Zimmer waren :-(. Frühstück und der Wellnessbereich waren ganz gut, mit jedoch kleiner Sauna und nur 1 Dusche. Toll waren ein Volleyballfeld und Tischtennisplatten im Keller und der große Balkon der Zimmer im 1. Stock.

6/10 Aceptable

Vespasiano

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Hotel de bom padrão próximo à Estação
Hotel próximo à estação de trem (entrada e saída da cidade), ao trem para Gornergrat e ao centrinho, o que é um ponto bastante positivo e, na minha opinião, o principal destaque. Digo isso porque se tivesse ficado longe da estação e carregando malas teria que pegar algum taxi elétrico para chegar com certeza, já que a vila é bem acidentada. Fica distante da base do ascensor para o Palácio de Gelo, mas nada que não se possa caminhar. O Hotel é bastante tradicional, limpo, tem quarto amplo e confortável. Café da manhã é bom e tem alguma diversidade. Atende ao padrão da rede, embora seja mais caro que o normal, mas isso se explica pelo fato de que os hotéis na cidade de Zermatt são caros como um todo. Tem piscina, mas não a utilizei. Enfim, um hotel padrão.

10/10 Excelente

camila

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

Christine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great for skiing zermatt!
We went there to ski I would go back- the hotel location was great for being close to the train station, gondola and the main part of town

8/10 Bueno

Luiz

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

Judy, Berkshire, UK

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great find! Lovely spacious rooms
Staff who love their customers. One of the best ski rooms we've ever stayed in with lovely views of the Matterhorn. Our room 45 had sloping roof with character and amazing bathroom. Close to ski bus pick up too. 5 minutes walk to Gornergrat railway and 6 to centre of town.

10/10 Excelente

david, uk

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great hotel close to towm
Very friendly staff and great food. Everything you need for a convinient skiing holiday.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Conveniente
Foi tudo tranquilo, no hotel havia uma pessoa falando português. Nosso quarto era bom, mas para chegar nele tinha umas portas e lembrava um corredor de navio. Apenas ruim q havia um vazamento na parede do banheiro/quarto depois do banho o quarto ficou todo molhado. E no café da manhã eles não faziam a reposicao do que havia acabado.

8/10 Bueno

Zero, HK

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Impressed by swimming pool with massage function
Not necessary to book mountain view coz u may not able to see due to the haze weather

8/10 Bueno

Daniel

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones

8/10 Bueno

Andy, Gloucestershire UK

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Zermatt for conference: very pleased with hotel
Very nice, and inexpensive hotel. Good location near train station. Fantastic view of Matterhorn from room balcony. Staff very helpful. Room very clean, and spacious. Breakfast is just fine, and service was very rapid and friendly. Nothing wrong with this hotel at all really: in Zermatt you could spend A LOT more money and not have any better stay. I am planning to stay in Alpen plus hotel when I come back next year.
View at 7am from my balcony! Sun just touching top of Matterhorn

6/10 Aceptable

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Poor
The staff is poor, we just asked tourist information at reception , and they are not willing to answer. And, it is DIFFICULT to borrow an umbrella, they seems only have two umbrella. And, it don't like as a hotel, like B&B, for examples the equipment and the design. The breakfast is also poor. The staff seldom to fill in the food like bread even though the staff is noted! It is not worth for the price !!!!!!!!! 工作人員態度很差，我們只是在接待處問Zermatt旅遊資訊，他們不太願意回答。 而且，很難借一把傘，他們似乎只有兩把傘。 而且，它不像一家酒店，比較像B＆B，例如設備和設計。 早餐也很差。當時食物沒有時, 工作人員也不填補食物像麵包，即使工作人員知道！ 這是不值得的價格!!!!!!!!!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza
スキー滞在に便利
地下にあるプールやジャグジーも快適なので水着を持っていくと良いと思います。

10/10 Excelente

Steve, Cheshire, UK

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent Hotel in Zermatt
The Best Western Alpen Resort is close the the town centre only 300 mts from the train station but just call them for the shuttle it arrives in minutes. The views from any room are breathtaking. There is a free shuttle to the ski lifts every 25 minutes. The ski room is great, pool and spa brilliant. The breakfast, bar and restaurant food/staff are great. I cannot recommend this hotel more.

10/10 Excelente

Jiawen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
物有所值
以瑞士高物價來說相當值得，離車站不遠且有免費接送。 入住手續辦好，行李已在房間。服務佳!

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wonderful hotel
We had a wonderful stay. The facilities were beautiful and included an expensive spa with indoor pool and hot tub. The room was very large and had a shared balcony. Breakfast was very impressive and tasty. We felt this hotel was a great deal considering the prices of surrounding hotels. Dinner in the restaurant was tasty and reasonably priced.

10/10 Excelente

WING LIN, Hong Kong

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
good location,close train station,big room space

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice Hotel close to the train station.
Nice stay. We enjoyed the swimming pool, jacuzzi, turkish bath and sauna to relax after our long mountain hikes.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice family hotel experience
Very nice. Comfortable rooms. Great breakfast.

10/10 Excelente

Wing Cheong, Hong Kong

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
Pleasant Stay. B

2/10 Terrible

mire, Busan

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
실망스러운 수준
여행중묵었던 그어떤곳보다도 비싸면서 수준은 최하위를 기록함. 누구에게도 추천하고싶지않고. 특히 프런트여직원은 커피포트 빌리려고하니 호출되지 않고 자리를비움. 카페트는 매우 더럽고 동양인이 많았는데 모두 정보없이 온듯. 나도 사진과가격정보에속았다. 이가격에이수준일거라고는상상불가. 위치가좋다고? 렌트카까지빌려가서이따위호텔에 410chf를쓸이윤없었다. 스위스여행통틀어 결정적인오점이 된 호텔선택이었음.

8/10 Bueno

sk, London

Le gustó: Servicio y personal y condiciones de la propiedad
Good hotel with nice views
Stayed for one night with family to catch Glacier express the following day. Nice comfortable stay.

6/10 Aceptable

Ais Blasco, Geneva

No le gustó: Comodidad de las habitaciones
Unaccomodating Hotel Staff
Pillow was very hard & high. Called reception and was told it can't be changed until the next day. Had a sore next. Hotel staff are very cold and unaccomodating. 2 single beds cant be changed to a double bed, almost every request was met with a No. Not accomodating at all. Just an average hotel, apart from the nice pool and good sauna, otherwise, give it a miss.

10/10 Excelente

jennifer, u.s

Le gustó: Servicio y personal y comodidad de las habitaciones
Nice hotel. Very good breakfast. The shower door need to be improve. Leaking water while shower.

10/10 Excelente

Nathan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great Stay
Stayed one night in the hotel (before embarking on Glacier Express). Got a room upgrade upon check-in for a nice large room with a balcony. Overall excellent stay and would be happy to visit again when in Zermatt.

8/10 Bueno

pascal, paris

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
hotel plutot bien situé, prix assez raisonnable
Hotel bien situé, prix raisonnable pour Zermatt, le top c'est la piscine en cas de mauvaise météo

10/10 Excelente

Sofia, Jakarta

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Best Western at Zermatt
Nice, quiet area. A little bit further from the center of the town. But everywhere is closed in Zermatt.

10/10 Excelente

Michael, Denmark

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Super hotel i Zermatt for familier.
Velfungerende og godt hotel med virkelig god service. God pool og lækker mad.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Typical tourist hotel. Room was very hot with poor air circulation. Food was excellent and reasonablely priced compared to others in the area. Staff were exceptional!