Vista desde la habitación

Opiniones de San Francisco Airport Marriott Waterfront

4 out of 5
San Francisco Airport Marriott Waterfront
1800 Old Bayshore Hwy, Burlingame, CA

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 582 de 1002 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 213 de 1002 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 111 de 1002 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 56 de 1002 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 40 de 1002 opiniones" "

9.0/10

Limpieza

8.8/10

Servicio y personal

8.2/10

Servicios

8.8/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Eduardo

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicio y personal
The front desk person had terrible attention, inability to be friendly and listen. The park or they will charge you twice (or the times you leave with your vehicle). In general, the attention is terrible.
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 29 nov. 2023
Dear Eduardo, Thank you for your review. We are sorry to hear about your disappointing experience with us, as it is always our intention to provide great guest service. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share your experience, as your valuable feedback helps us improve our processes and serve our guests better. It is our hope that you will give us another chance to change your perceptions down the line.

10/10 Excelente

Carmen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Todo muy bien
Se hospedó 1 noche en agosto de 2023
Respuesta de General Manager, el 3 sept. 2023
Dear Carmen, It is wonderful to know that you had an excellent experience with us! Thank you so much for your great review and for giving us a perfect rating. It was a pleasure having ou here, and we hope you return soon.

6/10 Aceptable

Jorge

Se hospedó 1 noche en abril de 2023

10/10 Excelente

Johandy

Se hospedó 1 noche en noviembre de 2022

10/10 Excelente

Ema

10/10 Excelente

Mtro David

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente el hotel y ubicación! Lo malo que te cobran estacionamiento y Wife...
Se hospedó 1 noche en julio de 2022
Respuesta de Annabelle Rooms Manager , el 19 ago. 2022
Dear Valued Guest,Thank you for your time and sharing your feedback, With the help of our guest we can improve in all areas of the hotel. We hope to host you in the near future should your travels bring you back to the bay area.

2/10 Terrible

Maria

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Habitación muy sucia y vieja. También no ponen papel higiénico, toallas ni suficiente jabón.
Se hospedó 2 noches en marzo de 2022

10/10 Excelente

Fernando

Se hospedó 3 noches en diciembre de 2021

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal y servicios
No le gustó: Limpieza
el salón del bar me gustó
Se hospedó 3 noches en agosto de 2021

10/10 Excelente

MAURICIO

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2021

8/10 Bueno

Mauricio

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beneficios por categoría
Excelente servicio en recepción. La habitación muy amplia y nos ascendieron a una habitación mejor por nuestra categoría en Hiteles.com
Se hospedó 1 noche en junio de 2021

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en junio de 2021

8/10 Bueno

Luis Eduardo

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Paseo amigos y familia
Bien, buen hotel, muy limpio, buena cama
Se hospedó 1 noche en junio de 2021

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Limpieza
-
Se hospedó 2 noches en mayo de 2021

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2021

8/10 Bueno

Raul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2021

6/10 Aceptable

Leticia, San Francisco

Viaje de negocios, Viaje en pareja
Perdi un cuarto de 1 recamara y me dieron una de 2 y enfrente de la bahía y no me diero donde yo quería me diero diferente
Se hospedó 1 noche en diciembre de 2020

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en septiembre de 2020

10/10 Excelente

Hernan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2020

10/10 Excelente

Matthew David

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 23 abr. 2024
Dear Matthew,Thank you for your review. We at San Francisco Airport Marriott Waterfront appreciate your kind comments and are pleased you enjoyed your stay. We would love to host you again in the future.

2/10 Terrible

Hong

No le gustó: Servicios
The picture has ocean view, but I need to pay another $75 to get ocean view at hotel, and they say parking is $48 but charged me $57 on credit card.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 16 abr. 2024
Dear Hong,Thank you for sharing your feedback. We regret any confusion regarding the room view and parking charges. We strive for transparency in all our communications and will review our policies to ensure accuracy in our promotions and billing. Your experience is important to us, and we will address these discrepancies promptly. We hope to have the opportunity to welcome you back and provide a more seamless experience.

10/10 Excelente

Tania

Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
Air was not working too good but we still had a fabulous time. Staff was awesome!!!
Se hospedó 4 noches en marzo de 2024
Respuesta de General Manager, el 10 abr. 2024
Dear Tania,Thank you for sharing your experience with us. We're glad to hear that despite the concern with the air conditioning, you still had an extraordinary time during your stay. Our team takes pride in delivering superb hospitality, and we hope to have the opportunity to welcome you back for another enjoyable stay at San Francisco Airport Marriott Waterfront.

10/10 Excelente

Marilyn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Ron

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Skip
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 10 abr. 2024
Dear Ron,Thank you for being our guest and sharing your five-star review. Our team works hard to ensure all of our guests have a fantastic stay, so we hope you were impressed with all we have to offer. We look forward to welcoming you back to San Francisco Airport Marriott Waterfront for another great experience in the future.

10/10 Excelente

Christopher

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Was nice and clean bit over priced for rooms.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 7 abr. 2024
Dear Christopher, Thank you for choosing to stay with us, and for your high praise. We appreciate your kind words regarding our clean and comfortable accommodations. Again, thank you for your comments, and we hope to see you the next time you visit San Francisco!

8/10 Bueno

Xiaojuan

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
When I checked in, I was told I could use my Bonvoy member points for food and drinks in this Hotel, but when I checked out I was told i cannot use my points for food in this hotel. ☹️☹️☹️☹️
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 7 abr. 2024
Dear Xiaojuan,Thank you for your review. It was a pleasure having you here, and based on your rating, it seems you enjoyed your overall experience. That said, we sincerely regret the miscommunication you encountered, and we'll be sure to discuss your feedback with our team to ensure the correct information is being provided moving forward. We hope to welcome you back in the future for a seamless stay worthy of a perfect rating.

10/10 Excelente

Gurpreet

Se hospedó 2 noches en marzo de 2024

6/10 Aceptable

Juan, Garden Grove

Le gustó: Limpieza
Too expensive
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 31 mar. 2024
Dear Juan,Thank you for taking the time to leave us a review. We're happy to see aspects of your stay were pleasant. Regarding our rates, we work hard to keep them competitive, so we're sorry to hear you felt that was not the case. Should your travels bring you back to the area, please consider staying with us again.

10/10 Excelente

Jason

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel was very clean and the staff was friendly.
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 31 mar. 2024
Dear Jason,Thank you for choosing San Francisco Airport Marriott Waterfront! We're glad our friendly staff and clean rooms impressed you. Please come see us again the next time you're in the area.

10/10 Excelente

Dan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very convenient for air port access
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 27 mar. 2024
Dear Dan,We're thrilled to hear that our proximity to the airport made your stay convenient. Our team is dedicated to providing seamless experiences for our guests, and we look forward to welcoming you back for another five-star stay at San Francisco Airport Marriott Waterfront.

10/10 Excelente

Telma

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

4/10 Malo

Reine

Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Catherine

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great property and the service was amazing close to the airport, but not so close that you can hear the planes would recommend
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 21 mar. 2024
Dear Catherine,A great stay, helpful service, and a convenient location are what you can expect when choosing to stay with us. We are pleased our location was just what you were looking for and that we have earned your recommendation! Our team looks forward to welcoming you back to San Francisco Airport Marriott Waterfront again soon.

8/10 Bueno

Chi Fun

Le gustó: Condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Erica

Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Raymond

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The parking was too expensive
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 12 mar. 2024
Dear Raymond,Thank you for your review. Based on your perfect rating, it seems you had an enjoyable experience! Please know in regards to our parking fee that we work to maintain pricing similar to the surrounding area. However, we understand your displeasure, and we'll be sure to share your feedback internally. We hope you enjoyed your time in San Francisco and that you return in the future.

2/10 Terrible

Catherine

Viaje familiar con niños
No le gustó: Limpieza y servicios
Room was muggy with no air circulation and smelled moldy, we didn’t have cash to tip the shuttle driver after a long day of traveling from Mexico and he cursed at us.
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 12 mar. 2024
Dear Catherine,Your voice is important to us, and we appreciate you making it heard. Rest assured, our team is committed to positive change, so we will reflect upon your concerns and work together to address them. We will also ensure we're always putting our best foot forward and presenting our property, service, and all we offer in the best light. Down the line, we hope to welcome you back for a better experience and to change your perceptions.

6/10 Aceptable

Steven

Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Erica

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place for a layover. Easy transport to SFO, shuttle operates every 15min to and from. Beautiful dinning area with a nice bar and menu options. Beds are comfy and clean.
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 10 mar. 2024
Dear Erica,We were happy to provide you with clean, comfortable accommodations, and we're glad you appreciated our airport shuttle. If you're in the area again, please come back to see us.

6/10 Aceptable

janelle

Le gustó: Condiciones de la propiedad
No le gustó: Servicio y personal
Food is very expensive and the quality does not match the price. It is in a convenient location, but the guest relations desk was extremely dismissive in their service. I felt like I was inconveniencing them with simple questions about parking passes, laundry service, and even the aforementioned restaurant. The room was nice, but the room was not cleaned even though I requested it when I left.
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 7 mar. 2024
Dear Janelle,Thank you for choosing to stay with us. Your experience is important to us, and we are looking into the concerns raised about our culinary offerings and the attentiveness of our team. While we're glad you found the location convenient and the room to your liking, we regret any inconvenience you faced regarding cleanliness. We're committed to ensuring a pleasant and satisfying stay for all our guests and hope to better serve you in the future.

10/10 Excelente

kathleen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great hotel
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 7 mar. 2024
Dear Kathleen,Thank you for your positive review! We're thrilled you had a great experience at San Francisco Airport Marriott Waterfront. Our team strives to provide top-notch service and amenities to all our guests, and we're delighted that you enjoyed your stay. We can't wait to welcome you back for another five-star visit!

10/10 Excelente

Yeonhee

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Got a room with a view of water and the airport. Hope to enjoy the trail that I could see also later. A bit noisy due to planes at night.
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 6 mar. 2024
It's wonderful to receive such a high rating and we're so happy to know that you enjoyed our amazing views. We will be sure to keep your feedback in mind regarding any noise issues and we hope to see you again soon.

10/10 Excelente

Claudia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Checked in early and staff was very professional and friendly.:)
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 5 mar. 2024
Dear Claudia,Thank you for allowing us to host your recent visit. We are happy to hear that we could accommodate your early arrival and help you settle into your stay here at San Francisco Airport Marriott Waterfront. The next time you travel back this way, we trust that you will look to us again!

2/10 Terrible

Rami, Lake Elsinore

Viaje de negocios, Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very bad customer service.
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 27 feb. 2024
Dear Rami,Your feedback is valuable as it helps us identify areas for improvement. We assure you that we take your comments regarding service seriously and will address them with our team. We hope for the chance to regain your trust in the future.

10/10 Excelente

Edward

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
on the waterfront
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 27 feb. 2024
Dear Edward,Thank you for choosing San Francisco Airport Marriott Waterfront! We're delighted that you enjoyed a five-star experience at our location, and we can't wait to welcome you back in the future for another exceptional stay.

2/10 Terrible

Jon

The food was awful. Expensive. Really bad view of the skylight from the room. Charged me for wifi even tho I had the account.
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 23 feb. 2024
Dear Jon,We appreciate you sharing your thoughts with us. It is disheartening to read that we were unable to exceed your expectations. However, we will be sure to use your feedback to further improve the guest experience. We hope that you will consider visiting us again in the future so we can show you a stay that exceeds your expectations.

10/10 Excelente

Karin

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean and neat setting in the restaurant on the water. Staff was excellent.
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 23 feb. 2024
Dear Karin,Your perfect rating and kind words keep us going strong. Thank you for highlighting our attention to cleanliness, excellent service, and wonderful amenities. We look forward to welcoming you back for another fantastic time. Until then, we wish you well.

10/10 Excelente

Swati

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Awesome stay
Se hospedó 4 noches en febrero de 2024
Respuesta de General Manager, el 23 feb. 2024
Dear Swati,We're delighted you enjoyed your stay at San Francisco Airport Marriott Waterfront! Thank you for the kind review. Please come see us again soon.

10/10 Excelente

Steven

Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Alexander, Queen Creek

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
View
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 20 feb. 2024
Dear Alexander,Thank you for choosing San Francisco Airport Marriott Waterfront and for sharing your delightful, five-star review. It's great to know you enjoyed our wonderful view. We look forward to welcoming you back for another great visit.