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Opiniones de Best Western Premier Accra Airport Hotel

4 out of 5
Best Western Premier Accra Airport Hotel
17 White Avenue, Accra

Opiniones

7.2

Bueno

Puntuación de 10, es decir, Excelente. Basada en 68 de 251 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 79 de 251 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 58 de 251 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 22 de 251 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 24 de 251 opiniones" "

7.8/10

Limpieza

7.6/10

Servicio y personal

7.6/10

Servicios

7.4/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal y comodidad de las habitaciones
Bueno para cortas estadias
En general el hotel esta bien. Las habitaciones requieren mayor mantenimiento. El wifi es gratis pero la señal se pierde constantemente. El restaurante muy bueno, pero el room service tarda demasiado. La zona es ideal por su cercania al aeropuerto pero no hay nada que se pueda visitar en las cercanias.

8/10 Bueno

LAWRENCE

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property is nice,location is very convenient to airport and shopping mall. There was this hammering/banging noise literally every morning whiles we were there,as if some repairs where going on and that was very disturbing.
Se hospedó 2 noches en abril de 2024

4/10 Malo

Arlen

Viaje en grupo
Le gustó: Limpieza
No le gustó: Servicio y personal
Service was really poor. I was traveling with a group and it took over an hour to get everyone room keys. Service was slow in the restaurant and they were missing many food items. Bus driver didn't show for airport run in the morning though they did a good job of covering that. I won't use them again, there are better options.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Lois

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024

6/10 Aceptable

willie

I believe hidden cameras were in my room
Se hospedó 2 noches en diciembre de 2023
Respuesta de Patience , el 12 feb. 2024
Dear there,Thank you for your message. Our guestrooms do not have cameras. Kind regards Patience, DGM

10/10 Excelente

Obiely

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendliness of reception & restaurant staff. Quietness around the property. Will definitely stay during my next business trip in Accra.
Se hospedó 3 noches en enero de 2024
Respuesta de Patience, DGM, el 12 feb. 2024
Dear Obiely,Thank you for staying with us and for your kind feedback. We look forward to welcoming you again soon, Kind Regards,

6/10 Aceptable

Brent Earl

Le gustó: Servicio y personal
Se hospedó 7 noches en diciembre de 2023
Respuesta de Patience, DGM, el 12 feb. 2024
Dear Brent,Thank you for staying with us and for your feedback.We look forward to welcoming you again soon,

4/10 Malo

American

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Patience, DGM, el 12 feb. 2024
Hello there,Thank you for staying with us and for your feedback.We look forward to welcoming you again soon,

10/10 Excelente

Daniel, Brooklyn

Le gustó: Servicio y personal y condiciones de la propiedad
Very nice and friendly staff
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Gary

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great staff at front desk, restaurant and house keeping
Se hospedó 1 noche en octubre de 2023
Respuesta de Patience, DGM, el 21 nov. 2023
thank you so much. see you again soon

4/10 Malo

Blues

Viaje de negocios, Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
The power went out in my room leaving me with no light or necessary Air Conditioning. I checked out early and couldn't get a refund. Hotel has extremely friendly employees but difficult to overcomecthe maintenance issues
Se hospedó 4 noches en octubre de 2023
Respuesta de Patience, DGM, el 21 nov. 2023
thank you so much for the feedback and we apologize for not meeting your expectation.all issues noted and have all been resolved.we look forward to seeing you again soon.\

8/10 Bueno

Lucy

Se hospedó 1 noche en octubre de 2023
Respuesta de Patience, DGM, el 21 nov. 2023
thank you so much. see you again soon

2/10 Terrible

Blues

Viaje de negocios, Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
No water. Room Service Slow. A/C didn't work. Friendly Staff
Se hospedó 3 noches en septiembre de 2023
Respuesta de Patience, DGM, el 21 nov. 2023
Thank you for the feedback. Issues well noted and all resolved. we look forward to seeing you again soon

10/10 Excelente

Asana

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Air port shuttle prompt and clean. Staff very friendly and helpful.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Patience, DGM, el 27 sept. 2023
Thank you so much Asana

6/10 Aceptable

Z

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The hotel rooms, hallway carpets, furniture etc are very old! The carpet was stinking of cigarettes and had stains. The bathrooms are moldy. The only thing I enjoyed was the hotel service staff who were lovely. I will NOT be returning.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Patience, DGM, el 4 sept. 2023
Dear Z,Thank you for the feedback and information well noted. We look forward to welcoming you again soon. Kind Regards,

8/10 Bueno

Emmanuel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very Good
Se hospedó 1 noche en septiembre de 2023
Respuesta de Patience, DGM, el 4 sept. 2023
Dear Emmanuel, Thank you for choosing us as your preferred hotel of choice. We look forward to welcoming you again soon Kind Regards,

10/10 Excelente

ernest

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en agosto de 2023
Respuesta de Patience, DGM, el 4 sept. 2023
Dear Ernest, Thank you for choosing us as your preferred hotel of choice. We look forward to welcoming you again soon Kind Regards,

6/10 Aceptable

Henry

Viaje de negocios
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
normale
Arrivato in camera la wi fi non funzionava e acqua da sotto la doccia, quindi mi hanno cambiato camera. pulizia non eccellente la mattina in bagno ho trovato un amico. ristorante non eccezionale colazione buona perfetto se si va per lavoro per dormirci.
Se hospedó 4 noches en mayo de 2023

4/10 Malo

Cliente verificado

Viaje de negocios
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Bad Front Staffs
When I checked in, the front desk staff couldn't find my name on the computer. The reservation was properly made but they couldn't find it due to their mistake (name and surname were written backwards). Then she called the manager and required me pay again. They realized the mistake but it took 40 minutes to check in. She never apologized and continued to behave arrogantly. Even though I had paid in advance for late check-out, Front Staff (male) was told to "not yet pay!". Great breakfast, nice room, good housekeeping, but the worst front desk staff, I will never stay at this hotel again. Now I know why this hotel is vacant when other hotels in Accra are fully booked.
Se hospedó 3 noches en abril de 2023
Respuesta de PNKK, el 5 may. 2023
Thank you for taking your time share your experience. We are happy to inform you that all concerns raised and duly noted and corrective action taken.

10/10 Excelente

Irvin

Se hospedó 13 noches en marzo de 2023
Respuesta de PNKK, el 5 may. 2023
Thank you for your kind review.We look forward to seeing you again soon.Sincerely,

6/10 Aceptable

David

Le gustó: Limpieza y servicio y personal
The staff was very helpful and friendly. In my first room the air conditioning did not work, and maintenance quickly came to look at it. They were unable to immediately repair it, so they arranged for me to be moved to another room right away. This hotel is very poorly lit, especially in the hallways. It is downright gloomy, and presents a depressing, unattractive appearance. They really need to work on the lighting.
Se hospedó 1 noche en febrero de 2023
Respuesta de Patience, el 19 abr. 2023
Dear David,Thank you for taking time to send in your feedback. This is very much appreciated. We're happy to inform you that, all the concerns you have raised have been resolved. All hallways are now lit and very bright.We look forward to welcoming you back to a brighter Premier Life experience.Thank you

10/10 Excelente

Idris

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing

10/10 Excelente

Mark

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was very welcoming and the hotel provide excellent service including the restaurant. I love the fact it is open 24 hours with great workers and service.

2/10 Terrible

Orezioghene

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Do not stay at this hotel. Another reviews have said, there are cockroaches. Staff is poorly trained and does not communicate well. Room phones did not work, A/C was spotty, rooms are not cleaned well. Extremely overpriced and the restaurant food is not good.

10/10 Excelente

Nengi

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Enjoyed my time at Best Western, Accra. Great hospitality from the staff, great food options, centrally located (max 15min drive to any hot-spot in the city. Slight issue with the room I stayed in though, there was a constant noise like the AC was on (even when it was off). This noise never stoped, from morning till night. Would be great if someone could see to it. It was in room 334. Besides that, everything was perfect! Thank you :)

8/10 Bueno

Latifa

2/10 Terrible

Dorothy J

Se hospedó 1 noche en septiembre de 2022
Respuesta de Patience, el 4 ene. 2023
Dear Dorothy,Thank you for sharing your review. We hope to see you again soon to provide you with an exceptional guest experience.Kind Regards

8/10 Bueno

Nana

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Liked the sercice and how the stafff went the extra mile to make the customer happy. I dont like the breakfast. Serviceing rice and boiled potatoes for breakfast is too much. You need variety
Se hospedó 1 noche en octubre de 2022
Respuesta de WW, el 18 oct. 2022
Dear Nana,Thank you for your kind words. They enable improve on our service standards. We will see you again soonest!

4/10 Malo

Mark

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza y servicios
Staff was Excellent. NEW restaurant was HORRIBLE. Some Rooms had RATS. Computer/Business center had NO working equipment. Management needs to be more "attuned" to customer Service.
Se hospedó 9 noches en julio de 2022

6/10 Aceptable

James

Se hospedó 4 noches en agosto de 2022
Respuesta de Patience , el 18 ago. 2022
Dear James, Thank you so much for the review. We look forward to welcoming you again to the Premier Life Experience

8/10 Bueno

Zeinab

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is my second time staying here. I think that there are parts of the hotel that are being upgraded because this room was leaps and bounds better than the other room I stayed in. My only complaint is that the bathroom light was very dim - maybe the lightbulb needed changing. Otherwise great service and good place for an overnight stay.
Se hospedó 1 noche en julio de 2022

10/10 Excelente

Tonetta

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en julio de 2022
Respuesta de Patience, el 18 ago. 2022
Dear Tonetta, Thank you for the superb ratings. Your friendship was fantastic. We look forward to welcoming you again to the premier life experience.

8/10 Bueno

Lucky

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I enjoyed my stay. the hotel is wearing a new look compared to my last visit. The AC worked better and excellently.
Se hospedó 3 noches en julio de 2022
Respuesta de Patience, el 18 ago. 2022
Dear Lucky, It was a pleasure seeing you and we thank you for your friendship and patronage. We look forward to welcoming you again to the premier life experience. Thank you

6/10 Aceptable

Patrick

Se hospedó 2 noches en junio de 2022
Respuesta de Patience, el 18 ago. 2022
Dear Patrick, Thank you so much for giving us a great review. We look forward to welcoming you again to the premier life experience. Thank you

10/10 Excelente

Korinn, Stoney Creek

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great!
Se hospedó 1 noche en junio de 2022
Respuesta de Patience, el 18 ago. 2022
Dear Korinn, Thank you so much for giving us an excellent review. We look forward to welcoming you again to the premier life experience. Thank you

10/10 Excelente

william, New Orleans

Se hospedó 2 noches en junio de 2022

10/10 Excelente

Alberta

Se hospedó 2 noches en junio de 2022

10/10 Excelente

Asana

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff was knowledgeable and welcoming. The property is clean and well maintained. Mma Zara’s restaurant that shares the same parking lot has great authentic Ghana food. The free breakfast at the hotel was very filling with great variety.
Se hospedó 2 noches en mayo de 2022

2/10 Terrible

Kapil

Se hospedó 5 noches en mayo de 2022
Respuesta de ., el 9 may. 2022
Dear Mr. Kapil, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Mildred Nikoi (Front Office Manager)

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place to stay
Se hospedó 2 noches en abril de 2022
Respuesta de ., el 9 may. 2022
Dear James, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again once again. Sincerely, Mildred Nikoi (Front Office Manager)

6/10 Aceptable

Viren

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 2 noches en abril de 2022
Respuesta de ., el 9 may. 2022
Dear Viren, We really thank you for staying with us at Best Western Premier Accra Airport Hotel. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Mildred Nikoi (Front Office Manager)

6/10 Aceptable

Zoulfikar

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Was a clean room
Se hospedó 4 noches en marzo de 2022
Respuesta de ., el 9 may. 2022
Dear Zoulfikar, We really thank you for staying with us at Best Western Premier Accra Airport Hotel. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Mildred Nikoi (Front Office Manager)

6/10 Aceptable

Zeinab

Le gustó: Servicio y personal
Se hospedó 2 noches en enero de 2022

10/10 Excelente

De

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent accueil et professionnalisme.
Se hospedó 4 noches en enero de 2022
Respuesta de Sena., el 31 ene. 2022
Dear De, We are very grateful for making time to complete the survey. We appreciate the positive feedback. We look forward to welcoming you again to The Premier Life experience. Thank you, Sena.

6/10 Aceptable

Zeinab

Le gustó: Servicio y personal
Se hospedó 2 noches en enero de 2022

10/10 Excelente

TIFFANY

Se hospedó 6 noches en enero de 2022
Respuesta de Sena, el 21 ene. 2022
Thank you for choosing to stay with us. We appreciate your feedback. We look forward to welcoming you again to the 'Premier Life Experience'

2/10 Terrible

Mark

Se hospedó 2 noches en enero de 2022
Respuesta de Sena, el 20 ene. 2022
Dear Mr Mark, On behalf of Best Western Premier Accra Airport Hotel, we wish to apologize for your experience with us. Your feedback is highly appreciated, and we assure you that we are continuously working to improve our quality of service for all our customers. We do hope you will consider staying with us again.

10/10 Excelente

Afua

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I was very impressed with their quality services and curtesy. I will definitely recommend
Se hospedó 2 noches en diciembre de 2021
Respuesta de Patience Naa Kai Kanyi, el 2 ene. 2022
Dear Afua, Thank you for staying with us and also for your positive feedback. We look forward to welcoming you again to the Premier Life experience. Thank you,

10/10 Excelente

Gideon

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Nice property with receptive staff
Se hospedó 16 noches en diciembre de 2021
Respuesta de Patience Naa Kai Kanyi, el 2 ene. 2022
Dear Gideon, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,

10/10 Excelente

Nanette

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
The bathroom but that was taken care of quickly
Se hospedó 2 noches en diciembre de 2021
Respuesta de Patience Naa Kai Kanyi, el 2 ene. 2022
Dear Nanette, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,