2/10 Terrible
July
Viaje familiar
6 oct. 2025
Le gustó: Servicios
This property’s apartment on the eighth floor, that I stayed in was horribly filthy! Couch was dirty and stained. The bedrooms mattresses felt worse than a prison bed! I was harassed for one hundred and fifty cedis by the agent for a towel that felt like sandpaper but chewed gum was stuck to the closet and wasn’t cleaned until two days before the end of our stay, despite the numerous complaints to the agent, yuck! There were ants everywhere in both bathrooms, coming out of the drains and all! No outlets in the second bedroom. My facial recognition to gain access into the property stopped working after three days after checking in. When brought to the reception’s attention, instead of asking what apartment was I staying in to check the system, her response was have you extended your stay. Check out day was disappointing! The agent was not available to help with luggage as he did when we checked in. When I called to inquire about help, he responded by saying he was working and sarcastically asked me if I wanted him to stop working to come help. Poor customer service and professionalism! This hotel is overhyped and I personally will never stay here again! Total scam! Oh, the pool is beautiful!
July
Se hospedó 7 noches en septiembre de 2025