2/10 Terrible
Timothy
19 abr. 2026
Le gustó: Servicio y personal
The staff were delightful. However if you react to mosquitos then definitely stay away from this hotel. From the moment I arrived I was being bitten. The hotel is totally open there is no escape. I was eaten alive in the gym to such an extent I had an allergic reaction and needed steroids.
The room was average, I was disappointed. I spoke to reception regarding the possibility to upgrade but the hotel was full.
In the room I had there was no mosquito net and the sliding door would not close properly. The bed was comfortable but I did not sleep too concerned I could not lock the door and for fear of more mozzie attacks.
The duty manager kindly gave me her anti-mosquito plug after I complained to Expedia. My first plea for assistance fell on deaf ears - no we don't have those, no we have no mosquito nets around the bed. I decided to leave early (or end up in hospital) but the only flight I could get was the first one in the morning before a manager arrived to discuss a refund. The complaint is still on-going the hotel are refusing to refund the 2 nights I was not at the hotel. Expedia have offered "points". At the point of checking in there is a note about Dengue Fever! I feel the hotel failed to keep me safe and respect my circumstances and Expedia have not been able to secure a better outcome. I was desperately disappointed but I did enjoy an unexpected 2 further nights in Raro where the hotel Nautilus went out of their way to assist in keeping the mozzies away.
Timothy
Se hospedó 3 noches en abril de 2026
