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Opiniones de Courtyard by Marriott Albany

3 out of 5
Courtyard by Marriott Albany
3019 Kensington Ct, Albany, GA

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 115 de 276 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 73 de 276 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 44 de 276 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 21 de 276 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 23 de 276 opiniones" "

8.2/10

Limpieza

8.4/10

Servicio y personal

6.8/10

Servicios

8.0/10

Condiciones de la propiedad

7.8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Michael

Viaje de negocios, Viaje en pareja
Le gustó: Condiciones de la propiedad
No complimentary breakfast or coffee
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Anthony

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was polite and accommodated all my needs. They didn't have any seating for the patio, but everything else was great.
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Lori

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad

8/10 Bueno

Anita

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The only complaint we had was the lack of hot water the second night. We had just gone back to the hotel after the funeral for my brother. We were too tired to get dressed and call for a service person or to change rooms. We reported it the next morning at checkout. Otherwise the stay was good.
Se hospedó 3 noches en marzo de 2024

10/10 Excelente

Miraki

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was phenomenal, I truly enjoyed my stay
Se hospedó 5 noches en febrero de 2024

10/10 Excelente

Jason

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The property was clean. Staff was extremely nice. My favorite place to stay in Albany.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Aja, San Tan Valley

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff knowledgeable and kind. Great Hotel.
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

kawana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
N/a
Se hospedó 2 noches en febrero de 2024

8/10 Bueno

Katharine

Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Jeff

Viaje de negocios
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Lights in the room were all the "blue" LEDs...swap those out for modern technology and get an instant increase in ambiance. Don't count on grabbing a drink at the restaurant in the evening...it wasn't open.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Danielle

Le gustó: Limpieza y servicio y personal
Wasn’t bad just could use some upgrades
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Barnard

Viaje de negocios
Very average
Se hospedó 5 noches en noviembre de 2023

8/10 Bueno

Kyle

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was spacious
Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Will

Se hospedó 5 noches en noviembre de 2023

6/10 Aceptable

Tonya

Viaje de negocios
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Disappointing
First let me say the front desk staff and maintenance were amazing!!!! They were friendly, accommodating and efficient. The housekeeping staff - not so much! I was booked for 2 weeks and the first night I checked in… a dirty washcloth was left in the bathroom, the iron would blink on and off causing them to give me a very old iron, housekeeping left trash in my room which eventually made me say I’ll clean myself! Checked out a day early and the front desk recommended talking to the manager which was a waste as she was not interested or engaged. Told me that she needed to know when things happened and I let her know I reported daily! This hotel was renovating which was another disappointment (but I could deal with that… as they made the best of a bad situation)… this hotel did not feel like a Marriott.. it felt like a motel off Route 66… housekeeping is crippling this hotel and the lack of empathy from management …. Bonvoy points doesn’t solve every issue!
Se hospedó 13 noches en octubre de 2023

10/10 Excelente

Tonike

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The staff was very friendly and helpful. Hotel was clean. It was in a great location. I will book this hotel again in the future.
Se hospedó 2 noches en octubre de 2023

6/10 Aceptable

Dankeka

Viaje familiar
Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

Erik

Viaje de negocios
Le gustó: Comodidad de las habitaciones
No le gustó: Servicio y personal
Looks nice, but not comforting
The hotel is nicely remodeled. The staff could really care less about their guests. Front desk was always abandoned, or the employees on their personal phones. The ice machines were out of order. And as a construction worker always on the road, its nice to start the day off with breakfast. This hotel does not offer a continental breakfast. You could get a bowling alley style meal from their Bistro though for $4-$9. There are better options in the surrounding area. I probably won't stay here again unless the better hotels are booked.
Se hospedó 3 noches en septiembre de 2023

6/10 Aceptable

Ronald

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Electrical outlets did not work. Bathtub drain did not work. Trash on the floor under the desk and the room had a chemical odor. The hotel was full so I was not able to change rooms. The a/c was also not functioning properly.
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Tamara

Viaje en pareja
Le gustó: Servicio y personal y servicios
Restaurant staff was receptive.
Se hospedó 4 noches en julio de 2023

8/10 Bueno

Andrea

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Housekeepers did an outstanding job helping us clean and reassemble our room after we had to unexpectedly checkout of our suite. They made sure the bridal’s decorations were conserved and transported everything to the new assigned room with no complaints. We were able to get their names but thank you to the ladies that helped us in room 301 and 101!
Se hospedó 1 noche en julio de 2023

4/10 Malo

Mickoy

Se hospedó 2 noches en julio de 2023

2/10 Terrible

Melisha, Douglasville

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Was not clean
Se hospedó 1 noche en mayo de 2023

6/10 Aceptable

Preston

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Quiet and peaceful stay especially at night
Se hospedó 2 noches en abril de 2023

10/10 Excelente

Deborah

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2023

6/10 Aceptable

Jacqueline

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Limpieza
Se hospedó 2 noches en febrero de 2023

10/10 Excelente

Robert C.

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No comment
Se hospedó 1 noche en febrero de 2023

4/10 Malo

Jerry

Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Starbucks coffee available
Se hospedó 2 noches en enero de 2023

2/10 Terrible

Jason

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Just don't.
Outside looks pretty nice and the staff seems very friendly but man this place is a dump. Didn't realize a Ladybug infestation in a room was even possible and why are all the fixtures in the room rusted and dirty?
Se hospedó 1 noche en enero de 2023

6/10 Aceptable

Srinivas, Suwanee

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
I am surprised that they do not serve complementary breakfast for $150 a night stay.

6/10 Aceptable

Russell

Viaje familiar
No le gustó: Limpieza y servicio y personal
Room was dirty. Asked housekeeping to straighten up our room when we left for the day and upon returning 10 hours later nothing was done. The man working at Bistro had no interest in serving anything. Told us they had no food..
Se hospedó 2 noches en noviembre de 2022

6/10 Aceptable

Steven

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Front desk staff (evening) was less than thrilled to be there - wasn’t rude but never smiled or was very warm/welcoming. Other staff were very nice/helpful. Rooms were both musty smelling during stay - air units were on but either needed cleaning or better outside air exchange - was able to open windows to refresh air. Rain hitting air unit on outside was very loud - enough to wake up to as it channeled the noise directly into the room. Minor repairs needed throughout property - missing light fixture in room, loose trim, and very obvious ceiling patch jobs in several public places. Parking lot was well lit with ample spaces provided.
Se hospedó 2 noches en noviembre de 2022

4/10 Malo

Sherrise

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Okay
This courtyard hotel is one of the worst I have been to since being an adult, the rooms are dirty, smelly doors do not lock properly had to switch rooms due to this. Had a room near the ice machine which made noise all night along with the AC but overall there are a lot of food options and it was close to the prison that my husband is in so that being said there are not that many options for lodging
Se hospedó 2 noches en septiembre de 2022

10/10 Excelente

Dee

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ok
Se hospedó 2 noches en septiembre de 2022

6/10 Aceptable

Teresa

Viaje familiar
No le gustó: Servicio y personal
Location was the best.
Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

Belinda

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I liked the staff and the area
Se hospedó 2 noches en agosto de 2022

6/10 Aceptable

John

Viaje de negocios, Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
The staff were the best part of all.
Se hospedó 1 noche en agosto de 2022

2/10 Terrible

Jamie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2022

4/10 Malo

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Not kept up
Walked into our room & it smelled bad, ac wouldn't blow cold & the shower was dirty. Went back & said we need a new room, they moved us to "the last cleaned room they had" it wasn't much better, carpet was sticky, they had a small fan or something plugged in in the room by the bathroom that ran non-stop, it was like 9:30 & we were tired so we just stayed there but will definitely not stay there again
Se hospedó 1 noche en agosto de 2022

8/10 Bueno

Steve

Viaje de negocios
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
The property could use a coat of paint and update
Se hospedó 3 noches en agosto de 2022

4/10 Malo

Michael

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2022

10/10 Excelente

Kenneth

Viaje en pareja
I love the room and the outdoor space very peaceful definitely will be staying again
Se hospedó 1 noche en julio de 2022

10/10 Excelente

Dara

Se hospedó 1 noche en julio de 2022

10/10 Excelente

Shanaque

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
If you're looking for one of the cleanliest, safest locations in Albany: THIS IS IT! Great staff, amenities and nice clean rooms.
Se hospedó 1 noche en julio de 2022

10/10 Excelente

Helen

Se hospedó 1 noche en julio de 2022

10/10 Excelente

Jerrie

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Convenient, safe location and very friendly staff
Se hospedó 2 noches en junio de 2022

4/10 Malo

Scott

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Dirty rooms
Surprised on how dirty the room was for a Marriott. Carpet was sticky to walk on and white socks became black. Strong presence of skunk smell in hallways with questionable visitors coming in and out. Spend a bit more and avoid this stay. Bugs in bathroom light fixture.
Se hospedó 1 noche en junio de 2022

10/10 Excelente

Tedra

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2022

6/10 Aceptable

Eduardo

Viaje en pareja
No le gustó: Limpieza
Lack of cleanliness
Se hospedó 3 noches en mayo de 2022

2/10 Terrible

Chloe

Viaje de negocios, Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
The room was awful. It stunk bad, everything was sticky, the bathroom was filthy, the fridge barely worked, and the beds were not made. The area around the hotel had a lot of food places but I did not feel very safe. The staff was pretty neutral in terms of friendliness and helpfulness, was hit or miss. Do not stay here. It is insane what they are charging for the quality you get.
Se hospedó 2 noches en mayo de 2022