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Opiniones de Cherry Maryski Hotel

4 out of 5
Cherry Maryski Hotel
No 9, El Borsa El Kadema Street, Raml Station, Alexandria

Opiniones

6.6
Puntuación de 10, es decir, Excelente. Basada en 37 de 200 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 56 de 200 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 56 de 200 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 28 de 200 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 23 de 200 opiniones" "

7.0/10

Limpieza

7.2/10

Servicio y personal

6.2/10

Servicios

6.2/10

Condiciones de la propiedad

6.4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Rosa Laura

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Buen hotel.
Buena ubicación. Hotel cuidado y en general buena relación precio-calidad. La alfombra de los pasillos estaba muy rota y desgastada y el desayuno con una barra corta de alimentos.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Cliente verificado

Se hospedó 3 noches en noviembre de 2019
Respuesta de Guest Relation, el 25 nov. 2019
Thank you very much for taking the time to share your thoughts and comments about your stay in our hotel. I am thrilled to hear that you enjoyed your stay..Once again, thank you for the review, and we are looking forward to welcoming you back for another enjoyable experience. Best regards, Guest relations manager

8/10 Bueno

Carlos

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy buena opción en Alexandria
La habitación espectacular, con unas vistas magníficas, Muy amplia y buen desayuno. Me ayudaron con mi excursión a El Alamein. Lo único malo es que tuve internet.
Se hospedó 1 noche en abril de 2019
Respuesta de Guest Relation, el 18 abr. 2019
Thank you very much for taking the time to share your thoughts and comments about your stay in our hotel. I am thrilled to hear that you enjoyed your stay..Once again, thank you for the review, and we are looking forward to welcoming you back for another enjoyable experience. Best regards, Mai Mustafa Guest relations manager

10/10 Excelente

Melina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2018
Respuesta de Guest Relation, el 9 jun. 2019
Thank you very much for taking the time to share your thoughts and comments about your stay in our hotel. I am thrilled to hear that you enjoyed your stay..Once again, thank you for the review, and we are looking forward to welcoming you back for another enjoyable experience. Best regards, Mai Mustafa Guest relations manager

4/10 Malo

Mohammed

Viaje de negocios
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
My bad experience
As I stayed in that hotel for 10 days (with 2 reservations) my first was as 2 persons in 1 room starting Oct. 31 till Nov. 7 but my daughter who was supposed to join me didn't come only on Nov. 4th & not stay long only 2 nights, as I need to extend my stay I did second reservation till Nov.10 at 1 person for 3 nights .... on my checkout morning they told me I didn't have the room with breakfast & they will charge for that only one I was so surprised that behavior as I pay for high rate on the beginning to reserve the room for 2 but it was in fact only me alone for 4 nights until my daughter's arrival ..... I suppose the should consider that before they ask me to pay for only one breakfast or at the start of the second reservation they should notify me for that point on my reservation to be aware for. On the other side the design of bathroom (toilet) was so bad and difficult to use especially for me as an Oldman, they had to consider that when they fix the room for me. Overall it was a very bad experience to stay at that hotel because of its location which was differs than what shown on the website.
Se hospedó 3 noches en noviembre de 2023

8/10 Bueno

AMATALWAHAB

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 7 noches en octubre de 2023

10/10 Excelente

Magid

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en agosto de 2023

6/10 Aceptable

emad, glen allen

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The carpet in the room is terrible condition The bathroom walls are all mold.
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Hazem

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
- The Staff is very friendly offered a welcome drink on arrival and explained everything during our waiting time for check-in. - The hotel is over priced in my opinion based on the location in a popular place. - Was very strange that the free Tea/Coffee tray is not refilled daily (with this price) and when i asked for one water bottle they told me i have to refill the whole tray for charge !!!! - the Hotel is very good located for shopping, near to sea BUT as mintioned OVER PRICED
Se hospedó 2 noches en julio de 2023

8/10 Bueno

Najat

Viaje familiar
Le gustó: Limpieza y servicio y personal
Er was perfecte service en netheid. Hoewel de riolering van de badkamer traag werkte, maakten ze alles alle dagen schoon. Ook hebben ze een luisterend oor wanneer je iets tekort hebt of mist binnen je kamer. Ze doen hun best om alles vlot te laten verlopen, de redder van het zwembad zorgde voor een goede ambiance. Maar ik vind dat het hotel moet gerenoveerd worden. Daarnaast vind ik geld wisseling bij hen wel moeilijk te vinden. Verder hebben ze geen brochureservice over de bezienswaardigheden in Alexandrië. Al bij al was het goede keuze. Ik raad het hotel zeker aan.
Se hospedó 17 noches en julio de 2023

4/10 Malo

Michael

Se hospedó 1 noche en julio de 2023

2/10 Terrible

Salma

No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
DO NOT COME HERE
I HAD TO WAIT 45 MINUTES FOR MY ROOM THEN I GOT A DIRTY, MOLDY BATHROOM WITHOUT WINDOWS
Se hospedó 1 noche en julio de 2023

6/10 Aceptable

Han nae

Se hospedó 1 noche en mayo de 2023
Respuesta de guestrelation, el 8 may. 2023
Dear, HanThank you very much for taking the time to share your thoughts and comments about your stay in our hotel. I am thrilled to hear that you enjoyed your stay..Once again, thank you for the review, and we are looking forward to welcoming you back for another enjoyable experience. Best regards,Guest relations Team

8/10 Bueno

Hussein Sobhy

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
the area around hotel is not enough
Se hospedó 1 noche en marzo de 2023
Respuesta de guestrelation, el 8 may. 2023
Dear, HusseinThank you for taking the time to share with us such detailed review of your stay. I would like to express my sincere appreciation for your very encouraging words, and I am very thrilled to know that you enjoyed our Hotel and all what we got to offer. On the other hand, I have gone through all your constructive feedback comments, and rest assured that, they will be taken seriously into consideration to better serve you and all other guests in the future.Once again, thank you for staying with us, and we will be looking forward to welcoming you back for another memorable stay. Best regards,Guest relations Team

10/10 Excelente

Osama, Springfield

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly and professional staff. Close to many attractions.
Se hospedó 2 noches en febrero de 2023

6/10 Aceptable

Régis

Viaje familiar
No le gustó: Condiciones de la propiedad
Qualité globale médiocre, piscine fermée en travaux, chambre très petite à 2, manque les bases d’un hôtel de ce type… bof à part la situation géographique

10/10 Excelente

James

Viaje de negocios
Le gustó: Servicio y personal
Se hospedó 3 noches en octubre de 2022

6/10 Aceptable

Francoise

Viaje familiar
Le gustó: Servicio y personal y servicios
No le gustó: Condiciones de la propiedad
The hotel lobby is spectacular but the rest of the hotel is actually pretty shabby, including the hallways and the room themselves.
Se hospedó 3 noches en octubre de 2022

8/10 Bueno

Hussein Sobhy

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice place
Se hospedó 1 noche en octubre de 2022

4/10 Malo

Elsayed

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
1vom 10
Se hospedó 2 noches en julio de 2022
Respuesta de guest relation, el 20 jul. 2022
Dear, Elsayed Thank you for taking the time to share with us your constructive feedback. I am very saddened to know of the issues you have encountered during your stay, and kindly accept my sincere apology of all these shortcoming that doesn't reflect who we really are. I have personally addressed all these issues with the team, and rest assured, we will spare no effort to improve moving forward. Once again, please accept my sincere apology, and we will be very looking forward to welcoming you back in the near future. Best regards, Guest relations Team

4/10 Malo

Andrew

Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Hotel was in a very bad area and the carpet stank
Se hospedó 2 noches en mayo de 2022
Respuesta de guest relation, el 20 jul. 2022
Dear, Andrew Thank you for taking the time to share with us your constructive feedback. I am very saddened to know of the issues you have encountered during your stay, and kindly accept my sincere apology of all these shortcoming that doesn't reflect who we really are. I have personally addressed all these issues with the team, and rest assured, we will spare no effort to improve moving forward. Once again, please accept my sincere apology, and we will be very looking forward to welcoming you back in the near future. Best regards, Guest relations Team

6/10 Aceptable

Wenhung

Se hospedó 1 noche en mayo de 2022
Respuesta de guest relation, el 2 jun. 2022
Dear, Wenhung Thank you very much for taking the time to share your thoughts and comments about your stay in our hotel. I am thrilled to hear that you enjoyed your stay..Once again, thank you for the review, and we are looking forward to welcoming you back for another enjoyable experience. Best regards, Guest relations Team

2/10 Terrible

Taegar Husein

Viaje familiar
No le gustó: Limpieza y servicio y personal
Jeg var på hotellet kl 17:45 måtte vente helt til kl 18:30 så fikk jeg rommet, jeg bestilte view city, men jeg fikk rom som jeg kunne ikke se noen sted, når jeg skulle sjekke ut, måtte jeg vente ca 15 minutt for at de kunne sjekke meg ut, derfor jeg anbefaler ikke
Se hospedó 1 noche en febrero de 2022

6/10 Aceptable

Danny R.

Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
The carpeting is in horrible condition.
Se hospedó 3 noches en febrero de 2022
Respuesta de Guest Relation , el 23 feb. 2022
Dear, Danny Thank you for taking the time to share with us your constructive feedback. I am very saddened to know of the issues you have encountered during your stay, and kindly accept my sincere apology of all these shortcoming that doesn't reflect who we really are. I have personally addressed all these issues with the team, and rest assured, we will spare no effort to improve moving forward. Once again, please accept my sincere apology, and we will be very looking forward to welcoming you back in the near future. Best regards, Guest relations Team

6/10 Aceptable

Kareem

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Overpriced comparing to delivered service, Problems at (Entrance process and low qualified stuff, Pool wasn't ready enough and water was cold "October Visit experince" and advantages are stuff are trying to help as mush as they can, clean room and clean service is excellent, breakfast was excellent.
Se hospedó 1 noche en octubre de 2021
Respuesta de Guest Relation , el 30 oct. 2021
Dear, Kareem Thank you for taking the time to share with us such detailed review of your stay. I would like to express my sincere appreciation for your very encouraging words, and I am very thrilled to know that you enjoyed our Hotel and all what we got to offer. On the other hand, I have gone through all your constructive feedback comments, and rest assured that, they will be taken seriously into consideration to better serve you and all other guests in the future. Once again, thank you for staying with us, and we will be looking forward to welcoming you back for another memorable stay. Best regards, Guest relations Team

2/10 Terrible

Rania

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
this is NOT a non smoking property. VERY dirty, dingy and old. wifi is non existent. sink/tub constantly clogged. towels were never changed until we asked and staff was not helpful
Se hospedó 3 noches en octubre de 2021
Respuesta de Guest Relation , el 23 oct. 2021
Dear, Rania Thank you for taking the time to share with us your constructive feedback. I am very saddened to know of the issues you have encountered during your stay, and kindly accept my sincere apology of all these shortcoming that doesn't reflect who we really are. I have personally addressed all these issues with the team, and rest assured, we will spare no effort to improve moving forward. Once again, please accept my sincere apology, and we will be very looking forward to welcoming you back in the near future. Best regards, Guest relations Team

6/10 Aceptable

Mateusz

No le gustó: Limpieza y condiciones de la propiedad
acceptable
That is definitely not 5, nor 4, hardly 3 star hotel, given egyptian standards. Hotel prices in Alexandria are ridiculously expensive comparing to standards. In whole hotel carpets are in dramatic conditions, grey from stains, even in room, you don't feel comfortable to stay on it bare foot. All is worn out. There is really odd air conditioning system, you can only turn it on and off, and hardly control temperature, but can't control fan, air supply nozzles are all around room on ceiling, even above bed, so you need to clog them with paper, to not blowing on you on bed like tornado. I don't know what someone had to take to come up with something like this. We had to ask for new Wifi password every day, why? We had to ask to renew magnetic card key to our room every day, why? The only not bad thing is about breakfast, that was nothing extraordinary, quite limitee, but not bad, nice variety of deserts
View from Room
View from room
Se hospedó 6 noches en septiembre de 2021
Respuesta de Guest Relation , el 11 oct. 2021
Dear, Mateusz Thank you for taking the time to share with us your constructive feedback. I am very saddened to know of the issues you have encountered during your stay, and kindly accept my sincere apology of all these shortcoming that doesn't reflect who we really are. I have personally addressed all these issues with the team, and rest assured, we will spare no effort to improve moving forward. Once again, please accept my sincere apology, and we will be very looking forward to welcoming you back in the near future. Best regards, Guest relations Team

10/10 Excelente

Elaine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wow! What a Gem.
Our stay was amazing. We had Room 402. It had The View… waking up to see the Great Pyramid and the head of the Sphinx! We also could watch the horses in the street from our balcony. And our room was totally renovated! Don’t let the entry and reception throw you when you first arrive. The place is great; the staff is great. When they opened the door to our room I was pleasantly surprised! 😊 Breakfast is simple and is served on the rooftop restaurant as is dinner when you can watch the Sound and Light Show on the Sphinx and Pyramids across the street. We enjoyed the Mixed Grill one evening. We liked the other guests and even got invited to join in a birthday party! Music, dancing, cake — great fun. Be sure to ask for a renovated room when making your reservations.
Se hospedó 2 noches en septiembre de 2021

8/10 Bueno

Hussein Sobhy

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I did not like the street noise.
Se hospedó 4 noches en septiembre de 2021
Respuesta de Guest Relation , el 11 sept. 2021
Dear, Hussein Thank you for taking the time to share with us such detailed review of your stay. I would like to express my sincere appreciation for your very encouraging words, and I am very thrilled to know that you enjoyed our Hotel and all what we got to offer. On the other hand, I have gone through all your constructive feedback comments, and rest assured that, they will be taken seriously into consideration to better serve you and all other guests in the future. Once again, thank you for staying with us, and we will be looking forward to welcoming you back for another memorable stay. Best regards, Guest relations Team

10/10 Excelente

Shady

Se hospedó 1 noche en agosto de 2021

2/10 Terrible

Hassan

Se hospedó 2 noches en junio de 2021
Respuesta de Guest Relation , el 7 jul. 2021
Dear, Hassan Thank you for taking the time to share with us your constructive feedback. I am very saddened to know of the issues you have encountered during your stay, and kindly accept my sincere apology of all these shortcoming that doesn't reflect who we really are. I have personally addressed all these issues with the team, and rest assured, we will spare no effort to improve moving forward. Once again, please accept my sincere apology, and we will be very looking forward to welcoming you back in the near future. Best regards, Guest relations Team

10/10 Excelente

Ihab

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good Service
It was good and the price was reasonable
Se hospedó 1 noche en junio de 2021
Respuesta de Guest Relation , el 21 jun. 2021
Dear, Ihab Thank you for choosing Cherry Maryski Alexandria. We are glad that you chose our hotel ,Thank you very much for taking the time to share your thoughts and comments about your stay in our hotel. I am thrilled to hear that you enjoyed your stay..Once again, thank you for the review, and we are looking forward to welcoming you back for another enjoyable experience. Best regards, Guest relations Team

10/10 Excelente

Mohamed

Se hospedó 1 noche en junio de 2021
Respuesta de Guest Relation , el 21 jun. 2021
Dear, Mohamed Thank you for choosing Cherry Maryski Alexandria. We are glad that you chose our hotel ,Thank you very much for taking the time to share your thoughts and comments about your stay in our hotel. I am thrilled to hear that you enjoyed your stay..Once again, thank you for the review, and we are looking forward to welcoming you back for another enjoyable experience. Best regards, Guest relations Team

6/10 Aceptable

perihan

Le gustó: Limpieza
Se hospedó 1 noche en mayo de 2021
Respuesta de Guest Relation , el 7 jul. 2021
Dear, Perihan Thank you for choosing Cherry Maryski Alexandria. We are glad that you choose our hotel. I would like to express my sincere appreciation for your very encouraging words, and I am very thrilled to know that you enjoyed our Hotel and all what we got to offer. On the other hand, I have gone through all your constructive feedback comments, and rest assured that, they will be taken seriously into consideration to better serve you and all other guests in the future. Once again, thank you for staying with us, and we will be looking forward to welcoming you back for another memorable stay. Best regards, Guest relations Team

8/10 Bueno

Varley

Viaje de negocios
Le gustó: Limpieza y servicio y personal
Muito bom.
Se hospedó 15 noches en marzo de 2021
Respuesta de Guest Relation , el 12 abr. 2021
Dear, Muito bom Thank you very much for taking the time to share your thoughts and comments about your stay in our hotel. I am thrilled to hear that you enjoyed your stay..Once again, thank you for the review, and we are looking forward to welcoming you back for another enjoyable experience. Best regards, Guest relations Team

2/10 Terrible

Cliente verificado

Viaje en grupo, Viaje de negocios
No le gustó: Servicio y personal
I donot understand why I had to pay extra and I already paid thought the app
Se hospedó 5 noches en febrero de 2021
Respuesta de guest relation, el 25 feb. 2021
Dear, Valued Guest Thank you for your review. I am deeply sorry to hear that your experience with our price was not to your fullest satisfaction. Please be assured that, this is not what we are known for, and we will be following up thoroughly on what happened. Therefore, we will certainly look into what happened to avoid reoccurrence in the future. Once again, please accept my sincere apology for the short coming you have endured, and we will be looking forward to welcoming you back soon. Best regards, Guest relations Tea

6/10 Aceptable

Cliente verificado

Viaje de negocios
No le gustó: Servicios y condiciones de la propiedad
Location was good, the upkeep of the property need improvement.
Se hospedó 1 noche en febrero de 2021
Respuesta de Guest Relation , el 25 feb. 2021
Dear, Valued Guest Thank you for taking the time to share with us such detailed review of your stay. I would like to express my sincere appreciation for your very encouraging words, and I am very thrilled to know that you enjoyed our Hotel and all what we got to offer. On the other hand, I have gone through all your constructive feedback comments, and rest assured that, they will be taken seriously into consideration to better serve you and all other guests in the future. Once again, thank you for staying with us, and we will be looking forward to welcoming you back for another memorable stay. Best regards, Guest relations Team

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Reception stuff was excellent, the breakfast was very good, and the stuff was excellent, cleanness was very good, the roof is not working according to the winter and rain, I hope that they change the roof with glass windows to have a fun with the sun in Winter
Se hospedó 2 noches en febrero de 2021
Respuesta de Guest Relation , el 23 feb. 2021
Dear, Valued Guest Thank you very much for taking the time to share your thoughts and comments about your stay in our hotel. I am thrilled to hear that you enjoyed your stay..Once again, thank you for the review, and we are looking forward to welcoming you back for another enjoyable experience. Best regards, Guest relations Team

6/10 Aceptable

DENISE

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Não tem internet
Razoável. O Hotel NÃO TEM INTERNET. Eles até oferecem internet, mas não pega no quarto e no hall muito devagar. Viagei a trabalho, então foi decepcionante.
Se hospedó 2 noches en febrero de 2021
Respuesta de Guest relations Team , el 9 feb. 2021
Dear, Denise Thank you for taking the time to share with us your constructive feedback. I am very saddened to know of the issues you have encountered during your stay, and kindly accept my sincere apology of all these shortcoming that doesn't reflect who we really are. I have personally addressed all these issues with the team, and rest assured, we will spare no effort to improve moving forward. Once again, please accept my sincere apology, and we will be very looking forward to welcoming you back in the near future. Best regards, Guest relations Team

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2021
Respuesta de Guest relations Team , el 9 feb. 2021
Dear, Valued Guest Thank you very much for taking the time to share your thoughts and comments about your stay in our hotel. I am thrilled to hear that you enjoyed your stay.. Once again, thank you for the review, and we are looking forward to welcoming you back for another enjoyable experience. Best regards, Guest relations Team

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza
It is a regular hotel but it is fine. What you need while you are hanging out
Se hospedó 2 noches en diciembre de 2020
Respuesta de Guest relations Team , el 9 ene. 2021
Dear, Valued Guest Thank you very much for taking the time to share your thoughts and comments about your stay in our hotel. I am thrilled to hear that you enjoyed your stay..Once again, thank you for the review, and we are looking forward to welcoming you back for another enjoyable experience. Best regards, Guest relations Team

4/10 Malo

Cliente verificado

Se hospedó 1 noche en diciembre de 2020
Respuesta de Guest Relation , el 25 feb. 2021
Dear, Valued Guest Thank you for taking the time to share with us your constructive feedback. I am very saddened to know of the issues you have encountered during your stay, and kindly accept my sincere apology of all these shortcoming that doesn't reflect who we really are. I have personally addressed all these issues with the team, and rest assured, we will spare no effort to improve moving forward. Once again, please accept my sincere apology, and we will be very looking forward to welcoming you back in the near future. Best regards, Guest relations Team

2/10 Terrible

RafB, New York

Viaje en pareja, Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Rooms are filthy. Dirty carpets. Uncomfortable mattress. Stain in bed sheets and carpets. Inconvenient shower heads on a stand-up shower where water is not contained in the shower sure to short curtains. Mold and decay in bathroom doors. Sink's not straight. Terrible experience. Needs a major renovation.
Se hospedó 5 noches en octubre de 2020
Respuesta de Guest relations Team , el 24 dic. 2020
Thank you for taking the time to share with us such detailed review of your stay. I would like to express my sincere appreciation for your very encouraging words, and I am very thrilled to know that you enjoyed our Hotel and all what we got to offer. On the other hand, I have gone through all your constructive feedback comments, and rest assured that, they will be taken seriously into consideration to better serve you and all other guests in the future. Once again, thank you for staying with us, and we will be looking forward to welcoming you back for another memorable stay. Best regards,

4/10 Malo

Bahaa

Viaje familiar
No le gustó: Limpieza
Sea side view
I have booked 2 nights with sea side view , In first night the sea view wasnt clear at all also the room was full of dust and my kids have a tough cough because of that and the water clour from faucet was not clear "Yellow" when i have compliened they changed the room with real sea side view with less dust and fixed water. Usually i dont change the selected room by hotel and it was my first time and i am asking if they are not ready with clean rooms why did they recieve booking !!!!!!!!!
Se hospedó 2 noches en octubre de 2020
Respuesta de Guest relations Team , el 3 nov. 2020
Thank you for taking the time to share with us your constructive feedback. I am very saddened to know of the issues you have encountered during your stay, and kindly accept my sincere apology of all these shortcoming that doesn't reflect who we really are. I have personally addressed all these issues with the team, and rest assured, we will spare no effort to improve moving forward. Once again, please accept my sincere apology, and we will be very looking forward to welcoming you back in the near future. Best regard

10/10 Excelente

Tarek

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Amazing
Amazing
Se hospedó 3 noches en octubre de 2020
Respuesta de Guest relations Team, el 1 nov. 2020
Dear, MR Tarek Thank you very much for taking the time to share your thoughts and comments about your stay in our hotel. I am thrilled to hear that you enjoyed your stayOnce again, thank you for the review, and we are looking forward to welcoming you back for another enjoyable experience. Best regards,

6/10 Aceptable

Belal

Viaje en grupo
Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en octubre de 2020
Respuesta de Guest relation Team , el 1 nov. 2020
Dear, MR.Belal Thank you very much for taking the time to share your thoughts and comments about your stay in our hotel. I am thrilled to hear that you enjoyed your stayOnce again, thank you for the review, and we are looking forward to welcoming you back for another enjoyable experience. Best regards,

6/10 Aceptable

Mostafa

Passable
Se hospedó 1 noche en octubre de 2020
Respuesta de Guest relation Team, el 1 nov. 2020
Dear, MR, Moustafa Thank you for taking the time to share with us your constructive feedback. I am very saddened to know of the issues you have encountered during your stay, and kindly accept my sincere apology of all these shortcoming that doesn't reflect who we really are. I have personally addressed all these issues with the team, and rest assured, we will spare no effort to improve moving forward. Once again, please accept my sincere apology, and we will be very looking forward to welcoming you back in the near future. Best regards,

2/10 Terrible

Ylva

Se hospedó 1 noche en septiembre de 2020
Respuesta de Guest relations Team , el 1 nov. 2020
Thank you for taking the time to share with us your constructive feedback. I am very saddened to know of the issues you have encountered during your stay, and kindly accept my sincere apology of all these shortcoming that doesn't reflect who we really are. I have personally addressed all these issues with the team, and rest assured, we will spare no effort to improve moving forward. Once again, please accept my sincere apology, and we will be very looking forward to welcoming you back in the near future. Best regards,

10/10 Excelente

Cliente verificado

Se hospedó 4 noches en agosto de 2020
Respuesta de Guest relations Team , el 15 sept. 2020
Thank you very much for taking the time to share your thoughts and comments about your stay in our hotel. I am thrilled to hear that you enjoyed your stay..Once again, thank you for the review, and we are looking forward to welcoming you back for another enjoyable experience. Best regards,

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wonderful stay
All service, I have is very good. Except checking in and out.
Se hospedó 1 noche en agosto de 2020
Respuesta de Guest relations Team , el 31 ago. 2020
Guest Relation replied on Mar 8 dear mr, sameh Thank you very much for taking the time to share your thoughts and comments about your stay in our hotel. I am thrilled to hear that you enjoyed your stay..Once again, thank you for the review, and we are looking forward to welcoming you back for another enjoyable experience. Best regards,