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Opiniones de Green Leaves Aqua Park Beach Resort North Coast

4 out of 5
Green Leaves Aqua Park Beach Resort North Coast
75 KM Alexandria Matrouh Road, Al-Hammam

Opiniones

4.4
Puntuación de 10, es decir, Excelente. Basada en 0 de 7 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 1 de 7 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 2 de 7 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 1 de 7 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 3 de 7 opiniones" "

4.8/10

Limpieza

4.0/10

Servicio y personal

5.0/10

Servicios

4.4/10

Condiciones de la propiedad

5.0/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Cliente verificado

Viaje familiar
No le gustó: Comodidad de las habitaciones
Miscommunication between hotels.com and the resort
First i was put in a wrong room and when i contacted front desk they said this is what we received from hotels.com. eventually they give me the room but the process wasted a day of my 2 days vacation.
Se hospedó 2 noches en julio de 2023
Respuesta de Green Leaves Hotel Team, el 24 jul. 2023
Dear Guest, Thank you for taking the time to provide hotel with feedback in regard to your stay at Green Leaves Hotel. We are sorry that your experience with some of our staff did not meet your expectations. Please rest assured I have shared your feedback with our management team to ensure that we follow this up and find out how to improve our service to meet and even exceed our guests' expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Green Leaves Hotel Team

4/10 Malo

Georges

Se hospedó 6 noches en mayo de 2023
Respuesta de Green Leaves Hotel Team, el 24 jul. 2023
Dear Guest, Thank you for taking the time to provide hotel with feedback in regard to your stay at Green Leaves Hotel. We are sorry that your experience with some of our staff did not meet your expectations. Please rest assured I have shared your feedback with our management team to ensure that we follow this up and find out how to improve our service to meet and even exceed our guests' expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Green Leaves Hotel Team

8/10 Bueno

Medhat

Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza
Se hospedó 3 noches en agosto de 2021
Respuesta de Green, el 19 oct. 2021
Dear Guest, Thank you for taking the time to provide hotel with feedback in regards to your stay at Green Leaves Hotel. We are sorry that your experience did not meet your expectations. All photos on Expedia are taken live from the hotel. Please rest assured I have shared your feedback with our Management team to ensure that we follow this up and find out how to improve our service to meet and even exceed our guests' expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Green Leaves Hotel Team

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Cleanliness and the room too small not as the pictures. Not recommended
Se hospedó 1 noche en julio de 2021
Respuesta de Green, el 18 jul. 2021
Dear Guest, Thank you for taking the time to provide hotel with feedback in regards to your stay at Green Leaves Hotel. We are sorry that your experience did not meet your expectations. All photos on Expedia are taken live from the hotel. Please rest assured I have shared your feedback with our Management team to ensure that we follow this up and find out how to improve our service to meet and even exceed our guests' expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Green Leaves Hotel Team

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 7 noches en septiembre de 2019
Respuesta de Green Leaves North Coast Team, el 16 sept. 2019
Thank you for your review.

2/10 Terrible

Heba

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
No creditability
We faced big problem when we went to Green Leaves Hotel, as I reserved 4 rooms for me and my family, and after i checked in I found that four rooms were very bad and completely different from what was shown in hotel website, different in furniture, space and all facilities, and after long fight with the hotel reservation took more than 1 hour ,they agreed for changing the rooms with the same as shown in hotel website, after that we asked for compensation for the night which we lived in very low category room , but no one answer and no action done . Finally I was very upset for such big mistake and I lose the confidence in this hotel as they deceive me by putting me in bad room and even didn't offer any compensation for such mistake.
Se hospedó 2 noches en junio de 2019
Respuesta de Lamia Assem, el 22 jul. 2021
Dear Guest, Thank you for taking the time to provide hotel with feedback in regards to your stay at Green Leaves Hotel. We are sorry that your experience did not meet your expectations. All photos on Expedia are taken live from the hotel. Please rest assured I have shared your feedback with our Management team to ensure that we follow this up and find out how to improve our service to meet and even exceed our guests' expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Green Leaves Hotel Team

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It can't be 4 star service, facilities etc.... if you're keen in knowing how the management of the operates please ask about the transportation within and out the resort.......this my first comment ever......I will never use your application because of the bad experience I got.
Se hospedó 5 noches en abril de 2019
Respuesta de Lamia Assem, el 22 jul. 2021
Dear Guest, Thank you for taking the time to provide hotel with feedback in regards to your stay at Green Leaves Hotel. We are sorry that your experience did not meet your expectations. All photos on Expedia are taken live from the hotel. Please rest assured I have shared your feedback with our Management team to ensure that we follow this up and find out how to improve our service to meet and even exceed our guests' expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Green Leaves Hotel Team