Paquetes Vacacionales Incluyen Hotel y Vuelo a Ampliación Mariano Matamoros

Diana del Área Concierge y Urías del Área Animación nos atendieron fabuloso. La comida estuvo deliciosa, especialmente el restaurante oriental fue mi favorito. Todos los empleados con una actitud de servicio súper. La habitación amplia y moderna. Todo excelente.

Habitación limpia detalles como tomo service malo no sirve el teléfono para marcar no contestan ante como excelente

Thank you for your hospitality, but I need to point out that while most of the staff at Monte Cristo was satisfactory but there were some outliers that were pretty bad. I also need to point out that the refrigerator was leaking water that created a flood, and some amenities are pretty old and outdated. Room service was rude and non-existent at all to the point that if we order something from room service, we were afraid that they would spit on our food. I understand that sometimes there are issues I just think Monte Cristo is over value and it doesn't live up to the expectations. Just too much bad stuff going on for a week vacation. Sadly, I have to point out that Monte Cristo and Pueblo Bonito group has dwindle into a run of the mill Hotel. The food was terrible!!!!! some staff rude and incompetent and outdated installations don't add up to a returning guest.!!

Todo excelente durante nuestro viaje. Muy recomendable 👍