2/10 Terrible
Yvette D.
25 may. 2025
Le gustó: Limpieza
Beautiful setting - operational issues
The setting was absolutely beautiful and serene—definitely the highlight of our stay. However, we encountered several issues that affected our experience. We were charged for a unit we didn’t have access to, including a cleaning fee for that unit. Some items in our actual space were broken, including shower plumbing, and there were delays with the internet. The coded locks didn’t work initially due to a malfunction with the host’s software for the 2nd unit which made check-in frustrating for our family which limited us to usage of one unit. The host was unprofessional in corresponding with our concerns through written messages. We rented one unit for two days and one unit for one day - upon checking on the 2nd unit we were unable to access the send unit due to software issue. After that there was no communication with the host who we were told after the fact the manager was across the street. If the manager was across the street it would have been nice with issues checking in that they assist us in getting into the unit. Overall, a gorgeous location with potential, but the operational issues need to be addressed.
Yvette D.
Se hospedó 1 noche en mayo de 2025