Hello, I do not know who you are or if you have ever stayed here. We plan to have it investigated. Hopefully we can have your review removed because I have not been contacted about a problem that needs fixing.

Hello Fernando, I deeply regret your experience. I have consolidated the contact information and made the repairs. I hope we have another chance to serve you. For your inconvenience, I will throw in a free second night. If you book one night and write to me, I will add a second night for free and provide a bottle of wine. Please let me know if there is a better way to make it up to you. Were you reimbursed? We never ran your card so I believe Expedia still has your payment.

Hello and thank you for your review, José. I would love to hear more about your experience with the cleaning. We use an industrial steamer and shine with towel after. We believe things are sanitised. It is important to understand from your perspective what needs improvement. We will improve. Thank you, Cristina

Hello Frank, Thanks for the review. It was a pleasure to have you guys here. I hope everything goes well and that I get to see you again.

Hello Thom, I was delighted to meet you and I hope your entire trip went well. Please let me know anything I can do or provide to make your next visit the best.

Hello Michael, Thank you so much or your wonderful review. It is really nice to hear from you! Cristina

Thank You Kristen and Lilly!We hope to see you again, thinking winter with the pool heated, Casa Sicilia rosé and tapas around a fireplace.We enjoyed having you!