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Opiniones de The St. Regis Aspen Resort

5 out of 5
The St. Regis Aspen Resort
315 East Dean St., Aspen, CO

Opiniones

9.2

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 247 de 313 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 31 de 313 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 19 de 313 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 5 de 313 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 11 de 313 opiniones" "

9.6/10

Limpieza

9.4/10

Servicio y personal

9.2/10

Servicios

9.6/10

Condiciones de la propiedad

9.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Santa

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El servicio es excelente,la comida deliciosa y las instalaciones limpias y la cama muy comoda
Respuesta de General Manager, el 8 dic. 2022
Dear Santa, Thank you for the outstanding review. We strive to provide each guest with a tailored, handcrafted experience, and we appreciate you highlighting the positive aspects of your stay. We are glad you enjoyed our inviting and comfortable rooms, delicious cuisine, and inspiring service. Your compliments were a pleasure to read, and we will enjoy sharing these gracious remarks with our entire team. Thank you for being our guest at The St. Regis Aspen Resort, and we look forward to seeing you again soon.Sincerely,H. Steenge-Hart,General Manager

10/10 Excelente

Mario Alberto

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente Hotel.
Excelente la estancia, cuidan cada detalle de tu estancia para que pases unas noches muy buenas.
Se hospedó 2 noches en mayo de 2021
Respuesta de Manager, el 3 jun. 2021
Dear Mario Alberto, Thank you for your generous review and for all the gracious compliments you gave regarding your stay at The St. Regis Aspen Resort. Your comments were a pleasure to read, and we are excited to share them with our extraordinary staff. Thank you again for your feedback, and we look forward to welcoming you to your home in the mountains again. Sincerely, H. Steenge-Hart General Manager

2/10 Terrible

Cliente verificado

Se hospedó 4 noches en febrero de 2021
Respuesta de General Manager, el 20 mar. 2021
Dear Guest, we are sorry we failed to deliver the exceptional experience you deserved. We apologize for not being at our best during your stay, and we hope you will give us an opportunity to restore your faith in Sincerely, H. Steenge-Hart, General Manager

10/10 Excelente

javier

Se hospedó 5 noches en enero de 2021
Respuesta de General Manager , el 21 ene. 2021
Dear Javier, all of us at The St. Regis Aspen Resort appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, H. Steenge-Hart, General Manager

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en febrero de 2019
Respuesta de General Manager, el 8 abr. 2019
Dear Guest, thank you for the perfect rating. We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at The St. Regis Aspen Resort, and we look forward to welcoming you back soon. Sincerely, H. Steenge-Hart, General Manager

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en diciembre de 2018
Respuesta de General Manager, el 17 dic. 2018
Dear Guest, thank you for taking the time to share that your stay at The St. Regis Aspen Resort was perfect in every way. We appreciate your fantastic rating and hope we will be your home whenever you are in the area. Sincerely, H. Steenge-Hart, General Manager

6/10 Aceptable

JAVIER E.

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No hace honor a la marca.
Excelente ubicación. Habitación muy normalita y la calidad del colchón mala. La calidad de la comida, bastante mala para ser St. Regís. Nada que ver a lo que nos tiene acostumbrados la cadena.
Se hospedó 2 noches en julio de 2018

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
ski vacation for 2
The hotel room was beautifully decorated. However it is so small. 2 large suitcases do not fit on racks in the room. It was so uncomfortable and we had ski gesr and there was not ample space to put it away. The bed was very comfortable.
Se hospedó 2 noches en enero de 2018
Respuesta de General Manager, el 1 feb. 2018
Dear Guest, thank you for taking the time to post your review. We're glad you had an overall pleasant experience, but we are sorry that your room was not as spacious as you were hoping for. If you are back in the future, please feel free to reach out to us so we can suggest a room type that might better meet your needs. We appreciate your business and hope to see you again on your next visit to Aspen. H. Steenge-Hart, General Manager

10/10 Excelente

erica

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
From check in to exit. Awesome service
Se hospedó 3 noches en abril de 2024
Respuesta de General Manager, el 27 abr. 2024
Dear Erica, It was a pleasure reading your review of The St. Regis Aspen Resort. We have an exceptional team that is committed to providing tailored, seamless service to each of our guests, so we look forward to sharing your compliments with them. We would love to see you again soon. Sincerely,H. Steenge-Hart,General Manager

10/10 Excelente

Samaneh

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The food was excellent Staff was friendly
Se hospedó 6 noches en marzo de 2024
Respuesta de General Manager, el 6 abr. 2024
Dear Samaneh, Thank you for the kind comments regarding your stay at The St. Regis Aspen Resort. We love hearing how much you enjoyed our delicious food and devoted staff. We appreciate your business and look forward to seeing you again.Sincerely,H. Steenge-Hart,General Manager

10/10 Excelente

Ross

Se hospedó 4 noches en marzo de 2024
Respuesta de General Manager, el 31 mar. 2024
Dear Ross, Thank you so much for the perfect rating of your time at The St. Regis Aspen Resort. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.Sincerely,H. Steenge-Hart,General Manager

10/10 Excelente

Lyubomir

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing family time!
Se hospedó 2 noches en diciembre de 2023
Respuesta de General Manager , el 15 ene. 2024
Dear Lyubomir, Thank you for the superb review of your recent stay at The St. Regis Aspen Resort. We are delighted that you and your family had a wonderful time with us while you were here. Thank you again for the feedback, and we would love for you all to come back soon in the future.Sincerely,H. Steenge-Hart,General Manager

2/10 Terrible

Sergiy

Se hospedó 3 noches en enero de 2024
Respuesta de General Manager, el 15 ene. 2024
Dear Sergiy, Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit.Sincerely,H. Steenge-Hart,General Manager

10/10 Excelente

Dan

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The best hotel in Aspen. And much better than the Little Nell which isn’t nearly as nice yet more expensive. Makes no sense.
Se hospedó 8 noches en diciembre de 2023
Respuesta de General Manager, el 17 dic. 2023
Dear Dan, Thank you for your generous review and for all the gracious compliments you gave regarding your stay at The St. Regis Aspen Resort. Your comments were a pleasure to read, and we are excited to share them with our extraordinary staff. Thank you again for your honest feedback, and we look forward to welcoming you to your home in the mountains again.Sincerely,H. Steenge-Hart,General Manager

10/10 Excelente

Shaun

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
5 Star Experience, Cannot Be Any Better
We had the best experience ever. This was our second December staying at the hotel for our anniversary and The St. Regis Hotel, it's management, and concierge Kelly made everything so perfect and special. This is by far the best hotel you can ever stay at in Aspen or anywhere in fact. We are already planning our next trip to stay there again!
Se hospedó 4 noches en diciembre de 2023
Respuesta de General Manager , el 14 dic. 2023
Dear Shaun, Thank you for taking the time to share your warm feedback regarding your stay at The St. Regis Aspen Resort. Your compliments were a pleasure to read, and we are delighted that our associates helped to make your stay extraordinary. We will share your gracious remarks with our entire team. Thank you once more for celebrating your anniversary with us, and we look forward to welcoming you and your partner back soon.Sincerely,H. Steenge-Hart,General Manager

8/10 Bueno

Julie

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 3 noches en diciembre de 2023
Respuesta de General Manager , el 7 dic. 2023
Dear Julie, Thank you for sharing the nice rating about your experience at The St. Regis Aspen Resort. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Sincerely,H. Steenge-Hart,General Manager

10/10 Excelente

Roberto

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 7 dic. 2023
Dear Roberto, Thank you for rating your stay at The St. Regis Aspen Resort. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Sincerely,H. Steenge-Hart,General Manager

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de General Manager, el 5 dic. 2023
Dear Guest, Thank you for rating your stay at The St. Regis Aspen Resort. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Sincerely,H. Steenge-HartGeneral Manager

10/10 Excelente

Peter

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I can't say enough about the beauty of this property. We stayed just after Thanksgiving for a few nights. The lobby is very cozy and luxurious with the perfect lighting and and warm fireplaces. The rooms are perfectly appointed and elegant. Finally, the staff was simply outstanding! Someone was always available to assist with whatever you need. We will definitely stay here if we return to Aspen in the future.
Se hospedó 3 noches en noviembre de 2023
Respuesta de General Manager, el 30 nov. 2023
Dear Peter, It was a pleasure to welcome you to The St. Regis Aspen Resort. We are delighted that your experience was perfect from beginning to end. We enjoy knowing that our guests can relax and feel at home in their gorgeously appointed rooms. On behalf of all of us, we thank you for taking the time to review our resort, and we love knowing that you will visit us every time you return.Sincerely,H. Steenge-HartGeneral Manager

10/10 Excelente

Markl

Se hospedó 5 noches en noviembre de 2023
Respuesta de General Manager, el 18 dic. 2023
Dear Markl, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at The St. Regis Aspen Resort, and we look forward to welcoming you again soon.Sincerely,H. Steenge-HartGeneral Manager

10/10 Excelente

Maria

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
10 stars!!!!! Top service, beautiful hotel!
Se hospedó 5 noches en noviembre de 2023
Respuesta de General Manager, el 28 nov. 2023
Dear Maria, Thank you for the outstanding review. We strive to provide each guest with a tailored, handcrafted experience, and we appreciate you highlighting the positive aspects of your stay. We are glad that you enjoyed our beautiful property and exemplary service. Thank you once more for being our guest at The St. Regis Aspen Resort, and we look forward to seeing you again soon.Sincerely,H. Steenge-Hart,General Manager

10/10 Excelente

Jacqueline

Se hospedó 4 noches en noviembre de 2023
Respuesta de General Manager, el 17 dic. 2023
Dear Jacqueline, Thank you so much for the perfect rating of your time at The St. Regis Aspen Resort. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.Sincerely,H. Steenge-Hart,General Manager

10/10 Excelente

Tao

Se hospedó 4 noches en noviembre de 2023
Respuesta de General Manager, el 17 dic. 2023
Dear Tao, Thank you for taking the time to share that your stay at The St. Regis Aspen Resort was perfect in every way. We appreciate your fantastic rating and hope we will be your home whenever you are in the area.Sincerely,H. Steenge-Hart,General Manager

8/10 Bueno

tiffany

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
St. Regis
Perfect location and beautiful, comfortable hotel. The front desk really extended themselves to ensure our party’s comfort. We had a few hiccups with the butler service which I meant to contact the hotel just as an fyi about but never did. Overall I loved the stay at the St. Regis
Se hospedó 4 noches en octubre de 2023
Respuesta de General Manager, el 25 oct. 2023
Dear Tiffany, Thank you for your kind review and for all the gracious compliments you gave regarding your stay at The St. Regis Aspen Resort. Your comments were a pleasure to read, and we are excited to share them with our front desk staff. However, we regret any inconvenience caused due to our butler service. Thank you again for your feedback, and we look forward to welcoming you to your home in the mountains again.Sincerely,H. Steenge-HartGeneral Manager

10/10 Excelente

Mirna

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellentl
Absolutely Beautiful and clean.
Se hospedó 2 noches en octubre de 2023
Respuesta de General Manager, el 10 oct. 2023
Dear Mirna, Thank you for your kind review of The St. Regis Aspen Resort and for letting us know you loved our elegant resort. We are thrilled you could enjoy our contemporary version of a Gilded Age mountainside manor that provides a relaxing retreat for arbiters of excellent food and wine, connoisseurs of culture and adventure seekers. We look forward to having you stay with us again.Sincerely,H. Steenge-Hart,General Manager

10/10 Excelente

pamela

Viaje en grupo, Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wonderful
Our day was wonderful and Max at the Concierge is beyond amazing for anything that you need.
Se hospedó 4 noches en octubre de 2023
Respuesta de General Manager, el 6 oct. 2023
Dear Pamela, Thank you for choosing The St. Regis Aspen Resort for your recent visit to our beautiful city. We are thrilled to hear about the exceptional service you received from our associates and how they exceeded your expectations. We are dedicated to providing a meaningful and seamless stay for all of our guests, and we thank you for your kind compliments mentioning Max. We will enjoy sharing your comments with him. It was our pleasure to serve you, and we hope to see you again soon.Sincerely,H. Steenge-HartGeneral Manager

10/10 Excelente

Donna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
First class all the way
A beautiful hotel with many amenities. The food at the velvet buck was wonderful. Pricey but you get what you paid for. The bed was heavenly.
Se hospedó 1 noche en septiembre de 2023
Respuesta de General Manager, el 17 sept. 2023
Dear Donna, Thank you for taking the time to review your stay and for highlighting your experience at Velvet Buck. We are glad you could enjoy our modern, mountain cuisine and exceptional service. We are thrilled you had a great stay at The St. Regis Aspen Resort, and we look forward to being your home in the mountains every time you visit Aspen.Sincerely,H. Steenge-HartGeneral Manager

10/10 Excelente

Ermilo, Laredo

Se hospedó 11 noches en julio de 2023
Respuesta de General Manager, el 6 sept. 2023
Dear Ermilo, Thank you for the perfect rating. We are glad you had a wonderful time at The St. Regis Aspen Resort. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Sincerely,H. Steenge-HartGeneral Manager

6/10 Aceptable

Anthony

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Great location
Se hospedó 2 noches en julio de 2023
Respuesta de General Manager, el 13 jul. 2023
Dear Anthony, Thank you for the review of your stay. We are delighted that you were pleased with our perfect location. We hope that overall you enjoyed your stay, and we would love to have another opportunity to welcome you back for a flawless experience.Sincerely,H. Steenge-HartGeneral Manager

8/10 Bueno

Mark

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 8 noches en junio de 2023
Respuesta de General Manager, el 10 jul. 2023
Dear Mark, Thank you for your kind rating and for letting us know that your experience at The St. Regis Aspen Resort was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the future.Sincerely,H. Steenge-Hart,General Manager

8/10 Bueno

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Two nights at the St Regis
Spent a Thursday and Friday night at the St Regis in Aspen. Glad we could do this! Beautiful property, comfortable rooms, good food, and a very nice spa. A couple of service lapses, but otherwise a fine stay. This is a happening place, very international, and an energetic experience.
Se hospedó 2 noches en junio de 2023
Respuesta de General Manager, el 5 jun. 2023
Dear John, Thank you for choosing The St. Regis Aspen Resort and for your fantastic review. Exceptional service combined with inspiring accommodations is what we want each guest to experience, and we are glad our engaging approach to decorative details added to the enjoyment of your visit. It is also a pleasure to know you enjoyed our delicious cuisine and renowned spa, Remède Aspen Luxury Spa. We appreciate your feedback and look forward to seeing you again soon.Sincerely,H. Steenge-Hart,General Manager

10/10 Excelente

Robert

Se hospedó 6 noches en febrero de 2023
Respuesta de General Manager, el 17 feb. 2023
Dear Robert, On behalf of our associates, thank you for the generous rating of our hotel, The St. Regis Aspen Resort. We are pleased to know how much you loved your stay, and we look forward to having you visit with us again.Sincerely,H. Steenge-Hart,General Manager

10/10 Excelente

Anashae

Viaje familiar con niños
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
By far the best hotel experience ever! 5 stars all around! The service was impeccable. I was told my friends to stay here during my trip to Aspen and it did not disappoint. I will stay here again next time I visit!
Se hospedó 3 noches en enero de 2023
Respuesta de General Manager, el 4 feb. 2023
Dear Anashae, Thank you for taking the time to share your warm feedback regarding your stay at The St. Regis Aspen Resort. Your compliments were a pleasure to read, and we are delighted that our associates helped to make your stay extraordinary. We will share your gracious remarks with our entire team. Thank you again, and we look forward to welcoming you back soon.Sincerely,H. Steenge-Hart,General Manager

10/10 Excelente

gary

Viaje en grupo
Se hospedó 3 noches en diciembre de 2022
Respuesta de General Manager, el 16 dic. 2022
Dear Gary, Thank you for the perfect rating. We are glad you had a wonderful time at The St. Regis Aspen Resort. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Sincerely,H. Steenge-Hart,General Manager

10/10 Excelente

Monica

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Magical
Magical
Se hospedó 3 noches en diciembre de 2022
Respuesta de General Manager, el 7 dic. 2022
Hello Monica, Thank you for sharing that your stay at The St. Regis Aspen Resort was perfect in every way. We are delighted that our location, nestled at the foot of Aspen Mountain and just steps from Aspen’s signature slopes, helped to make your stay exemplary. We appreciate your fantastic feedback and hope we will be your home whenever you are in the area.Sincerely,H. Steenge-Hart,General Manager

10/10 Excelente

steven

Se hospedó 1 noche en noviembre de 2022
Respuesta de General Manager, el 12 mar. 2023
Dear Steven, Thank you for choosing The St. Regis Aspen Resort and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Sincerely,H. Steenge-Hart,General Manager

10/10 Excelente

Kathryn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2022
Respuesta de General Manager, el 1 nov. 2022
Dear Kathryn, Thank you so much for the perfect rating of your time at The St. Regis Aspen Resort. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.Sincerely,H. Steenge-Hart,General Manager

10/10 Excelente

Ronald

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2022
Respuesta de General Manager, el 18 oct. 2022
Dear Ronald, thank you for the perfect rating. We are glad you had a wonderful time at The St. Regis Aspen Resort. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Sincerely,H. Steenge-Hart,General Manager

10/10 Excelente

mic

Se hospedó 2 noches en septiembre de 2022
Respuesta de General Manager, el 5 oct. 2022
Dear Mic, Thank you for the perfect rating. We are glad you had a wonderful time at The St. Regis Aspen Resort. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Sincerely,H. Steenge-Hart,General Manager

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2022
Respuesta de General Manager, el 29 jul. 2022
Dear Michael, thank you so much for the perfect rating of your time at The St. Regis Aspen Resort. It is always a pleasure to know when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area. Sincerely, H. Steenge-Hart, General Manager

2/10 Terrible

Michael

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Bad experience
Se hospedó 4 noches en julio de 2022
Respuesta de General Manager, el 15 jul. 2022
Dear Michael, thank you for taking the time to share your thoughts regarding your stay. We are disappointed that we did not meet your expectations. We would welcome another opportunity to provide you with the perfect visit you deserve. Thank you again for sharing, and we wish you all the best with your travels. Sincerely, H. Steenge-Hart, General Manager

10/10 Excelente

Steve

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en junio de 2022
Respuesta de General Manager, el 2 oct. 2022
Dear Steve, All of us at The St. Regis Aspen Resort appreciate your excellent rating. We are glad you had an enjoyable experience and would love to see you again soon.Sincerely,H. Steenge-Hart,General Manager

10/10 Excelente

Timothy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2022
Respuesta de General Manager, el 22 jun. 2022
Dear Timothy, thank you for the generous rating of our hotel, The St. Regis Aspen Resort. We strive to provide every guest with an unparalleled experience at our luxury resort, emphasizing impeccable service and signature St. Regis rituals. We are delighted you enjoyed your time with us, and we hope you will come back to see us soon. Sincerely, H. Steenge-Hart, General Manager

10/10 Excelente

Julio

Se hospedó 1 noche en mayo de 2022
Respuesta de General Manager, el 17 sept. 2022
Dear Julio, Thank you for your excellent rating of The St. Regis Aspen Resort. We are pleased your experience with us was an outstanding one, and we look forward to welcoming you back soon.Sincerely,H. Steenge-Hart,General Manager

10/10 Excelente

Charles

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Rest stay!
Se hospedó 1 noche en mayo de 2022
Respuesta de General Manager, el 11 jun. 2022
Dear Charles, thank you for your generous review of The St. Regis Aspen Resort. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we hope to welcome you back soon. Sincerely, H. Steenge-Hart, General Manager

6/10 Aceptable

Luz

Le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2022
Respuesta de General Manager, el 17 sept. 2022
Dear Luz, We appreciate you taking the time to leave your rating. However, we are disappointed if we did not deliver our best. We hope to have another chance to provide you with the perfect stay you deserve soon.Sincerely,H. Steenge-Hart,General Manager

10/10 Excelente

Tanja

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en abril de 2022
Respuesta de General Manager, el 17 abr. 2022
Dear Tanja, thank you for choosing The St. Regis Aspen Resort and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, H. Steenge-Hart, General Manager

6/10 Aceptable

Julia

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
food was terrible
Se hospedó 7 noches en marzo de 2022
Respuesta de General Manager, el 11 abr. 2022
Dear Julia, thank you for taking the time to write a review. We strive to deliver exceptional, innovative dishes to our guests, but we understand you were dissatisfied with your selections on this visit. We will share your helpful feedback with our culinary team. We would welcome another opportunity to have you return and try our menu again. Sincerely, H. Steenge-Hart, General Manager

10/10 Excelente

Selma

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent
Se hospedó 6 noches en febrero de 2022
Respuesta de General Manager, el 21 feb. 2022
Dear Selma, thank you for rating your stay at The St. Regis Aspen Resort. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, H. Steenge-Hart, General Manager

2/10 Terrible

adriana

Se hospedó 4 noches en febrero de 2022
Respuesta de General Manager, el 11 jun. 2022
Dear Adriana, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry we did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, H. Steenge-Hart, General Manager