Servicio de la propiedad

Opiniones de Springhill Suites by Marriott Paso Robles Atascadero

3 out of 5

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 676 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 202 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 72 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 33 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 17 de 1000 opiniones" "

9.2/10

Limpieza

9.2/10

Servicio y personal

8.8/10

Servicios

9.2/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Jose Nahum

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
el personal no pone mucho interes y estando pagado anticipadamente te piden tarjeta y te hacen cargo por 25 us lo cual te dicen que se regresa hasta ahorita 5 dias despues no lo regresan
Se hospedó 1 noche en marzo de 2023
Respuesta de Willie Jenkins, gerente general, el 27 mar. 2023
Jose Nahum,De acuerdo con nuestra política para todos nuestros huéspedes, requerimos un depósito para gastos imprevistos que se liberará al finalizar su estadía; sin embargo, lamentablemente no podemos controlar cuándo el banco libera la retención de los fondos en su cuenta. Dependiendo de su institución bancaria, este tiempo de espera puede variar de 3 a 20 días hábiles. Pido disculpas por cualquier inconveniente que pueda haber encontrado durante este proceso.Saludos,

8/10 Bueno

VERONICA L

Se hospedó 1 noche en enero de 2023
Respuesta de Willie J., el 13 mar. 2023
Dear Veronica L,On behalf of the entire hotel team, I want to thank you for sharing your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excelente

Silvia

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza y servicio y personal
Esta hermoso el lugar bonita vista recomendaría el lugar
Respuesta de Corinna, el 15 feb. 2023
Estimada Silvia, gracias por tomarse el tiempo para hacernos saber que disfrutó de su estadía con nosotros. Valoramos sus comentarios y esperamos tener su visita en el futuro.

10/10 Excelente

Silvia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Estaba encantador el lugar la alberca estaba calientita el agua tenían un juego afuera que me encanto
Se hospedó 1 noche en noviembre de 2022
Respuesta de Willie J., el 13 mar. 2023
Dear Silvia,Thank you for staying with us at SpringHill Suites Paso Robles! And thank you for taking the time to give us this wonderful 5-Star review. Our team works hard and takes pride in taking care of our property and guests. We are so glad you enjoyed our hotel and had a wonderful experience and look forward to having you return again soon!

6/10 Aceptable

Claudine

Viaje en grupo
Le gustó: Condiciones de la propiedad
No le gustó: Limpieza
Very bad breakfast. They use Covid as an excuse to not refresh the rooms, no coffee supplies with the coffee maker, no soap...
Se hospedó 3 noches en junio de 2022

10/10 Excelente

Carlos

Se hospedó 2 noches en julio de 2021
Respuesta de AJ, el 20 sept. 2021
Thank you for the great rating!

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
quiet hotel nice staff free parking and breakfast room very clean
Se hospedó 1 noche en septiembre de 2019
Respuesta de Joanne, el 30 sept. 2019
Thank you for taking the time to submit your review.

10/10 Excelente

Elias

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2019
Respuesta de Joanne, el 28 ago. 2019
Thank you for your review.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Buen hotel amplios cuartos
Muy buen hotel para el precio pagado, cuartos muy amplios. supuestamente habia desayuno incluido, el cual cerro antes de tiempo.
Se hospedó 1 noche en julio de 2019
Respuesta de Joanne, el 24 jul. 2019
Thank you for staying with us, I'm sorry you missed breakfast.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2018
Respuesta de JoeB, el 31 dic. 2018
Thanks for the 5* review!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Todo perfecto! Súper bien!
Se hospedó 1 noche en julio de 2018

10/10 Excelente

Elina

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice, clean, comfortable, friendly
Se hospedó 1 noche en abril de 2024

10/10 Excelente

James Andrew Waters

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place to stay. Clean, friendly staff and safe.
Se hospedó 1 noche en abril de 2024

4/10 Malo

greg or marijah

Viaje en pareja
No le gustó: Servicios
The staff was rude, and the rooms were filthy
Se hospedó 3 noches en marzo de 2024
Respuesta de AGM, el 10 abr. 2024
We are deeply concerned to hear about your experience during your recent stay with us. Please accept our sincerest apologies for the disappointing service you received from our staff and the condition of your room. This is certainly not reflective of the high standards we strive to maintain. We take all feedback seriously, and your comments have been shared with our management team for immediate investigation and necessary action. Providing exceptional service and cleanliness is paramount to us, and we will be taking steps to address these issues promptly.

10/10 Excelente

Jaime, Los Angeles

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Convenient location
Se hospedó 3 noches en diciembre de 2023
Respuesta de AGM, el 27 mar. 2024
Thank you for choosing to stay with us. We hope to have the pleasure of seeing you again!

10/10 Excelente

MELINDA, nipomo

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Super nice and clean. Everyone was super friendly. Bar and breakfast was awesome
Se hospedó 1 noche en marzo de 2024
Respuesta de AGM, el 21 mar. 2024
Thank you for choosing to stay with us! We are glad you found everyone to be super friendly and we are happy you were able to enjoy our bar and breakfast. We hope to have the pleasure of welcoming you back again!

10/10 Excelente

Eileen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Perfect!
Se hospedó 1 noche en marzo de 2024
Respuesta de AGM, el 14 mar. 2024
Thank you for choosing to stay with us, we hope to have the pleasure of welcoming you back again!

10/10 Excelente

Kathleen

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beds very comfortable.
Se hospedó 1 noche en marzo de 2024
Respuesta de AGM , el 3 mar. 2024
Thank you for choosing to stay with us and taking the time to let us know you enjoyed your stay. We hope to see you again!

6/10 Aceptable

Hyejun

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Diego, el 28 feb. 2024
Thank you!

10/10 Excelente

Jesus

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great place
Se hospedó 1 noche en enero de 2024
Respuesta de AGM, el 31 ene. 2024
Thank you for choosing to stay with us. We are delighted to see you had a great stay and we look forward to seeing you again!

10/10 Excelente

Carol

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very nice modern hotel
Clean, modern hotel. Comfortable rooms. Great value for price.
Se hospedó 1 noche en enero de 2024
Respuesta de AGM , el 25 ene. 2024
Thank you for choosing to stay with us. We are glad you found our hotel clean, modern and comfortable. Especially that you found great value for the price. We hope to have the pleasure of welcoming you back again!

10/10 Excelente

Seydi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
really good
Se hospedó 1 noche en enero de 2024
Respuesta de AGM, el 12 ene. 2024
Thank you for choosing to stay with us, we hope to have the pleasure of welcoming you back again!

10/10 Excelente

Tammy

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonderful rooms, loved having tbe restaurant and bar onsite.
Se hospedó 1 noche en enero de 2024
Respuesta de AGM, el 12 ene. 2024
Thank you for choosing to stay with us, we hope to have the pleasure of welcoming you back again!

10/10 Excelente

Mike

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de AGM, el 12 ene. 2024
Thank you for choosing to stay with us, we hope to have the pleasure of welcoming you back again!

6/10 Aceptable

Raghavan

No le gustó: Limpieza
Se hospedó 2 noches en diciembre de 2023
Respuesta de AGM, el 6 ene. 2024
Thank you for choosing to stay with us. We are happy to see you had a pleasant stay and we hope to have the chance of providing a better experience should you decide to join us again.

10/10 Excelente

Anatoliy

Le gustó: Limpieza
Se hospedó 1 noche en diciembre de 2023
Respuesta de AGM, el 6 ene. 2024
Thank you for choosing to stay with us. We are happy to see you enjoyed your stay and we hope to have the pleasure of welcoming you back again!

4/10 Malo

Shyam

Viaje familiar, Viaje familiar con niños
No le gustó: Servicios
For a terrible room, with noisy neighbors and we had to complain to the front desk, but the noisy didn’t go down all night
Se hospedó 1 noche en diciembre de 2023
Respuesta de AGM, el 30 dic. 2023
We're sincerely sorry for the disruption caused by noisy neighbors during your stay. Your comfort is our priority, and we regret that the situation persisted despite your complaint. We'll take immediate steps to address this issue to ensure a more peaceful experience for our guests in the future.

10/10 Excelente

Narciso, Monrovia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en diciembre de 2023
Respuesta de AGM , el 31 dic. 2023
Thank you for choosing to stay with us. We appreciate you taking the time to leave us a review and we hope to have the pleasure of welcoming you back again!

4/10 Malo

Sunil

Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de AGM, el 31 dic. 2023
Thank you for taking the time to leave a review. We appreciate all feedback, as it helps us improve our services. We're sorry to see that your experience didn't meet your expectations. We value your input and hope to have the opportunity to better serve you in the future.

8/10 Bueno

Ellen

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
complimentary breakfast was good; fitness center was decent - could use a few more strength training machines; no waiting for elevators; lots of available luggage caddies to transport bags from/to vehicle & room; easy check-in and check-out; easy tv streaming.
Se hospedó 2 noches en diciembre de 2023
Respuesta de AGM, el 29 dic. 2023
Thank you for taking the time to share your feedback with us! We're delighted to hear that you enjoyed our complimentary breakfast and found our fitness center and amenities convenient during your stay. Your input regarding the fitness center's equipment is valuable, and we'll certainly consider adding more strength training machines to enhance our guests' experience.We're pleased that you found the check-in and check-out process smooth, and the availability of luggage caddies made your stay more convenient. Additionally, we're glad you had an easy time with TV streaming.Your comments help us to continually improve, and we appreciate your suggestions. We hope to have the opportunity to welcome you back for another enjoyable stay. Thank you for choosing to stay with us!

10/10 Excelente

Sandip

Se hospedó 1 noche en diciembre de 2023
Respuesta de AGM, el 23 ene. 2024
Thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back again!

8/10 Bueno

Kimberly

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No ice on the first floor wasnt my favorite. We tried to go to the bar but it wasnt open yet and the bartender was a little snappy. We didnt wait for him to open after that and it made me not want to try the restaurant. I also paid for upgraded wifi. However, I was told by the front desk to retry so I did several times. Never got the better wifi service but I did get charged 5xs for the upgrade attempts.
Se hospedó 2 noches en diciembre de 2023
Respuesta de AGM, el 30 dic. 2023
We sincerely apologize for the inconveniences you faced. Your feedback is invaluable, and we're taking immediate steps to ensure a more seamless experience for our guests in the future.

10/10 Excelente

Jeong Hwa

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de AGM, el 20 dic. 2023
Thank you for choosing to stay with us. We are glad you had a great stay, and we hope to have the pleasure of welcoming you back!

10/10 Excelente

Brenda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de AGM, el 20 dic. 2023
Thank you for choosing to stay with us. We are glad you had a great stay, and we hope to have the pleasure of welcoming you back!

4/10 Malo

Julia

Viaje familiar
No le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en noviembre de 2023
Respuesta de AGM, el 16 dic. 2023
Thank you for choosing to stay with us. It is unfortunate to see you did not have an experience as good as what we had hoped but we appreciate you taking the time to let us know and give us a chance to reflect on where we can improve.

10/10 Excelente

David

Se hospedó 1 noche en diciembre de 2023
Respuesta de AGM, el 16 dic. 2023
Thank you for choosing to stay with us. We are happy to see you had a great stay and we hope to have the pleasure of welcoming you back!

6/10 Aceptable

JIN FENG

Viaje familiar
Le gustó: Condiciones de la propiedad
No le gustó: Limpieza
Se hospedó 1 noche en diciembre de 2023
Respuesta de AGM, el 31 ene. 2024
Thank you for choosing to stay with us. We appreciate you taking the time to provide us with your feedback. We will be sure to reflect on things we could have done better. We hope you continue to have safe travels!

10/10 Excelente

Nancy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
the bed was confortable and the room super clean.
Se hospedó 1 noche en diciembre de 2023
Respuesta de AGM , el 13 dic. 2023
Thank you for choosing to stay with us we are glad to see that you had a pleasant stay, and we hope to have the pleasure of welcoming you back again!

10/10 Excelente

Deanne, Osprey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great staff, lovely rooms. Lots of amenities, thank you!
Se hospedó 2 noches en diciembre de 2023
Respuesta de AGM, el 10 dic. 2023
Thank you for choosing to stay with us. We are glad to hear you enjoyed your stay and we hope to have the pleasure of welcoming you back again!

10/10 Excelente

Giao

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beautiful hotel
Beautiful room in a beautiful hotel, very clean bathroom. Comfy beds
Se hospedó 1 noche en diciembre de 2023
Respuesta de AGM, el 8 dic. 2023
Thank you for choosing to stay with us, we are delighted to hear you found our hotel to be beautiful and comfortable. We hope to have the pleasure of welcoming you back again!

10/10 Excelente

Holly

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great Place to stay
Our two night stay was great. The staff was very friendly & helpful. Everything was festive for the Holidays.
Se hospedó 2 noches en noviembre de 2023
Respuesta de AGM, el 7 dic. 2023
Thank you for choosing to stay with us. We are delighted to hear you had a great stay and found our staff friendly and helpful. We hope to have the pleasure of welcoming you back and we wish you a joyous holiday season!

8/10 Bueno

Cynthia

Se hospedó 1 noche en diciembre de 2023
Respuesta de AGM, el 25 dic. 2023
Thank you for choosing to stay with us we hope to have the pleasure of welcoming you back and providing you with an even better experience.

10/10 Excelente

Armando

Se hospedó 1 noche en noviembre de 2023
Respuesta de AGM, el 20 dic. 2023
Thank you for choosing to stay with us. We are glad you had a great stay, and we hope to have the pleasure of welcoming you back!

10/10 Excelente

Blanca

Viaje familiar con niños
Le gustó: Servicios
Great experience
Se hospedó 2 noches en noviembre de 2023
Respuesta de AGM, el 4 dic. 2023
Thank you for choosing to stay with us. We are delighted to see you had a pleasant stay. We hope to have the pleasure of welcoming you back again!

10/10 Excelente

Robert

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great one night stop to break up road trip
Se hospedó 1 noche en noviembre de 2023
Respuesta de AGM, el 4 dic. 2023
Thank you for choosing to stay with us. We are delighted to see you had a pleasant stay. We hope to have the pleasure of welcoming you back again!

10/10 Excelente

Can

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en noviembre de 2023
Respuesta de AGM, el 20 dic. 2023
Thank you for choosing to stay with us. We are glad you had a great stay, and we hope to have the pleasure of welcoming you back!

10/10 Excelente

Ian

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Convenient
Se hospedó 4 noches en noviembre de 2023
Respuesta de AGM, el 4 dic. 2023
Thank you for choosing to stay with us. We are delighted to see you had a pleasant stay. We hope to have the pleasure of welcoming you back again!

2/10 Terrible

Stephanie

No le gustó: Servicio y personal
The hotel employee who answered the phone was rude and even lied about being able to issue a refund. She said “third party reservation companies are difficult to work with and prevent the hotel from issuing refunds.” I called Expedia and they confirmed that the HOTEL denied the refund. I called Aubrey at the hotel again and she tried to deflect responsibility. Would not book at this hotel.
Se hospedó 1 noche en noviembre de 2023
Respuesta de AGM, el 3 dic. 2023
Thank you for taking the time to provide us with your feedback. It's unfortunate to hear about the misunderstanding. Prepaid hotel reservations are non-refundable, that is why they are better deals. We hope if we don't have the pleasure of welcoming you that you receive a better experience when booking elsewhere. Safe travels and happy holidays!

10/10 Excelente

Mary

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is our second day at this property and our only regret is that our trips have been short. We talked about returning for a longer stay soon
Se hospedó 1 noche en noviembre de 2023
Respuesta de AGM, el 4 dic. 2023
Thank you for choosing to stay with us. We are delighted to see you had a pleasant stay. We hope to have the pleasure of welcoming you back again!

10/10 Excelente

Jimmy

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
They are happy employees
Se hospedó 1 noche en noviembre de 2023
Respuesta de AGM, el 4 dic. 2023
Thank you for choosing to stay with us. We are delighted to see you had a pleasant stay. We hope to have the pleasure of welcoming you back again!