2/10 Terrible
Sean
Viaje en pareja
17 nov. 2025
Disappointing Stay at Castaways Resort!
I was really looking forward to my stay at Castaways Resort, but unfortunately the experience was far from what I expected. There was no daily housekeeping service, no fresh towels, no trash removal, nothing. For the price of the stay, that’s simply unacceptable. We requested towels and they were never delivered.
The room itself was also very disappointing. There was no dresser or usable storage, which made it difficult to unpack, and the balcony had no furniture, so it was basically unusable. It felt unfinished and not at all like what was advertised for a “5 star resort”. The bed didn’t even have a fitted sheet.
To make matters worse, I requested a call from the general manager twice, and never received any kind of response. The lack of communication and customer service was extremely frustrating.
The only positive was the view. The restaurant was underwhelming at best.
Overall, I left feeling extremely let down and would not recommend Castaways Resort based on this experience.
Sean
Se hospedó 4 noches en noviembre de 2025








































