4/10 Malo
Kimberly B., Castle Pines, CO
26 sep. 2025
Le gustó: Limpieza
Although we enjoyed our stay, we had several issues. The company communicated with us but we felt we were not appropriately compensated. Beware if you stay here. When we arrived, the house was almost 80 degrees on the main floor meaning it was much more in the bedrooms on the second floor. We were arriving with young children (a baby and toddler - which was noted when we booked) and the AC took until the next morning to cool off. It was unsafe for our baby to nap in the house that first afternoon and we were so hot that first night, it was pretty miserable. When you are paying for an expensive place you expect better. We also had issues with the hot water not working for 24 hours. For whatever reason, it did start working again right before we left. When I reached out about this I felt like they dismissed our concern and acted like we just didn't know how to get the hot water although I can assure you there was NO hot water and no, no one took a long shower or anything. We didn't take a hot shower the last 24 hours and did not have hot water to wash our babies bottles.
Kimberly B.
Se hospedó 3 noches en septiembre de 2025