Terraza o patio
Ver disponibilidad

Opiniones de Ocean Terrace Inn

4.5 out of 5
Ocean Terrace Inn
Wigley Avenue, Fortlands, Basseterre

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 70 de 220 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 99 de 220 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 31 de 220 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 15 de 220 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 5 de 220 opiniones" "

8.8/10

Limpieza

8.4/10

Servicio y personal

7.8/10

Servicios

8.2/10

Condiciones de la propiedad

Opiniones

10/10 Excelente

Zahira A.

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
La gente es maravillosa
Excelente y la vista del cuarto un paraiso
Se hospedó 3 noches en septiembre de 2019
Respuesta de Manager , el 20 sept. 2019
Dear Guest, Thank you for the five-star review, we are pleased to have been able to exceed your service expectations and do hope that you visit again soon. Cheers!

4/10 Malo

Cliente verificado

No le gustó: Limpieza, servicio y personal, servicios
Se hospedó 9 noches en diciembre de 2018
Respuesta de Management , el 30 ene. 2019
Dear Guest, Thank you for the rating, we are sorry we were not able to meet your expectations and would love your feedback to know where we can improve. Sincerely, Management

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en diciembre de 2018
Respuesta de Management , el 30 ene. 2019
Dear Guest, Thank you :) Sincerely, Management

10/10 Excelente

ANTONIO

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente elección
Excelente habitación! espaciosa, cama muy cómoda, buen aire acondicionado, y un amplio baño. Todo una suite. El servicio de desayuno y comida puede ser mejorado notablemente.
Se hospedó 2 noches en agosto de 2018

10/10 Excelente

Joel Colon, Vega Alta

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy buena la atención, limpieza y localización del Hotel. Regresaré!
Respuesta de Ocean Terrace Inn, el 28 may. 2016
Gracias por estar con nosotros en el Ocean Terrace Inn usted. Estamos encantados de que haya disfrutado de su estancia, el servicio y la limpieza del hotel. Esperamos su regreso en el futuro.

8/10 Bueno

grace, bs as

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
excelente vista pero cuidado con el agua
muy buena ubicación y excelentes instalaciones pero si va a tomar una ducha que sea de mañana ya que por las tardes casi no hay agua

8/10 Bueno

isabel, bueno aires

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
vista impecable
el hotel es muy agradable, esta situado cerca de la ciudad por lo que todo puede realizarse caminando,el único problema es que la ducha no es muy buena, si intentas bañarte por la noche no tendrás agua, te aconsejo hacerlo por la mañana.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel ubicado cerca de la zona céntrica
El Hotel está muy bien. La atención fue muy buena. Tiene linda vista desde las piscinas del hotel y las habitaciones son muy comodas ! Está cerca de la estación de ferry de la capital y a 10 minutos del centro caminando. El hotel ofrece un bus diario para pasar el dia en la playa. Lo recomiendo y volvería a alojarme allí !

8/10 Bueno

Robert

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en marzo de 2020

8/10 Bueno

Cliente verificado

Se hospedó 2 noches en marzo de 2020
Respuesta de Manager , el 23 mar. 2020
Thank you for the review!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2020
Respuesta de Manager, el 23 mar. 2020
Thank you for the review!

8/10 Bueno

Lisa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comfortable stay
The room was large & cleaned everyday. Staff was friendly & helped get the bags to the room. On checkin there was only 1 towel & 1 water in the room but after a phone call housekeeping quickly brought the 2nd. Tishan is an excellent front desk rep. Super friendly, thorough & helpful. My booking said free breakfast which they don't do anymore but he honored it & put a note in our reservation so it wouldn't be an issue at checkout, and it wasn't. There was a light burned out in the closet/dressing area & it was fixed without ne even mentioning it. Pool towels are exchanged daily in the room or out at the pool. The only issue with the room was the standup shower had no hot water but it didn't matter bc there was also a tub with a shower. There's great water pressure in the bathroom. The big issue is the staff in the Veranda restaurant at breakfast; they're very passive aggressive so they can be nasty one minute but super friendly the next. It's annoying bc you don't know how you'll be treated day to day or even minutes to minute during breakfast. It's weird. You don't get that from any other department in the hotel. We'r didn't like the menu at fisherman's wharf restaurant so we didn't try it. Serendipity restaurant next door is very good. Nice staff & delicious food. Hotel parking is on the street but there's always somewhere to park. The gym seems to be the local gym. It appeared to have nice equipment but it's always full of locals. Checkout was fast, friendly & efficient.
Se hospedó 4 noches en marzo de 2020
Respuesta de Manager , el 11 mar. 2020
Dear Guest, Thank you for your review and for pointing out how excellent our front desk staff, Teshan is. We do sincerely apologize for the attitude of the restaurant staff as you mentioned. Our motto is, 'exceeding the expectations of our guests' and we do not tolerate our staff treating guests poorly. We appreciate your honest feedback and can assure you that this will be corrected. We do hope that you will visit us again soon.

8/10 Bueno

Stephen

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2020
Respuesta de Manager , el 11 mar. 2020
Thank you for the rating.

8/10 Bueno

Stephen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice boutique hotel! Apparently it caters to business people who are off to meetings during the day cause we had the amazing pool all to ourselves both days. They also do not play any music by the pool which we find desirable, so definitely not for partiers. No beach or even a beach nearby so pool only. Pool bar is not always open so be prepared to make cocktails or cold drinks in your room. Beautiful views of the harbor and cruise ships. One perfectly adequate breakfast lunch restaurant on site and for dinner there's another restaurant down by the bay, Fisherman's Wharf, which is also part of the hotel. Very good and you get a true Caribbean feel and flavor while dining or enjoying a cocktail. Serindipity is another restaurant just a block away that was highly recommended but we didn't get the chance to try. Hotel is close to downtown Basseterre so not the best part of the island and again not a beach hotel but very quiet and possibly a good home base for catching snorkeling or scuba trips as harbor is close by. Room was nice and beds comfy. Small fitness center also on site. If you're looking to stay put and don't wish to socialize much but rather rest up, read, sun and lounge by the pool and don't wish to venture far for meals OTI just might fit the bill.
Se hospedó 2 noches en febrero de 2020
Respuesta de Manager , el 11 mar. 2020
Dear Guest, Thank you for the review, we will definitely look into having longer hours at the pool bar as opposed to the daily 10:00am-6:00pm. Unfortunately, we are not located next to a beach but we do have a daily complimentary beach shuttle :) Thank you once again for choosing Ocean Terrace Inn to relax and unwind. We do hope you visit again soon!

8/10 Bueno

Howard

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Only issue is restaurant not open night of stay.
Se hospedó 1 noche en marzo de 2020
Respuesta de Manager , el 4 mar. 2020
Dear Guest, Thank you for the feedback, our restaurant is open nightly until 10:00 pm, we are sincerely sorry for any inconvenience caused.

8/10 Bueno

Scott, Spokane

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great views, large rooms, but lots of steps to room
Se hospedó 1 noche en febrero de 2020
Respuesta de Manager, el 24 feb. 2020
Dear Guest, Thank you for the review, we appreciate your feedback :) Cheers

10/10 Excelente

Doug, Vancouver, B.C.

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The OTI is in a lovely location with great views. The staff are welcoming and helpful. We would stay there again.
Se hospedó 1 noche en febrero de 2020
Respuesta de Manager , el 20 feb. 2020
Dear Guest, Thank you for staying with us, we hope to see you again soon :)

6/10 Aceptable

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Liked - clean, proximity to Serendipity which was amazing. Disliked - too remote from shopping and most dining. Nearby homes protected by razor wire and barbed wire. Shuttle only for the airport and beach.
Se hospedó 3 noches en febrero de 2020
Respuesta de Manager , el 20 feb. 2020
Dear Guest, Thank you for staying with us, the shopping centers and food court area are a two minute drive away from our property which is what most of our guests love. We would love to have you again to show you a great time.

10/10 Excelente

Nancy, Central NJ

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was a beautiful place almost like Shangi-La! Since I was stranded on St Kitts (Mom was put in hospital from a cruise ship) the staff and Teshan Liburd especially, did everything to make me feel safe and at home. Teshan went out of his way for me and turned a horrible experience into a lovely picture postcard memory. If you are just visiting for the day from a cruise ship, they will let you use the property's facility for a mere $5-$10 per person and the cab ride from the ship will only cost about $15-$20. I highly recommend this hotel!!!!
Se hospedó 5 noches en enero de 2020
Respuesta de Manager, el 12 feb. 2020
Dear Guest, Thank you for your review, we do hope you stay with us again soon :) I will be sure to pass on your review to Teshan and the team. We are always happy to assist. :)

10/10 Excelente

Frank

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
We stayed two nights at Ocean Terrace and enjoyed it very much. Had dinner the first night at Fisherman’s wharf which has good seafood. Our room was clean and had great view with a balcony. The grounds are beautiful and well maintained, however being built into a hillside there are lots of steps. Short walk into downtown makes it convenient to shopping and ferry to Nevis and close to airport. No beach...it says they offer a shuttle but we didn’t try that. Food and drinks were good and a good value. Exceeded expectations
Se hospedó 2 noches en febrero de 2020
Respuesta de Manager , el 12 feb. 2020
Dear Guest, Thank you for your review, we do hope you stay with us again soon :)

8/10 Bueno

SCOTT

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very accomadating
Se hospedó 2 noches en febrero de 2020
Respuesta de Manager, el 6 feb. 2020
Dear Guest, Thank you for your review, we do hope to see you again soon :)

10/10 Excelente

Cathy

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wonderful Place of Relaxation and Beauty!
I was with 2 friends staying for 1 night before and 1 night after a Women's Prayer Conference in Nevis. We were very happy here. Delightful location, beautiful views of the harbor and the cruise ships, great restaurant (The Verandah) and very kind people working here. We also enjoyed going to Palms Court (right around the corner) and enjoying a couple very good lunches there amidst the beautiful gardens.
Se hospedó 1 noche en enero de 2020
Respuesta de Manager, el 6 feb. 2020
Dear Guest, Thank you for your review, we do hope to see you again soon :)

8/10 Bueno

LaMont, New Jersey

Viaje de negocios
Le gustó: Limpieza y servicio y personal
I loved this property. Close proximity to town and I believed they had free shuttle service to the closest beach. My only concern was that the property wasn’t handicapped accessible.
Se hospedó 3 noches en enero de 2020
Respuesta de Manager, el 3 feb. 2020
Dear Guest, Thank you for your review, we do hope that we can better assist in the future.

4/10 Malo

Leena

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en enero de 2020
Respuesta de Manager, el 3 feb. 2020
Dear Guest, Thank you for your rating, we do hope that we can better assist in the future.

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en enero de 2020
Respuesta de Manager, el 31 ene. 2020
Dear Guest, Thank you for the feedback we hope to see you again soon :) Cheers!

10/10 Excelente

April, Denver, Colorado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is an amazing hotel. The staff have excellent customer service and are very concerned about your comfort. The room was very nice and way better than I expected. I will Definitely stay there again
Se hospedó 3 noches en enero de 2020
Respuesta de Manager, el 31 ene. 2020
Dear Guest, Thank you for the feedback we hope to see you again soon :) Cheers!

8/10 Bueno

Jette Aagaard

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
good hotel 10 min. from town centre
The hotel is well situated within walking distance of Basseterre town centre (10 mins). The ocean facing rooms are facing the harbor and the big cruise ships. The hotel itself, as often is the case, is a little in need of repair here and there. The swimming pool is extremely charming. All in all the hotel is good value for money.
Se hospedó 4 noches en enero de 2020
Respuesta de Manager, el 23 ene. 2020
Dear Guest, Thank you for your feedback, we are happy you enjoyed your stay. :) Cheers

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en enero de 2020
Respuesta de Manager, el 22 ene. 2020
Dear Guest, Thank you for your feedback we are happy you enjoyed you stay with us!

10/10 Excelente

Tweety

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The grounds and pool were beautiful and well kept.
Se hospedó 2 noches en enero de 2020
Respuesta de Manager , el 22 ene. 2020
Dear Guest, Thank you for your feedback we are happy you enjoyed you stay with us!

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en enero de 2020
Respuesta de Manager , el 22 ene. 2020
Dear Guest, Thank you for your feedback we are happy you enjoyed you stay with us!

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The views are amazing. The staff , the cleanliness of the room and facility was maintained daily. The food was delicious. I complained about the shampoo and hand soap dispensers not working but my complaint was never addressed. There were many steps to climb and after eight days, it became a challenge. However this was a great vacation and we enjoyed OTI and St.kitts.
Se hospedó 8 noches en diciembre de 2019
Respuesta de Manager , el 22 ene. 2020
Dear Guest, Thank you for your feedback we are happy you enjoyed your stay with us! Please accept our apology for your request not being fulfilled as this is not our standard. We do hope to see you again soon.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very friendly and helpful staff. Visit was very pleasant
Se hospedó 8 noches en diciembre de 2019
Respuesta de Ocean Terrace , el 7 ene. 2020
Dear Guest, Thank you for the review and the suggestion which helps us to continuously improve our service delivery. We do hope to see you again soon. Sincerely, Management

10/10 Excelente

Carlos, NY

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was amazing. The staff was very professional and informative. I'll definitely be staying there again
Se hospedó 1 noche en diciembre de 2019
Respuesta de Ocean Terrace, el 7 ene. 2020
Dear Guest, Thank you for the review and the suggestion which helps us to continuously improve our service delivery. We do hope to see you again soon. Sincerely, Management

8/10 Bueno

Cliente verificado

Se hospedó 3 noches en diciembre de 2019
Respuesta de Ocean Terrace, el 7 ene. 2020
Dear Guest, Thank you for the review and the suggestion which helps us to continuously improve our service delivery. We do hope to see you again soon. Sincerely, Management

8/10 Bueno

Paul, DC

Viaje familiar
Le gustó: Limpieza y servicio y personal
Great location and very friendly staff. Room is large and very clean, beds are comfortable. The property is modest.
Se hospedó 5 noches en diciembre de 2019
Respuesta de Ocean Terrace, el 7 ene. 2020
Dear Guest, Thank you for the review and the suggestion which helps us to continuously improve our service delivery. We do hope to see you again soon. Sincerely, Management

6/10 Aceptable

Christopher

Viaje de negocios
No le gustó: Limpieza
The sheets and pillows in the room smelt musty ( and almost like urine !!). Very difficult to sleep. Although the room was cleaned and changed, the problem was the same 2nd night !!!
Se hospedó 2 noches en noviembre de 2019
Respuesta de Manager , el 3 dic. 2019
Dear Guest, Thank you for your feedback, we do apologize for your experience as this is not our standard. Although this is an isolated concern we will do a full investigation to ensure the concerns your shared are rectified immediately. Thank you so much for staying with us and we do hope you return in the future. Best wishes and season's greeting! -Management

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
vorweg will ich mal sagen, dass das Hotel nicht für gehbehinderte Personen geeignet ist - Stufen über Stufen. Das Hotel sauber, das Personal freundlich, und die Lage sehr gut. Man kann zur Public Fähre und "downtown" in ca 7min zu Fuss gehen. Es ist wohl eines der besten Hotels in Basseterre. Speisemöglichkeiten sehr begrenzt und extrem überteuert. Ich würde mich wieder dort einquartieren (obwohl ich sicher nicht mehr nach Basseterre kommen werde) und kann es in diesem Sinne nur empfehlen.
Se hospedó 4 noches en noviembre de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en noviembre de 2019
Respuesta de Management , el 13 nov. 2019
Dear Guest, We are happy you enjoyed! Best Wishes

4/10 Malo

Cliente verificado

Viaje en pareja
No le gustó: Limpieza y servicio y personal
Spacious room. Close to downtown. Did not get the room we had reserved. Verandah restaurant staff not very friendly and food was not great!
Se hospedó 3 noches en noviembre de 2019
Respuesta de Management , el 13 nov. 2019
Dear Guest, We sincerely apologize that we were not able to exceed your expectations during your stay with us. We pride ourselves in ensuring our guests feel valued in every aspect and continue to invest in the training of our staff at all levels and areas. We do hope that you visit again so we can turn your experience around. Best wishes,

10/10 Excelente

debbie

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2019

10/10 Excelente

SueC, NH

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
OTI was welcoming, unique, everything I could have wanted and more!!
Se hospedó 1 noche en octubre de 2019
Respuesta de Manager , el 20 oct. 2019
Dear Guest, Thank you for the five-star review, we are pleased to have been able to exceed your service expectations and do hope that you visit again soon. Cheers!

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en octubre de 2019
Respuesta de Manager , el 11 oct. 2019
Dear Guest, Thank you for the five-star review, we are pleased to have been able to exceed your service expectations and do hope that you visit again soon. Cheers!

10/10 Excelente

Laurence

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en octubre de 2019
Respuesta de Manager , el 11 oct. 2019
Dear Guest, Thank you for the five-star review, we are pleased to have been able to exceed your service expectations and do hope that you visit again soon. Cheers!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza y servicio y personal
Se hospedó 3 noches en octubre de 2019
Respuesta de Manager , el 11 oct. 2019
Dear Guest, Thank you for the five-star review, we are pleased to have been able to exceed your service expectations and do hope that you visit again soon. Cheers!

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel is close to airport and to city. Staff is helpful.
Se hospedó 2 noches en octubre de 2019
Respuesta de Manager , el 4 oct. 2019
Dear Guest, Thank you for the four-star review, we are pleased to have been able to exceed your service expectations and do hope that you visit again soon. Cheers!

6/10 Aceptable

Cliente verificado

Se hospedó 2 noches en septiembre de 2019
Respuesta de Manager , el 27 sept. 2019
Dear Guest, Thank you for the great review, we are pleased to have been able to exceed your service expectations and do hope that you visit again soon Cheers!

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2019
Respuesta de Manager , el 19 sept. 2019
Dear Guest, Thank you for the five-star review, we are pleased to have been able to exceed your service expectations and do hope that you visit again soon. Cheers!

8/10 Bueno

Raffoul

Viaje de negocios
Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
The room very nice view and comfort but the main problem is no water pressure in bath room and no hot water Im not happy with no good shower .... I did request to be fix but nothing been done I will not stay there again
Se hospedó 2 noches en septiembre de 2019
Respuesta de Manager , el 19 sept. 2019
Dear Guest, We apologize that we were not able to meet your service expectations and do encourage you to return to see the improvements made. We have shared your review with our staff to ensure that our customer service standards are met at all times. Once again, we sincerely apologize and do hope that you give our hotel another chance to exceed your expectations. Sincerely, Management

10/10 Excelente

Cliente verificado

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very friendly staff. The breakfast menu could’ve been alittle more variety
Se hospedó 6 noches en agosto de 2019
Respuesta de Manager, el 30 ago. 2019
Dear Guest, Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently and work on our breakfast menu, please do come again. Cheers!