We arrived at this rental in the late afternoon, Once we got into the cottage, we were met with sheets and towels laying on the floor, unmade beds, dirty bathrooms (including a swimsuit hanging on the shower. The dinning room table was dirty, The floor was dirty. There was food in the fridge. There was a live cricket on the sofa. It smelled musty. Outside, the area between the lake and the house looks like it hadn't been cut or trimmed; There was structural damage to the side of the house. I sent an immediate email to Mark on the VRBO sites and never heard from him. Seeing as we drove our classic cars, a neighbor was out looking at them and he gave us the phone number of a person that I assume was the owner. She was appalled and said she would see what was going on. She did call back to say the cleaning staff was not answering their phone. I still hadn't heard from Mark yet. I told Lisa that we had seen enough and wanted a total refund. She did call back to say the cleaner was on her way over to do their job, but we had already booked rooms in Battle Creek. Should there be any disputes to the conditions, I will be happy to share pictures. If there was a zero rating, I would have given it.