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Opiniones de Bayou Inn & Suites

2.5 out of 5
Bayou Inn & Suites
13155 Wintzell Ave, Bayou La Batre, AL

Opiniones

6.0
Puntuación de 10, es decir, Excelente. Basada en 8 de 38 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 7 de 38 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 6 de 38 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 8 de 38 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 9 de 38 opiniones" "

6.0/10

Limpieza

7.4/10

Servicio y personal

6.0/10

Servicios

5.6/10

Condiciones de la propiedad

6.4/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Kylie, Shreveport

Viaje de negocios
No le gustó: Limpieza, servicios, condiciones de la propiedad
Get What You Pay For
Se hospedó 2 noches en abril de 2024
Respuesta de Manager, el 15 may. 2024
Hello Kylie, We appreciate your feedback and are sorry to hear that your experience did not meet your expectations. We take all guest comments seriously and will share this with our team for future improvements. Thank you for sharing your thoughts with us.

8/10 Bueno

Derli

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 23 abr. 2024
Hello Derli, We appreciate you choosing our hotel for your stay! Should you have any feedback to share, please don't hesitate to reach out to us. We hope to welcome you back soon for an even better experience!

6/10 Aceptable

Stephanie

Viaje en pareja
No le gustó: Limpieza y servicios
The staff was friendly. The coffeepot in the room was not cleaned out from other people who stayed there. The shower was ok. No breakfast.
Se hospedó 2 noches en abril de 2024
Respuesta de Manager, el 9 abr. 2024
Hello Stephanie, Thank you for sharing your feedback with us. We appreciate your kind words about our friendly staff. We will address the concerns you raised regarding the cleanliness of the coffeepot to ensure a better experience for future guests. Our team will also use your comments regarding breakfast to improve our services.

4/10 Malo

Michael

Viaje con mascota, Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Out of the way, I can get a better breakfast from the homeless. I would not call what they served breakfast a snack maybe.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 4 abr. 2024
Hello Michael, We appreciate your feedback and will share your comments with our team for review. Should you have any further concerns, please feel free to reach out to our management team directly. Thank you for choosing to stay with us.

4/10 Malo

Georgann

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
When we arrived a paper note on the door indicated there would be NO refunds Period. Motel is older and in need of repairs. Once inside the room was large enough but not very clean. It did appear that the owners were attempting to make improvements but over all not a place I'd stay again
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 19 mar. 2024
Hello Georgann, We appreciate your feedback and regret to hear that your experience did not meet your expectations. Our team is consistently working on enhancing our facilities and services for future guests. Your comments will be shared with the management for further consideration.

10/10 Excelente

Deb

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Overall a really nice location. Clean, the beds are really soft and was able to get good nights sleep before heading 18 hours home. We will be back!
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 2 mar. 2024
Hello Deb,We are thrilled to hear that you had a comfortable stay with us and enjoyed our convenient location. It's wonderful to know that you had a restful night's sleep on our cozy beds. We look forward to welcoming you back again in the future!

8/10 Bueno

Andrew

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good value clean comfortable. Good deal in this area.
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 28 feb. 2024
Hello Andrew, We're delighted to hear that you found our hotel to be a good value with clean and comfortable accommodations during your stay. Ensuring our guests have a pleasant experience is our top priority, and we appreciate your positive feedback. If you have any more comments or suggestions, feel free to reach out to our management team directly. We hope to welcome you back in the future.

2/10 Terrible

Denise

Viaje de negocios
No le gustó: Limpieza y condiciones de la propiedad
Really rough and in disrepair. Saw the property in person and decided not to stay even though could not get a refund. Drove 45 minutes and got a different place.
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 19 feb. 2024
Hello Denise, We're disappointed to hear about your experience and appreciate you bringing this to our attention. Please feel free to reach out to management directly to further discuss your concerns. Thank you for considering our hotel, and we hope you had a pleasant stay elsewhere.

2/10 Terrible

Denise

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Was not expecting anything fancy but I am truly shocked that this building has not been condemned. The shower spigots are coming out of the walls, the towels are stained, everything inside is rusted. I booked the wrong night while standing at the front desk and the staff refused to change the date of my reservation. Expedia tried to call and they refused to answer the phone. These are not nice people and the place is a dump.
Respuesta de Manager, el 6 feb. 2024
Hello Denise, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We take customer satisfaction seriously, and we assure you that we will address your concerns with our team to ensure a better experience for future guests. We appreciate your feedback and hope you will consider giving us another chance to provide you with a more enjoyable stay.

2/10 Terrible

maria

Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 8 ene. 2024
Hello maria, We're sorry to hear that your stay didn't meet your expectations. We encourage you to reach out to us directly so we can address any specific concerns you may have. We value all guest feedback and would appreciate the opportunity to improve your experience.

6/10 Aceptable

Thomas

Viaje con mascota, Viaje familiar
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 2 ene. 2024
Hello Thomas, We're sorry to hear that your experience at our hotel did not meet your expectations. We would appreciate it if you could kindly reach out to us with any specific feedback so that we can address the issues you encountered. We value the opinion of our guests and strive to continuously improve our services. Thank you for choosing our hotel and we hope to have the opportunity to provide you with a better stay in the future.

10/10 Excelente

Dessiree

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very kind and helpful. Quiet
Se hospedó 3 noches en noviembre de 2023
Respuesta de Manager, el 9 dic. 2023
Hello Dessiree,Thank you for sharing your feedback with us. We're pleased to hear that our staff provided a kind and helpful service during your stay. We understand the importance of a quiet environment and we appreciate your recognition. We hope to welcome you back in the future for another enjoyable experience.

10/10 Excelente

Desi

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very quiet and peaceful
Se hospedó 4 noches en noviembre de 2023
Respuesta de Manager, el 29 nov. 2023
Hello Desi,We're glad to hear that you found our hotel to be quiet and peaceful during your stay. Creating a tranquil environment for our guests is one of our top priorities. Thank you for choosing to stay with us and we hope to have the opportunity to welcome you back in the future.

4/10 Malo

Freda

Viaje en grupo
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Literally chunky filth stuck to the floor. Everything in the room was unclean. The beds were super comfy though. And I was so tired I just didn’t look to see if they were clean or not. There were no other options in the area. And it was cheap.
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Desi

Quiet and comfortable
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 12 nov. 2023
Hello Desi,We are delighted to hear that you found our hotel to be quiet and comfortable. Thank you for taking the time to share your positive experience with us. We strive to provide a serene environment for our guests and are glad to see that we met your expectations. Should you have any further feedback or if there is anything else we can assist you with, please don't hesitate to reach out.

10/10 Excelente

Hermann

Le gustó: Limpieza y servicio y personal
Sehr zuvorkommender, freundlicher und hilfsbereiter Service am Front Desk.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 4 oct. 2023
Hello Hermann,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our service and also our front desk. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

4/10 Malo

Darian

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en julio de 2023
Respuesta de Manager, el 3 ago. 2023
Hello Darian, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excelente

Shawn

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We stayed for two nights. Beds were very comfortable. Room was clean. The staff was very nice and provided everything we needed. Owners are revamping hotel. Will be excited to see the end results.
Se hospedó 2 noches en julio de 2023
Respuesta de Manager, el 1 ago. 2023
Hello Shawn,On behalf of our entire staff, we thank you for your business and for your comments regarding our staff and your insights regarding our room. We hope to see you again to provide you with an exceptional level of service and hospitality.

8/10 Bueno

Lane

Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 23 jul. 2023
Hello Lane,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excelente

Vicente

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2023
Respuesta de Manager, el 16 may. 2023
Hello Vicente,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 Terrible

Monique

Viaje en grupo
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
The front desk lady was very friendly but the hotel itself is in poor condition.
Se hospedó 2 noches en abril de 2023
Respuesta de Guest Relation Management, el 23 abr. 2023
Hi Monique,Thank you for your valuable feedback. We are pleased to hear that our front desk staff was able to provide you with friendly and welcoming service. However, we regret that you found the condition of the hotel to be poor. We take these comments seriously, and we will work with our maintenance team to address any areas of concern and improve the overall condition of the hotel. We appreciate your patronage and hope to have the opportunity to provide you with a more enjoyable stay in the future.

4/10 Malo

David

Viaje familiar
No le gustó: Limpieza y servicio y personal
There was no continental breakfast, although that was advertised. The floors were greasy, as though they hadn’t been mopped for several days (linoleum). The pillows on the bed had sofa pillow covers with fleece backing - not-bed pillow cases. They are obviously not washed between uses. Stay away
Se hospedó 1 noche en febrero de 2023
Respuesta de Manager, el 28 feb. 2023
Hello David,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our bed and also our breakfast. We hope to see you again to provide you with an exceptional level of service and hospitality.

10/10 Excelente

Runecia

Le gustó: Servicio y personal y servicios
Se hospedó 1 noche en febrero de 2023
Respuesta de Guest Relations Specialist, el 13 mar. 2023
On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!

2/10 Terrible

Brian

Viaje de negocios
No le gustó: Condiciones de la propiedad
I didn’t stay there. The pictures that are on the website are misleading, it doesn’t look great at all in person
Se hospedó 1 noche en febrero de 2023
Respuesta de Guest Relations Specialist , el 10 feb. 2023
I sincerely apologize for your bad experience; this is not the kind of impression we want to leave on our valued visitors. I want you to know that we take all guest comments very seriously and work to resolve any problems you have brought to our attention. Our success depends on our guests' happiness, and your input will help us make the necessary changes.I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services. I hope you will stay with us again so that we can give you a better experience and change your mind about our hotel and services.

2/10 Terrible

Toby

Viaje de negocios
No le gustó: Servicios y condiciones de la propiedad
Bayou la batre not so suite. No hot water. No safety latch on the door,it had been broken off. No seal on the door,smoke from neighbor rolled right in. I had 2 nights booked...only stayed 1. Not good
Se hospedó 2 noches en febrero de 2023
Respuesta de Guest Relations Specialist, el 8 feb. 2023
Thank you for sharing your experience, and please accept my sincere apologies for any inconveniences you encountered during your stay. We are disappointed that we were unable to meet your full expectations, and we are determined to work even harder to ensure that each guest has a positive experience. Our success depends on our guests' happiness, and your input will help us make the necessary changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

2/10 Terrible

Elecia

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicio y personal y servicios
Manager entered my room unannounced.. says he didn’t realize the room was occupied but he was lying
Se hospedó 1 noche en noviembre de 2022
Respuesta de Guest Relations Specialist, el 28 nov. 2022
Guest comfort and satisfaction are of the utmost importance to us, and our hotel is dedicated to providing comfortable, clean, and friendly accommodations. Please accept my apologies for any inconvenience these issues you mentioned may have caused. This review provides us with an overview of your experience and enables us to improve.

8/10 Bueno

Peggy D

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
They had new owners and was remodeling the rooms, the rooms was very cute and I loved the furnishings in the room and I really liked the wood floors. I wish they would have had an Iron and Ironing board in the rooms and a hair dryer I had to run to town and pick up one because I was there for two nights. But overall I had a great stay & Everything was very neat and clean.
Se hospedó 2 noches en julio de 2022
Respuesta de Guest Relations Specialist, el 2 ago. 2022
We are very grateful that you chose us to host your stay, and we are happy to hear that you enjoyed yourself. We can't wait to see you again the next time you visit the area.

6/10 Aceptable

Karin

Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2022
Respuesta de Guest Relations Specialist, el 1 ago. 2022
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are so disappointed to learn that we fell short of your expectations during your most recent stay with us. We can only imagine how frustrating it was for you and we sincerely apologize for any inconvenience.

4/10 Malo

Lendy

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Receptionist made it worth while
There is no pool. The “update” was not really updated. The only good part of the stay was the lady at the front desk was amazing, but everything else was terrible.
Se hospedó 1 noche en julio de 2022
Respuesta de Manager, el 27 jul. 2022
Hello Lendy, We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. Your voice is very important to us and we are continuously striving to improve upon the guest experience. We hope you'll return someday to see how we're improving.

8/10 Bueno

KEVIN D

Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
Rooms themselves aren't bad, but outside is horrible. No amenities whatsoever, but for the cost you could do way worse.
Se hospedó 5 noches en julio de 2022
Respuesta de Guest Relations Specialist, el 18 jul. 2022
We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay!

8/10 Bueno

Kevin

Le gustó: Limpieza y servicio y personal
The property is undergoing a renovation. When finished it will be a good value for the price.
Se hospedó 3 noches en julio de 2022
Respuesta de Manager, el 14 jul. 2022
Hello Kevin, To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our price and comments about our property. We hope you will return so that we can provide you an even superior experience.