Desayuno para llevar incluido todos los días

Opiniones de Howard Johnson by Wyndham Beaufort/Parris Island

2 out of 5
Howard Johnson by Wyndham Beaufort/Parris Island
3651 Trask Parkway, Beaufort, SC

Opiniones

6.2
Puntuación de 10, es decir, Excelente. Basada en 123 de 662 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 150 de 662 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 151 de 662 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 94 de 662 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 144 de 662 opiniones" "

6.4/10

Limpieza

6.6/10

Servicio y personal

5.6/10

Servicios

5.8/10

Condiciones de la propiedad

5.4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Felix

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Espacio para mejorar
El cuarto y camas de show muy agradable dormir , limpieza tiene 10 en cambio el microondas no funciona bien por otra parte se me quedo un abrigo y he llamado y no contestan
Se hospedó 4 noches en septiembre de 2023
Respuesta de M, el 6 oct. 2023
Dear Felix,Your feedback is very valuable to us, and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

6/10 Aceptable

Liza

Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Deben de tener mas personal para limpieza y terner mas alimentos en el desayuno
Se hospedó 2 noches en junio de 2023
Respuesta de M, el 15 jun. 2023
Dear Liza,Thank you for your feedback, we really appreciate it. We are pleased to see your modest ratings and are glad your recent stay with us was satisfactory. In our quest to aim for excellence in hospitality standards, we are taking constant steps to upgrade our property and enhance our hotel room amenities. We regret the inconvenience you faced, and we will see to it that all necessary changes are implemented at the earliest. Having said that, we hope you will give us the opportunity to host you even better in your future stays. Thank you for your business, and we look forward to seeing you soon.Sincerely,Management Team

8/10 Bueno

Nicole

Se hospedó 2 noches en enero de 2023
Respuesta de M, el 9 nov. 2023
Dear Nicole,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Bueno

Luzamaly

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios
La Habitación está súper bien , las facilidades tienen que pintarlas y ponerlas en mejor condición al igual que el pasillo de las habitaciones , las habitaciones estaban bien .
Se hospedó 2 noches en abril de 2022
Respuesta de M, el 6 may. 2022
Dear Luzamaly, We appreciate you taking the time to share your review with us. Our entire staff, thank you for your modest rating. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. On that note, we hope you will choose to stay with us again in the future, so we can serve you even better. Sincerely, Management Team

6/10 Aceptable

Cliente verificado

Viaje familiar
No me gustó nada. Thank You
Se hospedó 3 noches en agosto de 2021
Respuesta de M, el 19 ago. 2021
Dear Guest, We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff at Howard Johnson by Wyndham Beaufort/Parris Island, please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better. Sincerely, Management Team

10/10 Excelente

alexsandra

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2019
Respuesta de Katlyn, el 6 ene. 2020
Dear Alexsandra, Thank you for taking the time out of your schedule to rate our hotel. We value all guest comments, and will be sure to use them to improve our guest experience. Thank you again for the feedback, and we hope to be able to serve you in the future. Best Regards, Management Team

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios
Se hospedó 1 noche en noviembre de 2019
Respuesta de Katlyn, el 18 nov. 2019
Dear Guest, Thank you for taking the time out of your schedule to rate our hotel. We value all guest comments, and will be sure to use them to improve our guest experience. Thank you again for the feedback, and we hope to be able to serve you in the future. Best Regards, Management Team

4/10 Malo

Lauren

No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de M, el 26 abr. 2024
Dear Lauren,Thank you for your review. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we sincerely apologize for not exceeding your expectations. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team

2/10 Terrible

David

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Terrible check in experience. No person to check in but a kiosk. Property is unkept. I paid through Expedia and decided not to stay because of the condition of property. Howard Johnson employee called me at 10:30 telling me that I would have to pay a fee for not showing up even though I never cancelled reservation. Do not go to this hotel.
Se hospedó 1 noche en abril de 2024
Respuesta de M, el 26 abr. 2024
Dear David,We are very sorry for the lack of assistance at check-in during your stay. We guarantee that this service is not typical of our hotel and will ensure that your concerns are discussed with the property management. Please contact us directly, our team will seek to provide an appropriate explanation or resolution for this.Sincerely,Management Team

2/10 Terrible

Becky

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Our rooms were disgusting We were only on the property a short time and wanted to leave .They refused to refund the three nights we booked. We were offered two different rooms they were slightly better We also originally booked two king rooms and they insisted we didn’t want them they were having “issues” The breakfast was a joke The pictures shown on the sight are nothing like the actual property
Se hospedó 3 noches en abril de 2024
Respuesta de M, el 19 abr. 2024
Dear Becky,We are disappointed that our rooms, furniture, or facilities did not work well for you. We shall investigate the concerns you have mentioned and ensure that our property is adequately upgraded in terms of furnishings and maintenance. On that note, we request you give us another chance to rectify our errors and earn your trust!Sincerely,Management Team

10/10 Excelente

Jeffrey

Viaje en grupo
It was ok for the price.
Se hospedó 1 noche en abril de 2024
Respuesta de M, el 19 abr. 2024
Dear Jeffrey,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope you choose us again. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team

4/10 Malo

Dean

Viaje en pareja, Viaje con mascota
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Constantly smelled marijuana smoke anytime outside of the room. There was trash everywhere outside. Room had a slight urine smell. Mold on corners of shower curtain. On a good note, the beds were comfortable and clean.
Se hospedó 2 noches en abril de 2024
Respuesta de M, el 19 abr. 2024
Dear Dean,We are sorry that you had a substandard experience at our hotel. Please accept our sincere apologies. Please be assured that we do not promote and are strictly against any use of any illegal substance at our property, but keeping your feedback in mind, we will investigate every bit of your concern diligently and act on them to ensure no other guest experiences what you did. Thank you for bringing this to our attention. We wish to see you soon for a better stay.Sincerely,Management Team

6/10 Aceptable

Martin Laurence

Viaje de negocios, Viaje en pareja
No le gustó: Servicio y personal
I really wanted to like this place. The great moss-covered trees in the front and the marsh out in back, this place had an ambience the new motels across the street don't have. But from the robot check in service to the tired decor, what could have been a great stay wasn't. The goal should be an extraordinary stay at a reasonable price.
Se hospedó 1 noche en abril de 2024
Respuesta de M, el 12 abr. 2024
Dear Martin,Thank you for sharing your feedback with us. We appreciate hearing the positive aspects of your stay and areas where we can improve. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. We request you to trust us and our timing, allowing us to drive our efforts in a more positive direction for it to meet the best results. We will investigate the issues and make the necessary corrections. We hope you will give us another chance to make it up to you. Thank you for your business, see you soon!Sincerely,Management Team

10/10 Excelente

Emily

Le gustó: Limpieza y servicio y personal
Always love staying here
Se hospedó 1 noche en abril de 2024
Respuesta de M, el 5 abr. 2024
Dear Emily,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience further in the future and we are looking forward to your next visit. See you soon!Best regards,Management Team

6/10 Aceptable

Alicia

Le gustó: Condiciones de la propiedad
Respuesta de M, el 8 mar. 2024
Dear Alicia,Your feedback is very valuable to us and we appreciate your modest ratings for our hospitality standards. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please feel free to provide more details so that we can address the issues you experienced promptly. Thank you for your business and we look forward to seeing you soon.Best regards,Management Team

8/10 Bueno

JEANNATE

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My family and I stayed for over 40 days. The breakfast was great, fresh pancakes and ceral for the kids. The staff was helpful, although most transactions are handled through a kiosk. Overall it was good for the price and would stay again.
Se hospedó 3 noches en febrero de 2024
Respuesta de M, el 29 feb. 2024
Dear Jeannate,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best regards,Management Team

6/10 Aceptable

Melissa

Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
The hotel is in need of upgrades. Grounds were poorly kept. Beautiful view of the marshlands. Quiet. Very basic but clean. Places to eat nearby.
Se hospedó 1 noche en enero de 2024
Respuesta de M, el 1 feb. 2024
Dear Melissa,We appreciate you taking the time to share your review with us. Our entire staff, thank you for your modest rating. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. On that note, we hope you will choose to stay with us again in the future, so we can serve you even better. Sincerely,Management Team

4/10 Malo

Frankie

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de M, el 1 feb. 2024
Dear Frankie,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

2/10 Terrible

Michelle

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de M, el 25 ene. 2024
Dear Michelle,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

2/10 Terrible

Erik

No le gustó: Limpieza y servicio y personal
No person to talk to at the property to fix any issues.
Respuesta de M, el 1 feb. 2024
Dear Erik,We apologize for the inconvenience you experienced during your stay. Our team is committed to enhancing guest experiences, and we regret that we fell short in addressing your concerns promptly. Rest assured, we're addressing this issue to ensure a smoother process for future guests. We appreciate your feedback and hope to have the opportunity to welcome you back for an improved stay.Sincerely,Management Team

4/10 Malo

Tonya

Viaje familiar
No le gustó: Servicios
Lots of noise at night , hallways look dirty . Hair is shower
Se hospedó 1 noche en enero de 2024
Respuesta de M, el 17 ene. 2024
Dear Tonya,Thank you for taking the time to share your review with us. We are beyond disheartened to know that your recent stay with us was not up to the mark and we failed to exceed your expectations. Please accept our sincere apologies. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. Having said that, we would hate to lose a valued guest like you. If given another chance, we will go above and beyond to make sure your future stays are completely up to the mark.Sincerely,Management Team

10/10 Excelente

Della

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very friendly young that checked me in, the room was very clean, there was well enough towels. Comfortable beds . I will definitely be staying at the hotel again in the future. Thank you to all staff that help made my stay at this hotel a great one.
Se hospedó 1 noche en enero de 2024
Respuesta de M, el 11 ene. 2024
Dear Della,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

8/10 Bueno

JEANNATE

Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en enero de 2024
Respuesta de M, el 11 ene. 2024
Dear Jeannate,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

4/10 Malo

Allen

Se hospedó 2 noches en enero de 2024
Respuesta de M, el 11 ene. 2024
Dear Allen,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

2/10 Terrible

Lenin, Jacksonville

Viaje de negocios
No le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de M, el 11 ene. 2024
Dear Lenin,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

8/10 Bueno

S

Le gustó: Servicio y personal
Property was fine
Se hospedó 1 noche en enero de 2024
Respuesta de M, el 11 ene. 2024
Dear S,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

2/10 Terrible

Nathaniel, Hope Mills

No le gustó: Servicio y personal
Attitude of staff
Se hospedó 1 noche en enero de 2024
Respuesta de M, el 11 ene. 2024
Dear Nathaniel,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. What you experienced is inarguably unpleasant and we will take all necessary steps to ensure no other guest experiences what you did. Our staff is generally well trained to meet attend to our guests, and it is unpleasing that your case was not mindfully handled. Everyone deeply regrets the inconvenience you faced, and we only hope you will give us another chance to serve you better. We will make sure we undo your unpleasant experience.Sincerely,Management Team

6/10 Aceptable

Dale

Viaje familiar
Le gustó: Limpieza
Rooms were clean. Not sure that I liked the virtual check in.
Se hospedó 1 noche en diciembre de 2023
Respuesta de M, el 27 dic. 2023
Dear Dale,We appreciate you taking the time to share your review with us. Our entire staff, thank you for your modest rating. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. On that note, we hope you will choose to stay with us again in the future, so we can serve you even better. Sincerely,Management Team

2/10 Terrible

Alhaji

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de M, el 27 dic. 2023
Dear Alhaji,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

2/10 Terrible

Tom

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hospitality all hostile territory?
My trip was pretty terrible. That was blood on the walls in our room, the TV had black lines running through it. Every 2 hours they were fighting jets flying over the room made everything vibrate and was extremely I requested a late checkout by 1 hour due to the lack of sleep I got and they try to charge me for it. I asked the lady if she wanted to know why I requested a late check out and she said no, so I told her anyway and she still insisted thought it was going to cost me money. This pissed me off so I requested a refund and will never return. I forgot to add there were no pets no smoking in the hotel so I couldn't understand why the entire hallway smells like weed and a dog barking next door
Se hospedó 1 noche en diciembre de 2023
Respuesta de M, el 22 dic. 2023
Dear Tom,We're incredibly sorry for your awful experience. Blood in the room, a malfunctioning TV, constant noise disruption, and unaddressed concerns are unacceptable. We'll investigate immediately and ensure these issues never occur again. Please accept our sincere apologies. We hope for a chance to rebuild your trust in the future.Sincerely,Management Team

2/10 Terrible

My

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
They came into our room and stole all of our water bottles eventhough we put up the do not disturb sign so that no one will come in when we leave
Se hospedó 2 noches en diciembre de 2023
Respuesta de M, el 22 dic. 2023
Dear Guest,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. Everyone deeply regrets the inconvenience you faced, and we can only assure you that all necessary course corrections will be made at the earliest. This is not the kind of hospitality standard we have set for ourselves, and in our quest to improve our quality services, we are indeed taking gradual steps in upgrading our property and enhancing our hotel room services. Having said that, we would hate to lose a valued guest like you, and if given another chance, we will go above and beyond to make sure your future stays are completely up to the mark. We really look forward to hosting you better.Sincerely,Management Team

4/10 Malo

Evan

Se hospedó 1 noche en diciembre de 2023
Respuesta de M, el 22 dic. 2023
Dear Evan,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

4/10 Malo

Joseph

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Note very clean 2 star hotel
The hotel is in very poor condition and is not cleaned properly.
Se hospedó 2 noches en diciembre de 2023
Respuesta de M, el 22 dic. 2023
Dear Joseph,Thank you for sharing your experience and we are so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience, and it is troubling to know that you faced such an unusual experience, especially with the condition of the hotel. We take this quite highly and your feedback will be shared with management so that appropriate steps can be taken. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

4/10 Malo

Les

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Respuesta de M, el 9 feb. 2024
Dear Les,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

4/10 Malo

Candice

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Security doors were broken on both levels, and the property needs significant improvement. The room look picture perfect until you inspect further. The bedding was dirty, the “fresh towels” had smudge marks on them and the floor had debris all over. My room had an adjoining room that the occupants tried to open. The sole staff member showed up at the desk with slides l, sweatpants, and a t-shirt on. I would not recommend this property for anyone.
Se hospedó 2 noches en noviembre de 2023
Respuesta de M, el 1 dic. 2023
Dear Candice,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. Everyone deeply regrets the inconvenience you faced, and we can only assure you that all necessary course corrections will be made at the earliest. This is not the kind of hospitality standard we have set for ourselves, and in our quest to improve our quality services, we are indeed taking gradual steps in upgrading our property and enhancing our hotel room services. Having said that, we would hate to lose a valued guest like you, and if given another chance, we will go above and beyond to make sure your future stays are completely up to the mark. We really look forward to hosting you better.Sincerely,Management Team

8/10 Bueno

Tammy

Le gustó: Servicio y personal
Se hospedó 3 noches en noviembre de 2023
Respuesta de M, el 1 dic. 2023
Dear Tammy,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Bueno

Orville

Le gustó: Limpieza, servicios, condiciones de la propiedad
Non personal check in. Kiosk is a non starter for me.
Se hospedó 2 noches en noviembre de 2023
Respuesta de M, el 23 nov. 2023
Dear Orville,Your feedback is very valuable to us, and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

4/10 Malo

Sherry

Se hospedó 2 noches en noviembre de 2023
Respuesta de M, el 14 dic. 2023
Dear Sherry,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

2/10 Terrible

Diego, Brandon

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
They claim it includes breakfast but not even orange juice was available. Check in took almost 20 minutes, which is extremely inconvenient. Last but not least, the room had used towels on the floor from previous guest. I surely assume their cleanliness protocol is horrible. I understand it is not a fancy facility but the least I expect is a clean room. Disappointed!
Se hospedó 1 noche en noviembre de 2023
Respuesta de M, el 17 nov. 2023
Dear Diego,We sincerely apologize for the shortcomings you experienced during your stay. We are committed to providing our guests with a clean and comfortable experience, and we regret that we fell short of your expectations. We are taking your feedback very seriously and will be addressing the issues you raised. Thank you for bringing them to our attention.Sincerely,Management Team

2/10 Terrible

Marcus

No le gustó: Condiciones de la propiedad
I booked through Expedia. However was unaware about an deposit, paid the deposit was told upon check out would receive my deposit back. Next day I checked out way before my check out time and return the key ask for my deposit I paid and was infact told I would receive it after I checked out and NEVER got it so yes I did called to see why hadn't I got my deposit back only to be ignored and then the automated system kept playing. Still didn't get my deposit back so i dont recommend staying here or will i stay ever again due to that same reason. It's just bad for business
Se hospedó 1 noche en noviembre de 2023
Respuesta de M, el 17 nov. 2023
Dear Marcus,Thank you for reviewing your stay with us. We really regret the inconvenience you faced because of the miscommunication regarding the deposit fee. We want to assure you that the money taken on your check-in is released right after you leave our hotel. Please be advised that it takes up to 14 business days for the banks to settle the amount. If in case the amount does not reflect in your account in the given time period, please get in touch with your bank and feel free to call us directly. Once again, inconvenience regretted.Sincerely,Management Team

2/10 Terrible

kirsten

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en noviembre de 2023
Respuesta de M, el 17 nov. 2023
Dear Kirsten,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

10/10 Excelente

Person

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en octubre de 2023
Respuesta de M, el 17 nov. 2023
Dear Person,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excelente

Susie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
excellent customer service from the hotel staffs.
Se hospedó 5 noches en octubre de 2023
Respuesta de M, el 9 nov. 2023
Dear Susie,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

2/10 Terrible

Patrick

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de M, el 9 nov. 2023
Dear Patrick,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

10/10 Excelente

BAILEY

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Convenient Stay
We were here for a Marine Graduation. It was convenient location to the base. The room was clean and we had no issues. It was an easy checkin and out. I’d stay here again if I ever have to go back.
Se hospedó 2 noches en noviembre de 2023
Respuesta de M, el 9 nov. 2023
Dear Bailey,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

6/10 Aceptable

Douglas

Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
TV remotes didn't work. Difficult getting an extra day and the rate went up $20.00. Check out was at 11:00AM and was locked out of room at 10:25AM.
Se hospedó 2 noches en octubre de 2023
Respuesta de M, el 9 nov. 2023
Dear Douglas,Thank you for your feedback, we really appreciate it. We are pleased to see your modest ratings and are glad your recent stay with us was satisfactory. In our quest to aim for excellence in hospitality standards, we are taking constant steps to upgrade our property and enhance our hotel room amenities. We regret the inconvenience you faced, and we will see to it that all necessary changes are implemented at the earliest. Having said that, we hope you will give us the opportunity to host you even better in your future stays. Thank you for your business, and we look forward to seeing you soon.Sincerely,Management Team

2/10 Terrible

Lydia

No le gustó: Servicios
Se hospedó 1 noche en octubre de 2023
Respuesta de M, el 9 nov. 2023
Dear Lydia,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

4/10 Malo

Christina

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The pool was not open, but on our checkin sheet said it was open until sunset. There is no front desk it’s a virtual desk somewhere in India. The sheets on one of the beds was dirty. The rooms and hallways stunk On the positive side the back was a great view.
Se hospedó 1 noche en octubre de 2023
Respuesta de M, el 2 nov. 2023
Dear Christina,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team

10/10 Excelente

Awilda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de M, el 26 oct. 2023
Dear Awilda,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excelente

Sheena

Se hospedó 2 noches en octubre de 2023
Respuesta de M, el 17 nov. 2023
Dear Sheena,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team