This was a lovely hotel, but what let it down day the incredibly uncomfortably beds that are rock solid. There were two people at reception. The evening lady say very friendly and very helpful. The day staff lady with short blonde hair was not helpful. She seemed to be too busy doing whatever she was doing on the computer and when asked what shoos were close by, she acted as if she didn't know. We also asked her if she would show us another room we were thinking of moving to the next night as our suite was taken, but she responded, "maybe later". Obviously we did not stay the next night. Shame about the bed and person, because the rest of the hotel was very nice.