The room was nice. Wifi worked at times in the room but overall, it was okay. The hotel was nice but it needs to be remodeled. The location is very remote and can be hard to find. The closest subway station is 22 minutes away by foot. It was inconvenient to request a taxi to take me to the subway because, according to one of the duty managers, it wasn't enough money for them. "I should give them a tip." I refused of course because it wasn't my fault they decided to put their hotel in a secluded area. The problem I had with the hotel was with a duty manager's lack of customer service. One of the managers insisted on arguing with me about my needs and money. He was very rude and dismissive. I preferred public transportation (metro or bus instead of a taxi to save money) but he insisted I should take a taxi. It made my stay very uncomfortable after that. I'm sure I won't be staying here again.
Puntos a favor: Most of the staff I dealt with were very friendly to me and I appreciated their kindness (doormen, front desk, restaurant staff and marketing).
Puntos en contra: The hotel should provide shuttle service to public transportation because it was a hassle to get taxis. More food options on the menu would be helpful
Ubicación: Not much to do honestly. It's quite a long ride by metro to get into downtown Beijing.