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Opiniones de Portemilio Hotel And Resort

5 out of 5
Portemilio Hotel And Resort
Kaslik, Jounieh

Opiniones

7.4

Bueno

Puntuación de 10, es decir, Excelente. Basada en 13 de 46 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 16 de 46 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 6 de 46 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 8 de 46 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 3 de 46 opiniones" "

7.4/10

Limpieza

7.4/10

Servicio y personal

7.0/10

Servicios

6.2/10

Condiciones de la propiedad

Opiniones

10/10 Excelente

Mohammed

Se hospedó 4 noches en julio de 2023

8/10 Bueno

Imad

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good experience
Se hospedó 2 noches en septiembre de 2023

8/10 Bueno

fadi, La

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 6 noches en junio de 2023
Respuesta de Stephanie C, el 11 ago. 2023
Thank you for your review Mr. Fadi, we are waiting for your next stay!

4/10 Malo

Malak joseph

No le gustó: Servicio y personal
Dålig
Dålig service
Se hospedó 7 noches en septiembre de 2019

10/10 Excelente

Cliente verificado

Se hospedó 2 noches en septiembre de 2019
Respuesta de Fady, el 4 oct. 2019
Dear Guest, Thank you for taking the time to review your stay with us. It would be such a pleasure to personally welcome you back to our improved hotel! With much appreciation, Fady Muselmani front Office Manager

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal
Se hospedó 6 noches en septiembre de 2019
Respuesta de Fady, el 4 oct. 2019
Dear Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We can't wait to welcome you back at our hotel. Kindest regards, Fady Muselmani Front Office Manager

6/10 Aceptable

Tomas

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 6 noches en septiembre de 2019
Respuesta de Fady, el 4 oct. 2019
Dear Mr. Tomas, I appreciate your feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. I’m looking forward to having you again as a guest in our hotel. With much appreciation, Fady Muselmani Front office Manager

10/10 Excelente

Roy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
We had a great stay at the hotel. The pools are amazing for someone traveling with kids. Delicious food also is served at the restaurant by the pool.
Se hospedó 3 noches en agosto de 2019
Respuesta de Fady, el 12 sept. 2019
Dear Mr. Roy. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in Portemilio Hotel & Resort. With much appreciation, Fady Muselmani Front Office Manager

4/10 Malo

Cliente verificado

Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Very disappointed 😔 Was expecting better value for money
Se hospedó 1 noche en agosto de 2019

8/10 Bueno

Karim

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good family hotel
The pool and service are great
Se hospedó 3 noches en agosto de 2019
Respuesta de Fady, el 12 sept. 2019
Dear Mr. Karim, Thank you for sharing your feedback regarding your stay! I am glad to hear that our pool and service were great. I’m looking forward to having you again as a guest in our hotel. With much appreciation, Fady Muselmani Front Office Manager

10/10 Excelente

Cliente verificado

Se hospedó 16 noches en julio de 2019
Respuesta de Fady, el 12 sept. 2019
Dear Guest. Thank you for your feedback and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. With much appreciation, Fady muselmani Front Office Manager

4/10 Malo

Jim Peter

They charged us in $US where the quote we had at hotel.com was in canadian
Se hospedó 2 noches en junio de 2019

10/10 Excelente

Maria

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 11 noches en julio de 2019
Respuesta de Fady, el 2 ago. 2019
Dear Mrs. Maria. Thank you for given us a good rating and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. With Much appreciation, Fady Muselmani Front Office Manager

4/10 Malo

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Internet connection was very bad, kept on disconnecting we called the reception and they kept giving us new access code which at the end gave up and stopped using the wifi. The room had the bedroom facing the mainstreet which is very noisy at night, the hotel management should consider changing the windows to sound proof and isolation as the noise was intolerable There was no kettle to warm up water for my baby's milk in the room. All the doors are bad they kept squeaking and making loud noise every time you open the door. we do not recommend the hotel for a family with a baby
Se hospedó 2 noches en julio de 2019
Respuesta de Fady, el 4 oct. 2019
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Please accept our apologies for any inconvenience that may have occurred during your stay, noting that your comments concerning the internet is well received. We make a mistake, we really try to rectify it during the guests stay, to ensure that they leave us feeling happy and relaxed. Please do contact us so that we can make you feel better regarding you next stay with us. With much appreciation, Fady Muselmani Front office Manager

6/10 Aceptable

Ziad, Jbeil

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
This was the third time we stayed at this hotel but it will be the last time. We used to love it but this time we noticed lots of bad differences. Parking started to be payed by the hour of stay. Not all amenities are present in the room. The bathroom door locked itself in the middle of the night but the maintenance team fixed it fast. Breakfast is still great and the pool areas are still good. It’s a 5 stars hotel. It should stay same as before.
Se hospedó 1 noche en julio de 2019

10/10 Excelente

grace

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 7 noches en julio de 2019
Respuesta de Fady, el 4 oct. 2019
Dear Mrs. Grace, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. It would be such a pleasure to personally welcome you back to our hotel! With much appreciation, Fadi Muselmani Front Office Manager

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Staff are really friendly and the nargileh there is great although the pool is very salty
Se hospedó 2 noches en julio de 2019
Respuesta de Fady, el 2 ago. 2019
Dear Client. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. With much appreciation, Fady Muselmani Front Office Manager

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Bien entretenu, j'ai bien aimé le jardin, la piscine, le point restauration de la piscine et la vue mer.
Se hospedó 3 noches en junio de 2019

4/10 Malo

Cliente verificado

Le gustó: Limpieza y servicio y personal
الفندق اقل من الجيد
الطاقم ممتاز وخدوم... لا شي جيد بهذا الفندق سوى الطاقم. الاثاث قديم والباركينغ سعره مرتفع بدل ان يكون مجاني.. الفندق يستحق ٣ نجوم وليس ٥
Se hospedó 5 noches en junio de 2019
Respuesta de Fady, el 2 ago. 2019
Dear Client, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every guest stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we have implemented many upgrades to the property. Beside the fully renovated floors (Our deluxe rooms) the other rooms got new mattresses, bed skirts, window treatments, carpeting, in-room accessories, and much more! In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. With much appreciation, Fady Muselmani Front Office manager

8/10 Bueno

Irena

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 6 noches en mayo de 2019
Respuesta de Fady, el 11 jun. 2019
Dear Mrs. Irena, We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. Looking forward to welcome you again to Portemilio Hotel & resort. With Much appreciation, Fady Muselmani/ Front Office Manager

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios
Se hospedó 7 noches en mayo de 2019
Respuesta de Fady, el 5 jun. 2019
Dear Guests, Thank you very much for rating our hotel. Looking forward to welcome you again to Portemilio Hotel & Resort. With much appreciation, Fady Muselmani/ front office Manager

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Good room, not a resort, not worth the value
The room itself was alright, spacious and clean, with a large balcony, however this cannot be described as a resort and has no proper access to beach, it is more like a small road leading to few rock close to the water. I didn't find it worth the value.
Se hospedó 1 noche en abril de 2019
Respuesta de Fady, el 5 jun. 2019
Dear Guests, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every guest stay. The access to the pools & beach is directly from the hotel lobby and only 20 meters away. I’m looking forward to having you again as a guest in Portemilio Hotel & Resort. With much appreciation, Fadi Muselmani/ Front Office Manager

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Se hospedó 2 noches en abril de 2019
Respuesta de Fady, el 13 abr. 2019
Dear Guest, Thank you for rating Portemilio Hotel & Resort on Hotels.com. We hope that you have enjoyed your stay with us. It would be such a pleasure to personally welcome you back to our improved hotel! With much appreciation, Fadi Muselmani Front Office Manager

10/10 Excelente

Cliente verificado

Viaje en grupo, Viaje de negocios, Viaje en pareja, Viaje familiar, Viaje familiar con niños
Best experience ever i will surely recommend every one to visit this hotel
Se hospedó 1 noche en diciembre de 2018
Respuesta de FADY, el 3 ene. 2019
Dear Sir, Thank you very much for recommending our hotel, and for you candid review of your recent stay with us. We are very pleased to know that you have enjoyed your stay at Portemilio Hotel & Resort. With much appreciation, Fadi Muselmani Front Office Manager

8/10 Bueno

Mahdi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
GOOD AND WEIV WAS PERFECT WITH BEACH
Se hospedó 2 noches en diciembre de 2018
Respuesta de Fady, el 24 dic. 2018
Dear Mr. Mahdi, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every guest stay. We are very pleased to know that you have enjoyed your stay at Portemilio Hotel & Resort. It would be such a pleasure to personally welcome you back to our improved hotel! With much appreciation, Fadi Muselmani Front Office Manager

10/10 Excelente

Hanadi, Lebanon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was a great experience to celebrate our wedding anniversary in such a nice hotel thank you
Se hospedó 1 noche en septiembre de 2018
Respuesta de Fady, el 3 nov. 2018
Dear Mrs. Hanadi, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every guest stay. We are very pleased to know that you have enjoyed your stay at Portemilio Hotel & Resort. It would be such a pleasure to personally welcome you back to our improved hotel! With much appreciation, Fadi Muselmani Front Office Manager

8/10 Bueno

Saly

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 8 noches en septiembre de 2018
Respuesta de Fady, el 3 nov. 2018
Dear Mrs. Saly, Thank you for rating Portemilio Hotel & Resort on Hotels.com. We hope that you have enjoyed your stay with us. It would be such a pleasure to personally welcome you back to our improved hotel! With much appreciation, Fadi Muselmani Front Office Manager

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fint hotell med pool
Stor pool och en medelstor pool samt plaskdamm för de små.
Se hospedó 6 noches en julio de 2018

2/10 Terrible

Chris, Illinois

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Old hotel that needs a complete makeover
This hotel/beach resort is liking stepping in to a time warp. It is very old and needs a complete renovation. The rooms are outdated. The hairdryer in the room is a box on the bathroom wall. I would definitely not recommend this to anyone.
Se hospedó 5 noches en junio de 2018

4/10 Malo

Christian, Biscarrosse

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Grosse déception avec le service de cet hôtel .
Hotel correct en lui même, cependant...si l'accueil est sympathique, de nombreux points peuvent être améliorer. - Chambre très correcte, mais avec un réassortiment aléatoire avec ou non, la mise à disposition de serviettes, un fauteuil pour deux, pas de cafetière , des verres non remplacés. Grosse déception suite à un conflit et à l'attitude anti commerciale, pour ne pas dire la mauvaise foi du responsable de la réception. Bref...je déconseille cet hôtel .
Se hospedó 6 noches en mayo de 2018

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Agréable séjour
Très pratique
Respuesta de Reservations department, el 17 may. 2018
Merci de rester avec nous, nous attendrons anxieusement votre prochaine visite

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Terrible
I couldn't continue staying one night, I left at 8:00pm
Se hospedó 1 noche en agosto de 2017

6/10 Aceptable

Vilma

No le gustó: Servicio y personal
Overall experience was OK. Staff were not as friendly as is Lebanese custom. They were not attentive to needs of customers. They seem to be overworked and unhappy.
Se hospedó 2 noches en junio de 2017

8/10 Bueno

Joe

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Acceptable
This was the second time I was staying in the same hotel. The furniture and the bed sets are really old. They have already started to renovate portions of the hotel. But I was not lucky enough to get a new renovated room. Over all was a great location and great service.

8/10 Bueno

maha

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Convenient for our stay for one day
It was good for one day , it was very short stay and the staff was so helpful

6/10 Aceptable

Mario

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones

2/10 Terrible

Emad AL, R

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Terrible staff and cleanless rooms

10/10 Excelente

Adib, US

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Friendly staff, nice View of the Mediterranean.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great resort close to the beach and shopping
Staff was welcoming, hotel is clean, pool and restaurants clean and accommodating...great views from any room...delicious and fresh breakfast buffet....

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal y comodidad de las habitaciones
Nice experience over all except upon checkin the room wasn't ready even though I checked in late.

4/10 Malo

Nathalie, 日本

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
pro & con
nice hotel and situation, but rooms need modernising, furniture old and heavy. Nice pool but noisy construction work going on all thru my stay

4/10 Malo

Ayad, Bensheim / Hessen

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
An old hotel ... Need more .......................
Was normal ... But the town is so nice ... A lot of casinos and shopping shops .....................

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Condiciones de la propiedad

8/10 Bueno

yassin

Le gustó: Comodidad de las habitaciones
No le gustó: Servicio y personal y condiciones de la propiedad
ok

8/10 Bueno

Cliente verificado

Le gustó: Limpieza

6/10 Aceptable

Mina, Los Angeles, CA

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Needs a Makeover
The staff wasn’t too bad. Typical Arab quality (Standard) of service. We ordered room service twice, and both times they had F’d up the orders. Over all a nice place because of the local shops that are a very short drive away. Nice time to lounge on the pool. Don’t expect much from their “Beach.” I give this place a 3/5 Not the worst place I’ve stayed at in Lebanon.