It is with a lot of reluctance that I write this review. I have never written a negative review before today, but in this case I must do so, because the unit was not as advertised.
First, the description on the VRBO website was incorrect. The VRBO website said that the unit:
(a) is a studio with 3 beds, sleeps 4.
Fact - There was a murphy bed and a pullout sofa. No third bed.
(b) under the section "Rooms and Beds", it said that there was a common area and Bedroom 1.
Fact - There was only a common area and no Bedroom 1.
(c) the description said that it was a corner unit and that there were windows on the south wall and, together with the sliding glass door, there is a panoramic view of the Deschutes River.
Fact - it is not a corner unit. There is a solid wall, without windows, adjacent to the next unit. There is a sliding glass door on the west wall that looks out onto a small balcony from which the Deschutes River can be seen, but there is no panoramic view.
Second, the unit was not well maintained.
(a) the burners on the stove do not lie flat and so the stove top is unusable,
(b) the panel on the bottom of the refrigerator is missing,
(c) the sliding door of the clothes closet was stuck and, therefore, the closet was unusable,
(d) the lock on the sliding glass door to the balcony did not work and, therefore, we could not lock the door.
During my stay, I complained to management, Bend Riverside Rentals, about these problems and I also told them that the unit was not worth the price that they were charging us.
They said that they would not reduce the rate but that, if I decided to leave early, they would not charge me for any unused part of my stay.
However, because we were there during the July 4 weekend, we could not find another rental on such short notice and, therefore, we stayed.
Management did not address any of the maintenance issues that we notified them of.
Additionally, after I complained regarding the inaccurate description of the unit, they changed the description.
It now states that (a) it can sleep 2 people, and (b) the 8 foot glass door gives and incredible view of the Deschutes River.
The current description no longer says anything about the additional window or that it is a corner unit, and no longer says that it can sleep 4 on 3 beds.
I did not receive what I paid for, a corner unit with multiple windows and 3 beds. However, the view of the Deschutes River was beautiful and, therefore, I will give this unit 2 stars.
