2/10
I had scheduled to stay in this property months before the actual stay. My daughter plays travel ball so we are on the road a lot. I paid and had the place reserved, or so I thought. When I got to the location, I had yet to receive any check in info and the host was initially unresponsive. When she finally responded, she apologized for having the reservation/receiving payment but not having the unit cleaned or ready for me - at 10 pm. She said I could wait a few hours and she would try to have it cleaned and come open it for me. I contacted VRBO and together, me and the rep attempted to get her to answer the phone so we could come up with a solution. She refused to talk with VRBO but would only engage with me. My VRBO rep was great. He got me a full refund. Unfortunately I had to find a room for me and my two daughters at 11 pm at night. As many times as I’ve used VRBO, I’ve never had an experience like this before and I hope I never do again.
Alysha P.
Se hospedó 2 noches en abril de 2025