Having stayed at Sea Colony before, I had no doubt we would have a good time- which we did. However, a few things left me disappointed and thinking we won’t be going back in the future.
The house was very good, and it seemed clean at first glance; the smell of disinfectant was fresh. Upon a walk around the house, I could tell the cleaning was superficial. The sun room had a very strong musty smell, making it unusable. The shower stall in the master suite had red grout- clearly not properly cleaned if at all. The deck out of the master suite was also unusable - filthy chairs and giant spider webs- spiders included- occupied the space. I can understand all the leaves (it’s an outdoor space after all), but it could have been well kept.
The biggest issue was that, upon check-in on a Saturday, I was notified the fridge wasn’t working. Our crew comprised 4 adults and 4 kids under 5. They placed 2 mini bars in the kitchen and promised someone would be there to either fix the fridge or replace it on Monday. Nobody came until Tuesday, and when it was confirmed the fridge needed to be replaced, it didn’t happen during our 7-day stay. For the whole duration of our stay, we had to make do with two mini bars, which meant runs to the grocery store every other day - time which should have been spent enjoying our vacation. To add injury to insult, there was total disregard from the customer relations team. Not once did they give me a call to keep me updated on the situation with the fridge. It was me calling them every day to try to find out what was going on. One of the representatives had a despicable attitude, making light of the issues with comments such as “well, at least it’s not 100-degree weather out there”.
In the end they promised me a small refund for not having a fridge, but, again, it took me calling them THREE more times after checking out to make sure the refund was processed.