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Opiniones de Grey Squirrel Resort

2 out of 5
Grey Squirrel Resort
39372 Big Bear Blvd, Big Bear Lake, CA

Opiniones

7.6

Bueno

Puntuación de 10, es decir, Excelente. Basada en 26 de 55 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 9 de 55 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 8 de 55 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 6 de 55 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 6 de 55 opiniones" "

7.2/10

Limpieza

8.0/10

Servicio y personal

7.2/10

Servicios

7.2/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Jose juan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Fue muy buena atención
Se hospedó 1 noche en abril de 2024
Respuesta de Grey Squirrel Management, el 27 abr. 2024
Thank you for your kind review.

4/10 Malo

Rocio

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Estaba sucia, no se proporcionó fibra para lavar trastes, no había jabón, no había toallas sificientes, no había bolsas para basura, no había trapos para limpiar la cocina, no había escoba ni trapeador, no pudimos cocinar por que el horno de la estufa estaba súper sucio, los calentones del lugar no funcionaban, solo uno y la luz de un cuarto tampoco funcionaba
Respuesta de Grey Squirrel office manager, el 7 ene. 2023
Thank you for your feedback we will look into your concerns.

2/10 Terrible

Katya

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Baños sucios camas sucias pareciera no le dan mantenimiento los baños llenoscde moho
Respuesta de Grey Squirrel office manager, el 25 dic. 2022
Thank you for making us aware. I will have one of our staff members check into that and fix it immediately.

10/10 Excelente

Melissa

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I really loved how private it was and how they made us feel comfortable! Plus the snow storm made it super pretty to wake up to !
Se hospedó 2 noches en marzo de 2024
Respuesta de Grey Squirrel Management, el 13 abr. 2024
Thank you Melissa for your kind review. We are so happy you enjoyed your stay.

2/10 Terrible

steven

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Heaters didn't work. $75 extra cleaning fee for " excessive " cleaning needed. I personally cleaned our whole cabin before leaving and it was left almost exactly as we found it. Shady charges, extremely outdated. Cabins/ rooms. Would not recommend this place and will not be staying again
Se hospedó 2 noches en marzo de 2024
Respuesta de Grey Squirrel Management, el 28 mar. 2024
We apologize that you did not enjoy your stay. If you would have informed us of the heater we could have fixed it for you. When we have storms and power outages sometimes we need to reset things if the pilot blows out. As far as our fees these are in the policy that you agree to as well as the description. We do not have shady fees or any hidden fees. Our cabins are rustic as it does say in the description. This resort was built in the 50's. We do apologize again.

6/10 Aceptable

Praveen

Se hospedó 2 noches en febrero de 2024
Respuesta de Grey Squirrel Management, el 24 feb. 2024
Thank you for your review.

10/10 Excelente

Mark Kavin

Le gustó: Servicios
Very good
Se hospedó 2 noches en febrero de 2024
Respuesta de Grey Squirrel Management, el 19 feb. 2024
Thank you for your kind review. We hope to see you again in the near future.

4/10 Malo

moises

No le gustó: Condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de Grey Squirrel Management, el 4 feb. 2024
We apologize we did not meet your expectations. We hope you give us another chance.

2/10 Terrible

Elizabeth

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The lady atten was nice but the place was dirty need put better kitchen staff
Se hospedó 2 noches en enero de 2024
Respuesta de Grey Squirrel Management, el 2 feb. 2024
Thank you for your review. We apologize that the cabin was not up to your standards.

6/10 Aceptable

Mitchell

Viaje familiar
Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en enero de 2024
Respuesta de Grey Squirrel Management, el 2 feb. 2024
Thank you for your review. We hope the next time we will do better.

10/10 Excelente

LEA

Se hospedó 2 noches en enero de 2024
Respuesta de Grey Squirrel Management, el 2 feb. 2024
Thank you for your kind review.

10/10 Excelente

Lauren

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cute and Quiet
The Grey Squirrel was the perfect place for us. Far enough from the village to be quiet and calm but close enough to grab any supplies we had forgotten. The property is big and the snow fall was beautiful.
Se hospedó 2 noches en enero de 2024
Respuesta de Grey Squirrel Management, el 2 feb. 2024
Thank you for your kind review. We are so pleased you enjoyed our resort.

10/10 Excelente

Demi

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was enjoyable and we would go back again.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Grey Squirrel office manager, el 27 oct. 2023
Thank you for your kind review. We hope to see you again soon.

4/10 Malo

Debra

Se hospedó 3 noches en octubre de 2023
Respuesta de Grey Squirrel office manager, el 27 oct. 2023
We are sorry you did not enjoy your stay. We hope you will give us another chance and we can do better next time.

10/10 Excelente

tracey

Se hospedó 2 noches en septiembre de 2023
Respuesta de Grey Squirrel office manager, el 5 oct. 2023
Thank you for your kind review. We look forward to hosting you again in the future.

6/10 Aceptable

Frank

Viaje familiar
Le gustó: Servicios
The shower and sink did not drain. Shower drain was clogged with hair and had spider web's. I was not to happy with our stay.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Grey Squirrel office manager, el 7 sept. 2023
We are sorry you did not enjoy your stay. Thank you for making us aware of the issues in the cabin so we can address them right away.

8/10 Bueno

Louise

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en septiembre de 2023
Respuesta de Grey Squirrel office manager, el 7 sept. 2023
Thank you for your review. We hope to see you again in the near future.

10/10 Excelente

Timothy, Quartz Hill

Le gustó: Servicio y personal
Se hospedó 3 noches en agosto de 2023
Respuesta de Grey Squirrel office manager, el 19 ago. 2023
Thank you Timothy it was a pleasure meeting you and your wife. We look forward to hosting you again in the future.

2/10 Terrible

Kim, Valencia

Viaje en grupo, Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
The cabin floor was incredibly dirty. Walking barefoot and my feet turned black. Kitchen is beyond sub-par. Pots were dented, stovetop only had one working burner (the ignition spark wasn't working on the other 3). Pool was out of service even though we were told it would probably be fine by the second day of our stay. Dirty bedsheets in floor of upstairs closets. Bathrooms were very hastily cleaned, and it showed.
Se hospedó 3 noches en junio de 2023
Respuesta de Grey Squirrel office manager, el 9 jul. 2023
Im sorry you felt the floor was dirty even after I mopped it for you again upon your request. All the burners work we could have taught you how to use that stove it is tricky. The pool was closed as you tried to go in after hours. There were no dirty sheets in your closet those are extra blankets that were folded in the closet which we discussed during your stay. I am sorry you felt the need to leave a poor review even after our staff had gone above and beyond to fix any issues you had.

6/10 Aceptable

Carlos

Le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 2 noches en julio de 2023
Respuesta de Grey Squirrel office manager, el 10 jul. 2023
Thank you for your review. We hope we can do better next time.

2/10 Terrible

Brenda

Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The cabin was dirty and dusty, the kitchen was not fully stocked as stated , the oool was closed down by the county while we were there, the jacuzzi smelled like swamp ,very disappointing. The bathroom was disgusting
Respuesta de Grey Squirrel office manager, el 7 jul. 2023
We are sorry you did not enjoy your trip. The pollen caused a lot of problems with air quality, dusty cabins, and the pool not looking clear enough for the city. We hope you will give us another chance and maybe stay in one of our cabins that has a newer look. The cabin you chose is one of our cheaper cabins and is older than some other cabins on property. I can assure you that the cabin was clean and sanitized before arrival. We hope you have a wonderful day.

10/10 Excelente

Mary

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2023
Respuesta de Grey Squirrel office manager, el 30 jun. 2023
Thank you Mary for your kind review. We hope to see you again in the near future.

10/10 Excelente

Aislynn

Viaje en grupo
Le gustó: Servicio y personal y condiciones de la propiedad
The property is beautiful. The cabins have everything you’ll need. Floors were a little dirty but other than that it was perfect.
Se hospedó 2 noches en junio de 2023
Respuesta de Grey Squirrel office manager, el 12 jun. 2023
Thank you for your kind review. We are so happy you had a wonderful stay and hope to see you again in the future.

10/10 Excelente

Faith, Burbank

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en junio de 2023
Respuesta de Grey Squirrel office manager, el 19 jun. 2023
Thank you for your kind review. We hope to see you again really soon at the Grey Squirrel Resort

10/10 Excelente

Yosef, Calabasas

Se hospedó 2 noches en junio de 2023
Respuesta de Grey Squirrel office manager, el 5 jul. 2023
Thank you for your kind review. We are so happy you enjoyed your stay.

8/10 Bueno

max

Viaje familiar
Le gustó: Servicio y personal
Some of the electrical was not working and we had a minor issue with the drains. The service was great and they responded quickly. The particular room we stayed in had a floor heater and a sharp incline on the stairs. Not recommended for small children.
Se hospedó 2 noches en marzo de 2023
Respuesta de Grey Squirrel office manager, el 25 mar. 2023
Thank you Max. It was a pleasure to meet you and your family. Please let me know of your next visit and I will make sure you have a cabin that is more efficient for your sweet little girl.

8/10 Bueno

Heydi Donis, Wildomar

Se hospedó 2 noches en febrero de 2023
Respuesta de Grey Squirrel office manager, el 25 mar. 2023
Thank you Heydi for your kind review. We hope to get 5 stars on your next stay

6/10 Aceptable

Andrew

Se hospedó 2 noches en febrero de 2023
Respuesta de Grey Squirrel office manager, el 23 feb. 2023
Were sorry you did not enjoy your stay. We hope you will give us another chance.

10/10 Excelente

Abkar, El Cajon

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice to be in the cabin is lovely except the closest is so small for 2 ppl.
Se hospedó 4 noches en febrero de 2023
Respuesta de Grey Squirrel office manager, el 17 feb. 2023
Thank you for such a kind review. We are so happy you chose the Grey Squirrel Resort and hope to see you again in the near future.

6/10 Aceptable

David

Viaje familiar
No le gustó: Servicio y personal
Bummed
The cabin was rustic and charming. The beds very comfortable. But we had no hot water and couldn't get a hold of anyone to resolve. The kitchen was also woefully under stocked with no basics like coffee or coffee filters.
Se hospedó 1 noche en febrero de 2023
Respuesta de Grey Squirrel office manager, el 16 feb. 2023
Hello we are very sorry you had an issue with the hot water. I did check the cabin right after you had told me you had already checked out and there was hot water. During the winter months we have to let the water run for several minutes to get it to where it needs to go. We really hope you give us a second chance and again we apologize for any inconvenience that was cause during your stay.

8/10 Bueno

Camille

Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The cabin we booked had a huge backyard, perfect for snow play.
Se hospedó 3 noches en febrero de 2023
Respuesta de Grey Squirrel office manager, el 12 feb. 2023
Thank you Camille for your kind review.

10/10 Excelente

Ashlee

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Cute little Cabins for the perfect weekend get away.
Se hospedó 2 noches en enero de 2023
Respuesta de Grey Squirrel office manager, el 2 feb. 2023
Thank you Ashlee for your kind review. We hope to see you again in the near future.

8/10 Bueno

Adrian

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
awesome property. the cabin we had was nice and spacious. the price was right. my kids loved it. Parking was a little tough for my oversized vehicle but otherwise it was perfect
Se hospedó 2 noches en enero de 2023
Respuesta de Grey Squirrel office manager, el 2 feb. 2023
Thank you for your kind review. We hope to see you again in the near future.

4/10 Malo

Jennifer

Viaje en grupo, Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The cabin was not equipped with basic necessities and comforts. Advertised as sleeps 3 but there was only 1 king size bed and a tiny ikea futon with no bedding provided. Only 2 towels provided in the bathroom. Coffe machine was there but no coffee or coffee filters in the kitchen? Supplies were available at from t desk but why not in the room? Garbage left out in driveway blocking our entrance from former guests and it was ripped open and spilling out. I had to move it out of the way to get to our cabin and it spilled everywhere. Toads in the facility and the Stairs entering our cabin were not properly shoveled and were covered in icy snow, so dangerous. No shovel provided at the cabin either. Overall, obviously I would not recommend staying at The Grey Squirrel.
Se hospedó 3 noches en enero de 2023
Respuesta de Grey Squirrel office manager, el 28 ene. 2023
Hello Jennifer we are so sorry you did not enjoy your stay. Our maintenance guy was working on the trash when you had come but he could not take everything in one trip. The cabin is designed for 2 people if extra guests will be coming we need to be notified so we can add the extra's into the cabin for you. We do apologize that you do not feel that we had enough necessities, however we only provide the bare minimum for our guests use. Extra supplies also would need to be requested before check in. We do hope you will give us another chance. Thank you

8/10 Bueno

Cory

Viaje familiar
Le gustó: Comodidad de las habitaciones
Se hospedó 2 noches en enero de 2023
Respuesta de Grey Squirrel office manager, el 21 ene. 2023
Thank you for your review

10/10 Excelente

Jung Geun

Se hospedó 2 noches en enero de 2023
Respuesta de Grey Squirrel office manager, el 19 ene. 2023
Thank you for your kind review

6/10 Aceptable

amily

Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
The room was dirty.
Respuesta de Grey Squirrel office manager, el 19 ene. 2023
I am sorry you feel that way. The entire cabin was just completely bleached for a guest before your reservation due to health issues. We hope you will give us another chance in the future.

10/10 Excelente

Caden

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice property with more space than a traditional hotel room. Closed for season, but would be great to utilize pool and spa in summer. Would definitely recommend and stay there again.
Respuesta de Grey Squirrel office manager, el 19 ene. 2023
Thank you for your king review

4/10 Malo

Maria

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 3 noches en enero de 2023
Respuesta de Grey Squirrel office manager, el 15 ene. 2023
Were sorry we did not meet your expectations. We hope you will give us another chance in the future to better ourselves.

8/10 Bueno

Berlyn

Se hospedó 1 noche en enero de 2023
Respuesta de Grey Squirrel office manager, el 9 mar. 2023
Thank you for your review. We hope to get a 5 star on your next visit.

6/10 Aceptable

Tiffany

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Property was great. The cleaning was not so great. It was dusty and room smelled.
Se hospedó 2 noches en enero de 2023
Respuesta de Grey Squirrel office manager, el 7 ene. 2023
Thank you for your feedback we will look into it

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Will come back here again
Clean and love the style of the cottage, parking just outside your room.same price per day as the other hotel room but you can cook, you have your own dining and living space. You can just stay and relax there.
Se hospedó 2 noches en enero de 2023
Respuesta de Grey Squirrel office manager, el 7 ene. 2023
Thank you for your kind review.

8/10 Bueno

Carlos

Viaje familiar
Le gustó: Servicio y personal
Se hospedó 2 noches en diciembre de 2022
Respuesta de Grey Squirrel office manager, el 2 ene. 2023
It was a pleasure hosting you.

10/10 Excelente

Janett

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place.
Se hospedó 2 noches en diciembre de 2022
Respuesta de Grey Squirrel office manager, el 11 dic. 2022
Thank you for you kind review. We hope to host you again in the near future. Happy Holidays.

4/10 Malo

Laura

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Where do I begin; we had to wait outside and texted her to check in and it was cold, the entrance to our cabin was very confusing, the property was very dirty, the inside of the cabin was not pleasant at all, I found several spiders in the bed, kitchen, living room and the kids bedroom. The cabin wasn’t properly cleaned and Definitely not worth the $642.36 I payed for it ; not recommend it.
Respuesta de Grey Squirrel office manager, el 5 dic. 2022
Hello Laura I apologize that you had to wait for me to walk up to the office as I was helping another guest, just as others had to wait while I helped you find your cabin. The property is filled with leaves and dirt as it is the time of year where everything is frozen and falling from the trees. I am sorry you do not feel the cabin was properly cleaned. The cabin was inspected the morning of your checked in and passed inspection. When I came to make your fire about 2 hours after you had checked in you did not tell me of any issues and you were enjoying yourself with your children. I do apologize about the spiders that you found there were no spiders in the morning when the cabin was inspected.

8/10 Bueno

WENDY

Viaje con mascota, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We stayed in the Rustic Hideaway and it was nice. Very roomy and lots of space for the kids to play. Very family friendly. While it is outdated, it does have a great rustic feel to it. Very pet friendly as well. Convenient to the village and local markets/eateries. We recommend!
Se hospedó 2 noches en noviembre de 2022
Respuesta de Grey Squirrel office manager, el 16 nov. 2022
Thank You for your kind review. It was a pleasure hosting you and your family.

10/10 Excelente

Richard, West Hollywood

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Was peaceful and quaint but not close enough to things and not a lot offered.
Se hospedó 2 noches en noviembre de 2022
Respuesta de Grey Squirrel office manager, el 13 nov. 2022
Thank you for your kind review.

2/10 Terrible

Karen

No le gustó: Servicio y personal
Se hospedó 2 noches en octubre de 2022
Respuesta de Grey Squirrel office manager, el 4 nov. 2022
I am sorry you feel that way however I do not feel your review is accurate since you never even stayed with us. I did try to contact you several times with the number you had on file days before your reservation date as well as the day of to inform you of a family emergency and let you know to call me so you would have been able to receive a virtual check in. You never responded to my calls or text messages. We would love for you to come and stay with us so you can rate us on our rooms, grounds and your overall actual stay.

10/10 Excelente

Leocell

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I loved everything about this property, including the attentive and helpful staff. Everyone there was warm, welcoming and friendly.
Se hospedó 2 noches en octubre de 2022
Respuesta de Grey Squirrel office manager, el 30 oct. 2022
Thank you for your kind review. It was a pleasure hosting you and your husband. We hope you will stay with us again soon

10/10 Excelente

Monique

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2022
Respuesta de Grey Squirrel office manager, el 21 oct. 2022
Thank you for you kind review. We look forward to your next visit.