2/10 Terrible
Melissa
Viaje familiar con niños
14 mar. 2026
No le gustó: Servicio y personal y servicios
This is the first time I have ever left a negative review on anything. However, it is warranted. We had issues with the air and the lights. There was apparently a short in the bathroom light fixture. It would not work most of the time. Also, my son slipped and fell in the shower. It was extremely slippery with no slip-resistant adhesives to prevent sliding. When we asked to file an accident report, they could not find the official paperwork and asked us to write down our information on a random piece of paper. When we asked to speak to a manger, she was not available. We were told to check back later. When we checked in later that day, we were told that the manager had called corporate about the accident report. However, we were not given any information regarding the filing. We stayed three days and asked numerous times to speak with her or have her call us. Not only has she never talked to us, no one from the hotel provided any information on the report, checked on my son, or made any effort to contact us at all. Very unprofessional. Would not recommend this hotel to anyone!
Melissa
Se hospedó 3 noches en marzo de 2026