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Opiniones de Greswolde Arms Hotel by Greene King Inns

3 out of 5
Greswolde Arms Hotel by Greene King Inns
1657 High Street, Knowle, Solihull, England

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 111 de 238 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 93 de 238 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 22 de 238 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 7 de 238 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 5 de 238 opiniones" "

9.2/10

Limpieza

8.6/10

Servicio y personal

8.2/10

Servicios

8.8/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Douglas

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
From 8.40 am I tried to raise someone at Reception on at least 3 times over I/2 hour. No one came to answer the bell and the only one around, a waitress could not locate ANYONE. You lost a £100 sale.
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Annamarie

Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Jason

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024

4/10 Malo

John

Le gustó: Limpieza
No le gustó: Servicio y personal
Could be lovely but let down by a lack of staff.
This could be a very comfortable hotel as it is in a lovely village outside of Birmingham. However it is let down by by a lack of staff with the reception only open at check in and check out times otherwise you have you have to go find someone to help with queries. Our room looked out onto a flat roof on which were placed various refrigeration units which were very noisy at night and the window had frosted glass, presumably to mask the view. Whilst the cooked food at breakfast was ok the continental display was poorly stocked due the lack of staff resulting in guests having to constantly ask for things such as butter, milk and bread for the toaster. However the staff in the Chef and Brewer pub in the same premises during the evenings were extremely helpful and the evening meal excellent.
Se hospedó 2 noches en febrero de 2024

6/10 Aceptable

John

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Comfortable Stay
Can't charge anything to room, real pain
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Andrew

Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
No le gustó: Servicio y personal
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Tracie

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The bar area for the evening and especially breakfast was very cold as no heating on at all, otherwise very good.
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Sian

Se hospedó 1 noche en enero de 2024

8/10 Bueno

DAVID

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The hotel was perfect for my brief stay (up from Devon for a funeral in Knowle Church) although I know the hotel well having lived in the area from 1976 to 2003. Just one small suggestion for improvement: I believe that a direction sign to Reception is needed on the wall to the left of Room 4 pointing left. This would help enormously!
Se hospedó 2 noches en enero de 2024

6/10 Aceptable

MARTIN

Viaje de negocios
No le gustó: Servicio y personal
Check in was a nightmare! I actually had two pints at reception when waiting to sort room at the family room which I booked had a useless sofa bed with a 5cm foam mattress. Very poorly handled with numerous armature excuses. I explained we were going around in circles and suggested there could be a spare single bed in another room and offered to collect it ourselves. We were told that no rooms had spare beds, a colleague of ours happened to overhear the conversation said that he had a spare single in his room and solved the problem. This took an hour to sort and with no apologies or any consideration for other guests waiting to check in. Bar staff totally uninterested in serving and need training.
Se hospedó 4 noches en enero de 2024

8/10 Bueno

Michael

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Hayden

Se hospedó 3 noches en enero de 2024

10/10 Excelente

Jane

Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

kay

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Jane

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice hotel located within a pub chain - Green King/Chef & Brewer. Lovely big spacious double en suite bedroom- very clean and tastefully decorated. Large tv and tea/coffee making facilities- lots of hot water for either a nice relaxing bath or a quick shower. Room warmed up very quickly which was mu h needed after being out in the wet and cold. Bed was very comfy - pillows were a bit hard but had a decent nights sleep anyway. Would return again as very convenient for NEC - Knowle is a lovely little town with some quirky shops and nice eateries.
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

James

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfect
Se hospedó 4 noches en octubre de 2023

10/10 Excelente

William

Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Neil

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Superb hotel, wonderful staff.
Superb hotel and staff, very clean, car park next door to the hotel and bar and restaurant services.
Se hospedó 3 noches en septiembre de 2023

8/10 Bueno

Derek

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Bathroom fan was broken and full of dust. Very unhealthy. Most of the tea cups were chipped.
Se hospedó 4 noches en septiembre de 2023

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Clean, comfy and great for the airport!
We stayed here after a long day of travel. Booked it after we discovered our flight to Birmingham airport had been delayed so we would be later getting back than planned. Our flight was delayed further and we were concerned we would miss check in, I was unable to get hold of the hotel via phone or email, which was a concern. Luckily we landed a little earlier than expected and got there around 8:30. It was only a 10 minute drive to the airport so ideal!! This hotel was lovely. Looked like it had been newly refurbished. Room and bathroom were traditional but modern. Shower was nice and toiletries smelt good. The greeting at reception was great and the bar had a good range of drinks. We arrived late so didn't eat but the food looked and smelt delicious. We would have eaten there if our travel plan hadn't been delayed. We left very early in the morning and the night porter was friendly and helpful. The parking was included as well which was great. Overall apart from issues communicating the experience was lovely and we would definitely stay again if were flying into Birmingham.
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Elizabeth

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great value comfortable stay. Comfy bed, soft linens and nice decor. Air conditioning was a nice surprise in a UK hotel. Bathroom was quite small but great shower and clean, all looked recently refurbed. Take your own toiletries as only hand soap provided. Big tv and coffee/tea facilities. Breakfast in the pub was great so would recommend B&B.
Se hospedó 1 noche en septiembre de 2023

2/10 Terrible

Lindsay

Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Mark

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Will stay again when back in area
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Elaine

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2023

10/10 Excelente

Michael

Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Deborah

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Alicia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel is very modern and clean. It has a restaurant with delicious food and beverages. The staff is very helpful and friendly.
Se hospedó 3 noches en julio de 2023

10/10 Excelente

anthony

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Our second time staying here. Staff were super accomodating. Great place to stay when visiting family in the area.
Se hospedó 5 noches en julio de 2023

10/10 Excelente

scott

Se hospedó 1 noche en julio de 2023

10/10 Excelente

Deborah

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice spacious room
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Irene

Viaje de negocios
Le gustó: Limpieza
Enjoyed my one night stay. Comfortable clean bed. Clean room, Lovely and quiet. Dinner was fine just had to wait as it was busy. Nice area. Would stay again.
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Wendy

Se hospedó 2 noches en junio de 2023

10/10 Excelente

Graham

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comfortable
Hotel has been upgraded and is very comfortable. Our room was huge with lovely free standing bath but we had to go along lots of corridors and stairs. At breakfast cups were chipped and not that clean but food was great
Se hospedó 1 noche en mayo de 2023

8/10 Bueno

Paul

Se hospedó 1 noche en mayo de 2023

8/10 Bueno

Daniel

Se hospedó 1 noche en mayo de 2023

2/10 Terrible

Christian

Se hospedó 1 noche en abril de 2023

8/10 Bueno

nicola

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
just okay
I think for the price i would have expected better quality of pillows and some some nice toiletries. Its an older building so was very creaky. So was conscious of walking around the room. We had dinner at the pub, and again the quality was not good and breakfast was dreadful, not worth the £10.50
Se hospedó 1 noche en abril de 2023

8/10 Bueno

Heather

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2023

8/10 Bueno

Ian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A good Public House with rooms,clean and tidy Staff were very pleasant and a night porter is on hand. A down point is that there are a lot of stairs and if like me with mobility issues it is exhausting
Se hospedó 5 noches en marzo de 2023

6/10 Aceptable

Adrian

Viaje familiar
Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
No le gustó: Servicio y personal
Nice hotel, bar and restaurant. Loo issues !
The pub/hotel was really very well decorated and contemporary. Nice bar and food options. The family room we stopped in (number 1) was really well presented and comfortable. Unfortunately the toilet didn’t flush properly, we reported this to the reception after our firsts nights stay. We could see that the maintenance man had been to the room but it was no better. We mentioned this when we returned to the hotel at 11pm, the receptionist offered to move us rooms but as it late so we declined. The disappointing aspect of this was you could tell this was a long standing problem that hasn’t been fixed. Yes we would stay here again but I don’t think it’s too much to ask for the loo to work.
Se hospedó 2 noches en marzo de 2023

10/10 Excelente

Elaine

Se hospedó 1 noche en marzo de 2023

10/10 Excelente

D

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2023

4/10 Malo

Lorraine

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
Unfortunately, the heating in 15 of the rooms wasn't working (February 2023) and we didn't want to use the little fan heater provided. We switched to the last available room with heating. The receptionist had to work hard under pressure to keep people happy; we were the lucky ones. Our meal was poor and one main course was returned. It's a shame because the dining room was pleasant and spacious but the menu didn't live up to the expectations. There are a lot of staircases to negotiate with luggage as this is an old hotel. It's a pity it was let down by a heating problem and poor food because the location and property deserve better.
Se hospedó 1 noche en febrero de 2023

6/10 Aceptable

Stefan

Se hospedó 1 noche en febrero de 2023

6/10 Aceptable

Karen

Se hospedó 1 noche en febrero de 2023

8/10 Bueno

David, KNARESBOROUGH

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Convenient.
Se hospedó 1 noche en febrero de 2023

10/10 Excelente

andrew

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very high standard
Se hospedó 2 noches en febrero de 2023

8/10 Bueno

Peter

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Rooms ok
Se hospedó 1 noche en enero de 2023

10/10 Excelente

Deborah

Se hospedó 2 noches en diciembre de 2022

8/10 Bueno

Ms CA Lewis

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
New Year stay
I got a great price for the room as I booked in June. It is rather dated and had I paid full price which was £150 fir NYE I would not have been so happy. The price I actually paid reflects what you would expect for the aged room
Se hospedó 1 noche en diciembre de 2022