We stayed for 2 nights on 10th and 11th August , we were family of 4 ,our checking was ok and pleasant , we got to room and realised the ac was not working so tried phone through several times but phone was not working , partner went down and told reception who said really sorry phone must be broken and ac is not working and they will get it fixed asap and get us some fans !we went out and came back several hours later but no ac and no fans , spent whole night unable to sleep as was far 2 hot again told staff and were told no fans and maybe tomorrow they will get some , next day again had remind them and finally got 1 small tiny fan and told all they have , so my partner slept on floor so my 2 kids and I could sleep on bed with fan ,awful service and experience I booked the hotel as was showing 4 star and paid £396 for 2 nights was really disappointed and we didn’t not sleep 2 nights so had very tired kids ,kids have a ps3 in room but again had ask for games as wasn’t told we had pay for them on arrival ,these are basic things one should be told and explained at Check in ,breakfast was very basic for those on halal or vegetarian diets.all we got from staff we apologie that’s it . We didn’t want make a fuss whilst there further as I didn’t want my kids to upset and ruin their break away from home but I will definitely not going back and paying such a huge amount for not even a 2 star service !
