6/10 Aceptable
Alex W., Richmond, VA
6 abr. 2026
Le gustó: Limpieza
We can start with the positives -Very clean, well-kept cabin. Location was central to quick drives to downtown West Jefferson or Boone which was convenient for afternoon trips. Pool table was in good shape for a rental and lots of other small touches for activities to occupy your time while at the cabin. Spaces were ample and this is a great rental for families. When there was an issue, the owners were available and apologetic.Negatives:Several key items listed in the amenity description were not functioning when we arrived and some were not able to be fixed during our short stay. Grill not working, hot tub was not serviced when we arrived (they did have someone out the next day), downstairs fireplace was not ready to use (they did offer to get on the phone to help troubleshoot). As a renter on vacation, we want to arrive and have things ready to go, not alert the owners and then be asked to be a property-management/repair company for them. I'm not sure if they use one or not, but it did not appear so. The most disappointing part is that no compensation was offered.Again, owners were responsive and kind, but it isn't the kind of experience we expect when renting a property, some people may not mind some DIY when they arrive. One item would have been understandable, but the number of issues and inability to fully remedy them was frustrating. Hopefully based on other reviews this was just bad luck on our end, but the overall experience did not meet our expectations.
Alex W.
Se hospedó 3 noches en abril de 2026