We had a relaxing time at this property. The king size bed was very comfortable and it is tastefully decorated. The view is gorgeous and the back porch is lovely for eating, relaxing and reading a book. I did have several issues with the property management company. I emailed two days before we arrived to ask if we could check in about 45 minutes early around 3:15 as we needed wifi access for our daughter to take a class remotely for an hour and a half. They said to call the day of checkin and they could tell me if this was possible. We arrived in Boone around 2:30pm and I called the property management company at the number they gave me around 3pm and they were very rude. I asked politely 3 times if we could check in at 3:15 and they kept stating "this is against our policy". I explained 3 times that I had emailed them previously and they had instructed me to call the day of and ask if it was possible and the lady I spoke with was not interested in helping me or even willing to call the cleaning lady to see if she was finished. I had to ask again and then she finally said she would call and then she abruptly hung up on me with no goodbye, no I'll call you back, nothing. I have never been treated so poorly in my life. I then called back to speak with customer service and they told me they would look into this but they lady never called back or texted me anything. We also had a problem with the cabin when we arrived as the living room smelled like urine. We asked them to come back and clean the carpet in the living room as the smell of urine overpowered the room when we were sitting there and they NEVER came back to do anything the ENTIRE week. I also emailed them and they responded but never came to do anything so each day and night as we watched TV, sat in the living room, etc. we smelled urine the entire time. If I were the owners of this property, I would find a new property management company as they are not attentive to your guests who are paying top dollar to rent your property. I have never had such a poor experience with contacting a management company in my life.