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Opiniones de Comfort Inn Randolph - Boston

2.5 out of 5
Comfort Inn Randolph - Boston
1374 N Main Street, Randolph, MA

Opiniones

7.4

Bueno

Puntuación de 10, es decir, Excelente. Basada en 308 de 1002 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 347 de 1002 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 162 de 1002 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 100 de 1002 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 85 de 1002 opiniones" "

7.6/10

Limpieza

8.0/10

Servicio y personal

7.6/10

Servicios

7.4/10

Condiciones de la propiedad

7.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Jose

Se hospedó 1 noche en enero de 2024
Respuesta de Maria, el 14 feb. 2024
Thank you for staying with us!

10/10 Excelente

Rosanna C Santana De

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing, easy check in and check out, the breakfast was good, nothing to complain about this place, I will definitely to come back again.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Maria, el 16 nov. 2023
Hello, thank you very much for the positive review. Have a great night!

8/10 Bueno

Domingos

Se hospedó 1 noche en julio de 2023
Respuesta de General Manager, el 7 ago. 2023
Thank you for taking the time and giving us a positive 4-star feedback!I have shared your comments with my staff, and they join me in thanking you for the 4-stars. We take great pride in Comfort Inn Randolph - Boston and the services we provide for our valued guest. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.

8/10 Bueno

Viviana

Le gustó: Limpieza y servicio y personal
expedia me dio mala información. el hotel no tiene piscina.
Respuesta de Maria, el 13 jun. 2023
Thank you for staying with us!

8/10 Bueno

Domingos

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en junio de 2023
Respuesta de Maria, el 20 jun. 2023
Thank you for staying with us!

4/10 Malo

Cliente verificado

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No me gusto nada nada
Se hospedó 1 noche en julio de 2021
Respuesta de Kristen, el 7 ago. 2021
Thank you for staying with us

6/10 Aceptable

Luis

Viaje familiar
No le gustó: Limpieza
Se hospedó 5 noches en julio de 2021
Respuesta de Kristen, el 23 jul. 2021
Thank you for staying with us.

6/10 Aceptable

Nazira, Panama

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Hotel de buen precio
Es un hotel de muy buen precio. La salvedad es que esta lejos de la ciudad de Boston y en los alrededores del hotel no hay sitios cercanos para comer o comprar. Hay que movilizarse en carro. El hotel tiene un servicio de transporte gratis a la estacion del metro, el aeropuerto y el mall mas cercano. El espacio del desayuno es muy pequeño considerando la cantidad de habitaciones

8/10 Bueno

JEFFERSON

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This was a convenient option for a short trip to Randolph. The staff was accommodating and helpful. There is plenty of parking available and the place was clean. I would stay again.
Se hospedó 2 noches en abril de 2024
Respuesta de GM, el 29 abr. 2024
Thank you for taking the time and giving us an outstanding 4 out of 5 feedback! I have shared your rating with my staff members, they join me in thanking you! We take great pride at the Comfort Inn Randolph - Boston and services we provide for our valued guest. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.Sincerely, General Manager

4/10 Malo

Andrea

No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 24 abr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Randolph - Boston. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our hotel. Your satisfaction is important to us as a valued guest to our hotel. If you have a moment, please reach out to the hotel and speak to the manager. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 Excelente

Marc

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
It was satisfactory
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 15 abr. 2024
Thank you for taking the time and giving us an outstanding 5-star feedback!I have shared your rating with my staff members, they join me in thanking you! For the 5-stars. We take great pride at the Comfort Inn Randolph - Boston and services we provide for our valued guest. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Sincerely,General Manager

10/10 Excelente

Kissy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de GM, el 17 abr. 2024
Thank you for taking the time and giving us an outstanding 5 out of 5 feedback! I have shared your rating with my staff members, they join me in thanking you! For the 5 out of 5. We take great pride at the Comfort Inn Randolph - Boston and services we provide for our valued guest. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.Sincerely, General Manager

6/10 Aceptable

Amber

Viaje familiar
Property was decently clean and tidy but an older building so dated and stained walls/carpets. Staff where friendly but didn't go out of their way. No available water cooler after breakfast was told Id need to buy from the vending machine. Many reviews i read where 10/10 wish their had been some honesty as I was lookig for higher quality .
Se hospedó 3 noches en abril de 2024
Respuesta de GM, el 10 abr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Randolph. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our service and accommodation. As you pointed out, we are a dated hotel, and I would like to apologies for the inconvenience. We are keeping up with all the issues in hand and are making the corrections as we speak. Normal wear and tear are a daily occurrence. I would like to apologies again as you had not felt our staff did not go out of their way to make sure our guest is taken care of. They should have been more directional and understanding to your needs and concerns. As we do have a water cooler in the fitness room for our guest to use. Instead of them pointing you towards the marketplace for you to purchase a bottle of water.Originally, we had one in the breakfast area. Unfortunately, we are in a transition from the original water cooler to a new water filling station. Your satisfaction is important to us as a valued guest of our hotel. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excelente

Michael, Kennebunk

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Thanks for the great service!
Se hospedó 2 noches en abril de 2024
Respuesta de GM, el 9 abr. 2024
Thank you for taking the time and giving us an outstanding 5-star feedback!I have shared your rating with my staff members, they join me in thanking you! For the 5-stars. We take great pride at the Comfort Inn Randolph - Boston and services we provide for our valued guest. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Sincerely,General Manager

6/10 Aceptable

Tatiana

Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza
L'hôtel est bien de manière générale cependant, le Wifi laisse a désirer chaque fois que mon écran de téléphone se fermait je devait me reconnecter au Wii et remettre le mot de passe mais le gérant a dit qu'ils vont amélioré le réseaux et qu'ils sont conscients du problème d'internet. Les rideaux et les fenêtres des chambres demandent grandement a être changer et nettoyer c'était taché et poussiéreux. Le divan était aussi tâché ce n'est pas très agréable a regarder. Sinon, littere et matelas très confortable, déjeuner gratuit avec vaste choix d'aliments il y avait de tout, j'ai adoré pouvoir faire mes propres gaufres belges. Le personnels courtois et a l'écoute, emplacement de l'hôtel parfaite ! Il y a une station d'essence Shell juste a côté a 1 min. de marche a l'intérieur il y a une petite épicerie et un café. Un Dunkin donuts de l'autre côté de la rue, pharmacie et restos pas loin et un des plus grand centre commercial de Boston a 8 min en voiture.
Se hospedó 3 noches en marzo de 2024
Respuesta de Maria , el 3 abr. 2024
Bonjour. Nous nous excusons de ne pas avoir répondu à vos attentes et avons porté cela à l’attention de la direction. Merci d’être resté avec nous. Passez une bonne journée !

10/10 Excelente

Glorisel

Le gustó: Limpieza y servicios
Everything
Se hospedó 1 noche en marzo de 2024
Respuesta de Maria, el 1 abr. 2024
Thank you for staying with us!

8/10 Bueno

Karina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It’s good
Se hospedó 2 noches en marzo de 2024
Respuesta de Maria, el 1 abr. 2024
Thank you for staying with us!

10/10 Excelente

Rosanna

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent
Se hospedó 1 noche en marzo de 2024
Respuesta de Maria, el 20 mar. 2024
Thank you for the 5 stars. We will pass this along to our staff. Have a great night!

10/10 Excelente

michel

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
personnel courtois
Se hospedó 2 noches en marzo de 2024
Respuesta de Maria, el 20 mar. 2024
Thank you for the 5 stars. We will pass this along to our staff. Have a great day!

2/10 Terrible

Jamal

Se hospedó 1 noche en enero de 2024
Respuesta de Maria, el 10 ene. 2024
Hello Jamal, can you please explain why your stay was horrible? Please call me at 781-961-1000. Nothing was mentioned at the Front Desk of any complaints.

6/10 Aceptable

Elsie

Viaje familiar
Le gustó: Servicio y personal
Se hospedó 2 noches en diciembre de 2023
Respuesta de Maria, el 14 feb. 2024
Thank you for staying with us!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bringing in the New Year
Staff was very friendly, rooms were very clean and the beds very comfortable
Se hospedó 1 noche en diciembre de 2023
Respuesta de Maria, el 6 ene. 2024
Happy New Year and thank you for staying with us!

10/10 Excelente

Brian

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Maria, el 6 ene. 2024
Thank you for staying with us!

10/10 Excelente

Ricky

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de Maria, el 14 feb. 2024
Thank you for staying with us!

4/10 Malo

Katherine

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
The shower chair in my room had not been cleaned and had human fecal matter on it.
Se hospedó 4 noches en diciembre de 2023
Respuesta de Maria, el 4 ene. 2024
I am very sorry for the bad experience. I have forwarded this to the Housekeeping department. Have a great day!

8/10 Bueno

Bianchy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en diciembre de 2023
Respuesta de Maria, el 20 dic. 2023
Thank you for staying with us.

6/10 Aceptable

Rolando

Viaje en grupo, Viaje de negocios
Le gustó: Servicio y personal
Average
Se hospedó 2 noches en diciembre de 2023
Respuesta de Maria, el 20 dic. 2023
Thank you for staying with us.

2/10 Terrible

Milan

Se hospedó 1 noche en diciembre de 2023
Respuesta de Maria, el 20 dic. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Randolph - Boston. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay at our hotel. Your satisfaction is important to us as a valued guest to our hotel. Can you tell me what was unsatisfactory about your stay?We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

8/10 Bueno

Bony

Le gustó: Servicios
It’s quiet and safe to stay there
Se hospedó 2 noches en diciembre de 2023
Respuesta de Maria, el 20 dic. 2023
Good morning. Thank you so much and we will let the team know. Have a great day!

2/10 Terrible

Belota

No le gustó: Limpieza, servicios, condiciones de la propiedad
The room was so noisy. I could literally hear everything that was going on in the next room.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Maria, el 20 dic. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Randolph - Boston. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay at our hotel. Your satisfaction is important to us as a valued guest to our hotel. Did you contact the Front Desk or Management? We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 Excelente

Daeja

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice staff, room was clean and comfortable . Washer and dryer worked great and they also provide change in quarters to use. I enjoyed my stay !
Se hospedó 2 noches en noviembre de 2023
Respuesta de Maria, el 28 nov. 2023
Thank you for staying with us! Have a great day!

10/10 Excelente

MARIE S.

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Maria, el 20 dic. 2023
Good morning, thank you so much and we will let the team know. Have a great day!

6/10 Aceptable

Kris

It was easy to be on and off the main road quickly!
Se hospedó 3 noches en octubre de 2023
Respuesta de Maria, el 26 nov. 2023
Thank you for staying with us!

6/10 Aceptable

Kevin

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Curtains wouldnt close all the way letting in light. Toilets could be heard all night being flushed. Ac units are loud….! Sleep was limited and the pillows were tiny.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Maria, el 19 nov. 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

10/10 Excelente

Jonas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I like everything about it
Se hospedó 1 noche en noviembre de 2023
Respuesta de Maria, el 12 nov. 2023
Thank you for staying with us! Have a great day!

8/10 Bueno

Joseph

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Everything was great except for one issue. The Hotel was clean, quiet and very friendly staff. Only issue was the room we had on the 3rd floor did not have curtains that closed. The outside lights kept us up all night. Our room was facing the Lombardo's function hall and whatever lights that were outside shined into the room. Other then that it was a comfortable visit. If we return we will be making sure we are not on the same side of the 3rd floor.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Maria, el 12 nov. 2023
Hello. We are truly sorry for the inconvenience this may have caused. Did you contact the Front Desk for assistance in regard to this?

10/10 Excelente

JOVENEL

Good
Se hospedó 2 noches en octubre de 2023
Respuesta de Maria, el 3 nov. 2023
Thank you for staying with us!

10/10 Excelente

Katja

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 6 noches en octubre de 2023
Respuesta de Maria, el 3 nov. 2023
Thank you for staying with us!

10/10 Excelente

Marsha, Brooklyn

Viaje familiar con niños
Le gustó: Servicios
The suite was so beautiful, it gave an international feel which I have never experienced in a hotel in the States
Se hospedó 3 noches en octubre de 2023
Respuesta de Maria, el 31 oct. 2023
I am very glad you enjoyed your stay with us in the states. Thank you for staying with us! Have a great day!

8/10 Bueno

Olivier

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de Maria, el 28 oct. 2023
Thank you for staying with us!

8/10 Bueno

Charlene

Se hospedó 1 noche en octubre de 2023
Respuesta de Maria, el 28 oct. 2023
Thank you for staying with us!

4/10 Malo

corinne

Le gustó: Limpieza
No le gustó: Comodidad de las habitaciones
Uncomfortable Stay
The room was clean, the breakfast was good, however the comfort of the room regarding the temperature was poor. The temperature of room 411 was cold. The heating system of the room did not work, cold air came out of the heating system. Two extra blankets were given, and there was no other room to move to, due to the full capacity of the hotel. Arrived on Friday 10/20, it was reported then. They said they were "short staffed", but someone was to come up to the room but they did not, an extra blanket was given at that time. It was reported again on Saturday 10/21 another blanket was given; the room remained cool. Someone came up to the room on Monday 10/23 the day of check out to look at the system. Needless to say I was disappointed and was not comfortable during my stay.
Se hospedó 3 noches en octubre de 2023
Respuesta de Maria, el 28 oct. 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

6/10 Aceptable

Pamela

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The location and room were good. The wifi did not work. It appeared to be connected. But Terrible signal. Unable to connect to any internet service
Se hospedó 3 noches en octubre de 2023
Respuesta de Maria, el 23 oct. 2023
My apologies. Managment is now aware of the situation! Thank you for staying with us!

6/10 Aceptable

Kathryn

Cobwebs and dust bunnies in the room! Front desk clerk was mumbling and cud barely understand him needs to be trained in customer service and work on his English skills
Se hospedó 1 noche en octubre de 2023
Respuesta de Maria, el 28 oct. 2023
I am sorry you COULD NOT understand the well-trained Front Desk Agent that speaks perfect English! Thank you for staying with us and have a great day!

8/10 Bueno

Michele

Le gustó: Limpieza y servicio y personal
Breakfast could be improved..
Se hospedó 2 noches en octubre de 2023
Respuesta de Maria , el 18 oct. 2023
Thank you for staying with us!

6/10 Aceptable

Eric

Se hospedó 2 noches en octubre de 2023
Respuesta de Maria , el 18 oct. 2023
Thank you for staying with us!

10/10 Excelente

Moriah

Viaje en grupo
Le gustó: Servicio y personal y servicios
No le gustó: Condiciones de la propiedad
This place was very budget friendly, was mostly clean and definitely in a safe area. Staff were friendly and very helpful and the location is great. We loved the continental breakfast and the night staff that checked us in was so kind. The two little things that kind of brought the rating down was in regards to the fact that the ceiling in our room had mold and dust on it, when we laid in bed at night we were looking up at it. The vent fan in our bathroom wasnt working so maybe that contributed? Not sure. The bathroom area under the sink also was a bit dusty. Housekeeping tidied our room the second day we had stayed but didnt stop by our third day at the hotel but maybe it was because we would be checking out the following day. All in all we would stay here again, would most likely just request a different room
Se hospedó 3 noches en octubre de 2023
Respuesta de Maria, el 22 oct. 2023
Thank you for staying with us!

10/10 Excelente

Deborah

Se hospedó 1 noche en octubre de 2023
Respuesta de Maria , el 5 nov. 2023
Thank you for staying with us!

10/10 Excelente

Grace

Se hospedó 2 noches en octubre de 2023
Respuesta de Maria , el 5 nov. 2023
Thank you for staying with us!

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The property was clean inside and out. The staff was very nice. Location was nice- gas station and convenience store next door, highway right down the road.
Se hospedó 4 noches en octubre de 2023
Respuesta de Maria, el 15 oct. 2023
Thank you for staying with us!