Stayed here for a week August 2021. The penthouse is large, on a beautiful beach and has potential. However, it is in terrible condition & is not a luxury experience. For the ridiculous price we paid for the week, we had high expectations (we also travel extensively around the world so not our first VRBO or rental experience). I couldn’t believe how many issues we had but here’s a list:
1. The screen door is ripped. Maintenance came by to duct tape it but it blew open in 2 minutes. Forget enjoying the patio in the evening, as mosquitoes will carry you away.
2. The screen door will not stay latched shut.
3. The main stove burner is broken, which they know as a sticker saying it’s inoperable and not to use. But seriously? This should be fixed immediately!
4. The tile floors needs scrubbed. The grout in the entryway is black & while I know they were cleaned before we got here, we could not walk barefoot, as it’s so dirty, our feet were black in 5 mins.
5. The 2 beach chairs left for guest use are completely rusted, which has stained the beach towels and our clothes. Also, the zero gravity chair is broken, missing a bolt. The umbrella doesn’t latch down so will fly away because you can’t lock it.
6. Two bar stools are broken. The broken support bar was sitting on the seat when we arrived.
7. One of the cabinet latches is broken (next to the wine cooler), almost slammed into my head as I was putting away groceries.
8. My son found a used bottle of lavender “personal massage oil” in the side drawer in the master bathroom. 🤢 obviously the cleaning staff is not doing a great job during a global pandemic if that was left there?
9. The remotes need batteries changed as they don’t work half the time. Unless super close to the TV.
10. The main couch is STILL broken. This was noted in feedback on VRBO back in May. Still broke. Really uncomfortable to sit on! We had to prop books under it to avoid rolling off the couch.
11. Main blind in the master won’t roll up. Maintenance tied it up so we could see the ocean and we had to use the blackout curtains at night since we couldn’t lower it.
12. The master bathroom shower ceiling is covered in black mould!!
We had maintenance out twice to try to fix some items but it was just too much. His attitude was “can’t fix that or that or that.” Would NOT recommend this condo at all, plenty of nicer places in AMI. We are so disappointed, as we wasted a ton of money on this place & it was such a letdown.