The room was laid out as expected. We booked a 3 bedroom for our family of 6 adults and 1 small child. We received 2 parking passes. I was not told in advance that the apt. was up stairs which proved to be very difficult for my husband and myself as we are handicap. I asked about handicap parking and was told that it was on the property. However, the entire stay, 2 cars were parked in the handicap spaces with no stickers and no parking passes visible. In fact most of the parking lot was full of cars with no parking passes. When it was brought to the attendant's attention, she appeared unconcerned and said there was parking available on the street. If i had know about the stairs and parking, i would not have book this location.,