2/10 Terrible
Cindy C.
18 oct. 2025
Le gustó: Limpieza
Very Disappointing Ending to an Otherwise Nice Stay.We stayed at Tropical Haven in Bradenton from October 10–18, 2025, and while we truly enjoyed the home and the area, our experience ended very poorly. Before we left the property manager charged 300 to our credit card for a few louvers that came off the laundry room door. He did not get an estimate for repair when it would have been easily fixed by someone other than me. I sent him a photo and apologized that the door came apart.I had already explained that it was an accident that could happen to anyone, and that I am recovering from breast cancer, so I don’t have the strength to pull or damage anything forcefully. Instead of understanding, the manager became threatening and dismissive, even going so far as to call me “delusional.”I did get very upset that an accident was not forgiven and that I am a platinum member of Vrbo. I was tired and also upset that in a world where people seem to not be forgiving. Accidents happen. The rules of this property are very strict. The pool heater was not working either. The grill did not work properly. This treatment was deeply upsetting and unprofessional, especially after we took good care of the property and had such a pleasant stay otherwise. It’s unfortunate that what could have been a five-star review ended this way. I would not recommend Tropical Haven or Destination Paradise Vacation Rentals based on how this situation was handled.
Cindy C.
Se hospedó 8 noches en octubre de 2025
