Good
Overall, the cabin was very nice.
Bad
-No toilet paper in cabin
-Gaslog fireplace did not work because the propane tank was empty
-Little hot water to fill garden tub
-Drains in shower, tub, and toilet were clogged and backed up into tub, shower, and toilet; rendering the toilet unusable
-Sewer pipe under cabin broke
-We were required to move cabins after being there less than 24 hours, and with less than 24 hours left on our stay.
-The new cabin did not have the same amenities as the previous cabin, and the bed was like sleeping on concrete.
-The Operations Manager (Chase) was extremely arrogant, and did not act like he wanted to do anything to improve our stay. He kept asking what we wanted; I asked what was Thousand Hills’ protocol for these types of situations. He replied with “these circumstances are unavoidable”, and failed to offer any suggestions. Finally, I politely asked if they could comp us a night’s stay, and he agreed.
I will not be staying at Thousand Hills anytime soon.