Overall, 5 stars, and we would stay here again. We loved the space, the cleanliness both inside and outside the unit, the quietness, and the view of the lake. We also appreciated the help we received from the concierge for a couple of our shows and the quick response we received when we had a question about the wi-fi. Our favorite thing about the unit was the sunroom! If I could take off 1/2 of a star, it would be for a few minor details. We could never get in the door with a single try on the keypad; it always took at least 2-3 tries. Also, it would have been nice to have a couple of additional items provided: an extra set of hand towels for each bathroom so that while one set was in the washing machine, another set could be used; and a scrubbie/sponge for washing dishes. The only (minor) faults with the unit itself were: a lopsided and not very bright overhead light fixture in the main bedroom; and not-so-great pillow options for the beds. Outside the unit, we had to be cautious on the stairs as the piece of metal at the top of each set of stairs was uneven/warped and we had to be careful not to catch our feet on it. We've stayed in a number of VRBO's and, despite these few minor details, this was one of the nicest.