Áreas de la propiedad

Opiniones de Westgate Branson Woods Resort and Cabins

3.5 out of 5
Westgate Branson Woods Resort and Cabins
2201 Roark Valley Drive, Branson, MO

Opiniones

6.8
Puntuación de 10, es decir, Excelente. Basada en 288 de 1003 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 236 de 1003 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 178 de 1003 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 176 de 1003 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 125 de 1003 opiniones" "

7.2/10

Limpieza

7.4/10

Servicio y personal

7.8/10

Servicios

7.0/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Veronica

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Me gusto está muy bonito y tranquilo lo que no me gusto que al registrarnos nos dijeron que contaban con servicio a anotación cuando solicitamos el servicio no nos lo dieron Xk no contaban con eso y tampoco con limpieza en el cuarto durante la instancia
Se hospedó 3 noches en septiembre de 2022

10/10 Excelente

Fernando

Viaje familiar
Le gustó: Condiciones de la propiedad
a good place only the rooms need a little more care and cleaning
Se hospedó 2 noches en julio de 2022

8/10 Bueno

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Internet no es libre , cobran 10 dólares por el wifi
Se hospedó 2 noches en abril de 2021

10/10 Excelente

Alvin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Estadía
Lo recomiendo es súper cómodo muy limpio y dan un excelente servicio .
Se hospedó 3 noches en marzo de 2021

6/10 Aceptable

Francisco Javier

Viaje de negocios
No le gustó: Servicio y personal
bad service
Bad service
Se hospedó 1 noche en agosto de 2020
Respuesta de Westgate Resorts, el 2 sept. 2020
Francisco, Thank you for your input regarding your stay. Please accept our apologies if a member of our staff was less than courteous, as this is not our standard. We appreciate your comments, as it helps us identify areas in which we can improve. We hope to have another chance to provide you with a wonderful stay.

4/10 Malo

Cliente verificado

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Luce vieja, instalaciones viejas, no hay desayunos,
Se hospedó 1 noche en septiembre de 2019

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No habían sacado la basura del basurero fue lo único malo el lugar muy bonito y espacioso
Se hospedó 1 noche en junio de 2019
Respuesta de Westgate Customer Care, el 1 jul. 2019
Gracias por sus comentarios. Lamentamos cualquier inconveniente y esperamos contar con otra oportunidad para superar sus expectativas. Jessy

6/10 Aceptable

Cliente verificado

Viaje en grupo, Viaje familiar
Le gustó: Limpieza
Muy bueno no me gusto el que no incluye desayuno
Se hospedó 1 noche en abril de 2019
Respuesta de Westgate Customer Care, el 4 may. 2019
Gracias por sus comentarios. Siempre estamos buscando mejorar y esperamos contar con otra oportunidad para superar sus expectativas. Jessy

8/10 Bueno

Cliente verificado

Le gustó: Comodidad de las habitaciones
Más o menos.
De acuerdo al hotel, Los cuartos muy sencillos, esperaba más. Nunca fueron a limpiar nuestras habitaciones. No hubo toallas limpias, ni jabón, ni papel sanitario. Pero lo que más me molestó fue la espera tan larga para registrarme y para entregar los cuartos. PD...Recomiendo más empleados bilingües.
Se hospedó 2 noches en agosto de 2017
Respuesta de GuestRelations, el 16 ago. 2017
Gracias por compartir su experiencia con nosotros. Lamentamos saber que su visita a nuestro resort no fue del todo placentera. Siendo una compañía de tiempos compartidos, nuestro sistema de limpieza es diferente pero, esto no excusa los problemas que pudo haber pasado. Agradecemos nos provea esta información ya que siempre estamos buscando áreas en las que podamos mejorar. Esperamos nos permita otra oportunidad para exceder sus expectativas en el futuro. Allie

2/10 Terrible

roxanna, US

No le gustó: Servicio y personal
Personal terrible
Personal rudo para nada amables tratan de engañarte
Respuesta de Westgate Customercare, el 26 dic. 2016
Thank you for your review. We hope that you return to our resort again to experience more of what we have to offer.

10/10 Excelente

Mark

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Anatoli

Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Aniya

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing views and scenery. Convenient amenities but everything closes pretty early. I also wasnt aware until i arrived that the cabins are set up to where if it is a 4 room cabin and you only book 1 or 2 rooms, then the kitchen & living area is a shared space with whoever books the other 2 bedrooms. I was definitely offput by that set up but luckily i had booked a 2 bedroom cabin so my family and i had the whole thing to ourselves. The Cafe was great with coffee & pizza. The indoor pool is basic but functional. Loved the mini golf & basketball court. Only 10 minutes or less from the strip. I would definitely recommend for families or a couples quiet get away.
Se hospedó 2 noches en marzo de 2024
Respuesta de Social Media Support , el 3 abr. 2024
Hi Aniya, Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed the amazing views and convenient amenities during your stay. We apologize for any inconvenience caused by the cabin setup, but we're glad to hear that booking a 2-bedroom cabin provided you with the space you needed. It's fantastic to hear that you enjoyed our Cafe, indoor pool, mini golf, and basketball court, and that our location was convenient for your needs. We appreciate your recommendation and hope to welcome you back for another wonderful stay in the future!Kind Regards,

10/10 Excelente

Nathan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The villa was perfect for our anniversary get away! The jacuzzi tub in the room was relaxing and enjoyable!
Se hospedó 2 noches en marzo de 2024
Respuesta de Social Media Support , el 3 abr. 2024
Hi Nathan, Thank you for your feedback on the Westgate Branson Woods Resort! We are so glad to learn that you had an outstanding experience at our resort. We invite you to visit us again soon for another wonderful vacation. Best Wishes,Social Media Support

8/10 Bueno

Mike

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was clean and staff was prompt and courteous. Little disappointed as the room did not have a private balcony as depicted. But, overall was a pleasant stay. I would stay again and would recommend it.
Se hospedó 1 noche en marzo de 2024
Respuesta de Social Media Support , el 3 abr. 2024
Hi Mike, Thank you for your review! We're delighted to hear that you found your room clean and our staff prompt and courteous during your stay. We apologize for any disappointment regarding the private balcony, and we appreciate your understanding. It's wonderful to know that despite this, you still had a pleasant stay overall. We look forward to welcoming you back in the future and appreciate your recommendation!Kind Regards, Social Media Support

10/10 Excelente

Kurt

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was helpful and courteous. The property had a “secluded” feel in the woods while being only minutes from dining, shows and shopping. The presence of a security gate with guard only added to the sense that you are in an exclusive establishment. Would definitely recommend and stay again in the future.
Se hospedó 3 noches en marzo de 2024
Respuesta de Social Media Support , el 3 abr. 2024
Hi Kurt, Thank you for your wonderful review! We're thrilled to hear that you found our staff helpful and courteous, and that you enjoyed the secluded ambiance of our property while still being conveniently close to dining, shows, and shopping. Your feedback about the security gate and guard is appreciated, and we're delighted that it added to your sense of exclusivity. We can't wait to welcome you back for another fantastic stay in the future!

10/10 Excelente

Kathryn

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved the jetted tub in our villa. Obviously it’s cold outside right now (its January) but it woulda been nice to have the pool a little warmer
Se hospedó 3 noches en enero de 2024
Respuesta de Westgate Customer Care, el 5 feb. 2024
Hi, we are glad to hear that you enjoyed the jetted tub in your villa! We appreciate your feedback regarding the pool temperature and hope to welcome you back to Westgate Resorts.Kind regards,

10/10 Excelente

Andy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Social Media Support, el 8 ene. 2024
Hi Andy, We are so glad you had a 10--star experience at our resort. We hope to see you back at the Westgate Branson Woods Resort and Cabins for another impressive stay!Best Wishes,Social Media Support

10/10 Excelente

Suzanne

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Great place to stay
The resort is absolutely stunning! My family and I had a wonderful experience over all. Our room was extremely clean when we checked in. However, the front desk wasn’t friendly and were more welcoming to timeshare owners than guests.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Social Media Support, el 8 ene. 2024
Hi Suzanne, Thank you for your feedback about your experience at the Westgate Branson Woods Resort and Cabins! We are so glad to learn about your outstanding vacation at our resort. We look forward to welcoming you again for another fantastic visit to Westgate Resorts!Best Wishes,Social Media Support

10/10 Excelente

Tracy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Loved the security of the gated entrance and nice inn views. Front desk lady referred us to the Downing Pour House in Hollister. Cigar lounge couple doors down and the flea market were great!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Social Media Support, el 8 ene. 2024
Hi Tracy, Thank you for taking the time to share your experience with us! We're thrilled to hear that our front desk staff were able to recommend some local attractions, such as the Downing Pour House in Hollister, the cigar lounge nearby, and the flea market. We hope you had a wonderful time exploring the area, and we look forward to welcoming you back soon! Best Wishes,Social Media Support

10/10 Excelente

Jesse

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Our stay was uneventful, and that was exactly what we wanted. Very relaxing for sure.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Social Media Support, el 8 ene. 2024
Hi Jesse,Thank you for your feedback. We are very happy you had a phenomenal visit to our property. We truly look forward to our next opportunity to welcome you and your family to the Westgate Branson Woods Resort and Cabins.Best Wishes,Social Media Support

8/10 Bueno

Melissa, Camdenton

Viaje en grupo, Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great resort. A bit far from the landing and Top of the Rock.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Social Media Support, el 8 ene. 2024
Hi Melissa, Thank you for your feedback! We are so glad you had a great experience at our resort. We hope to welcome you back soon for another wonderful vacation at the Westgate Branson Woods Resort and Cabins.Best Wishes,Social Media Support

4/10 Malo

james

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 3 noches en diciembre de 2023
Respuesta de Social Media Support, el 8 ene. 2024
Hi James, Thank you for your rating on the Westgate Branson Woods Resort and Cabins. We do regret to see that you did not enjoy your vacation experience. We hope to have the opportunity to welcome you for a more excellent experience soon.Best Wishes,Social Media Support

10/10 Excelente

Beverly

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was a great trip and experience!,,
Se hospedó 4 noches en diciembre de 2023
Respuesta de Social Media Support, el 8 ene. 2024
Hi Beverly, Thanks for visiting the Westgate Branson Woods Resort and Cabins! We are so glad you had an incredible stay, and we look forward to hosting you again.Best Wishes,Social Media Support

10/10 Excelente

Jeanne

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I thought we were staying at the actual resort but it was kind of a strip of 10 rooms with outside door access - like a cheaper motel. The room was nice- just not what I expected. The door lock didn’t work when we came in late and had to wait on maintenance come to unlock it and change the battery in the lock- but the wait wasn’t terribly long.
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Dana

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en noviembre de 2023
Respuesta de Social Media Support, el 8 ene. 2024
Hi Dana, Thank you very much for your rating on the Westgate Branson Woods Resort and Cabins. We are glad you had a terrific stay, and we invite you to visit us again soon.Best Wishes,Social Media Support

10/10 Excelente

Kateryna

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Тепло,тихо и уютно!!!Рекомендую
Se hospedó 2 noches en noviembre de 2023
Respuesta de Social Media Support , el 29 nov. 2023
Hi Kateryna, We appreciate you taking the time to give us a rating. We can't wait to welcome you back to the Westgate Branson Woods Resort!Best Wishes,Social Media Support

10/10 Excelente

Carissa

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Absolutely stunning. I feel safe here.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Social Media Support , el 29 nov. 2023
Hi Carissa, Thank you for the kind rating. We’re so happy your visit at the Westgate Branson Woods Resort went well. We look forward to hosting you again!Best Wishes,Social Media Support

10/10 Excelente

Kristi

Se hospedó 1 noche en noviembre de 2023
Respuesta de Social Media Support, el 8 ene. 2024
Hi Kristi, We are so glad you had a 5-star experience at our resort. We hope to see you at the Westgate Branson Woods Resort and Cabins for another impressive stay!Best Wishes,Social Media Support

8/10 Bueno

Jon

Viaje familiar
Le gustó: Servicios
No daily cleaning room or fresh towels, had to request.
Se hospedó 5 noches en noviembre de 2023
Respuesta de Social Media Support , el 27 nov. 2023
Hi Jon, Thank you for the feedback on the Westgate Branson Woods Resort and Cabins. We regret to learn that you did not fully enjoy your experience. It is our hope that you will allow us the honor of hosting a more excellent stay in the future.Best Wishes,Social Media Support

8/10 Bueno

David

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Concerns with woodchucks and quest safety. Need on site restaurant, breakfast for sure
Se hospedó 3 noches en noviembre de 2023
Respuesta de Social Media Support , el 27 nov. 2023
Hi David, Thank you for choosing the Westgate Branson Woods Resort. We appreciate you taking the time to rate your experience and we hope to welcome you back to our resort in the future.Best Wishes,Social Media Support

10/10 Excelente

NICOLE

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It wqs so pretty and decorated for christmas. The hotel was very well maintained and updated. Very comfortable beds and pillows.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Social Media Support , el 21 nov. 2023
Hi Nicole, We are so grateful for your 5-star review. We are so delighted to know that you enjoyed every aspect of the Westgate Branson Woods Resort and Cabins! We can’t wait to welcome you back soon for another dream vacation. Best Wishes,Social Media Support

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Comodidad de las habitaciones
Beds were like sleeping on bricks. Very hard Bathroom was very small and toilet ran the entire time
Se hospedó 2 noches en noviembre de 2023
Respuesta de Social Media Support , el 15 nov. 2023
Hi, Thank you for taking a moment to rate your stay at the Westgate Branson Woods Resort. We understand how disappointing it can be when your expectations are not met. We hope that this unpleasant experience does not discourage you from visiting Westgate Resorts in the future.Best Wishes,Social Media Support

8/10 Bueno

Martin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de Social Media Support , el 15 nov. 2023
Hi Martin, We appreciate your 5-star rating very much. We hope to see you again very soon for a relaxing stay at the Westgate Branson Woods Resort!Best Wishes,Social Media Support

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Greatest weekend
The room was amazingly clean, very up to date amenities and the people very helpful and friendly. The decorations for fall was above what I would have expected. I will truly go back when I plan another trip to Branson, Mo
Se hospedó 2 noches en octubre de 2023
Respuesta de Social Media Support, el 6 nov. 2023
Hello, We extend our gratitude for your rating of Westgate Branson Woods Resort and Cabins! It's fantastic to hear that your stay was superb, and we're counting down the days until your return.Best Wishes,Social Media Support

10/10 Excelente

Rusty

Se hospedó 2 noches en octubre de 2023
Respuesta de Social Media Support, el 8 ene. 2024
Hi Rusty, We appreciate you taking the time to leave us a 5-star rating! It pleases us to know you enjoyed an excellent vacation at the Westgate Branson Woods Resort and Cabins, and we hope to welcome you back many times in the future.Best Wishes,Social Media Support

10/10 Excelente

Joshua

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en octubre de 2023
Respuesta de Social Media Support, el 6 nov. 2023
Hi Joshua, Your 5-star rating is greatly appreciated! It's fantastic to hear about your incredible vacation experience at Westgate Branson Woods Resort and Cabins, and we're already looking forward to your next stay. Best Wishes,Social Media Support

10/10 Excelente

Maggie

Se hospedó 2 noches en octubre de 2023
Respuesta de Social Media Support, el 6 nov. 2023
Hi Maggie, We're absolutely delighted by your 5-star rating! Knowing you had a wonderful vacation at Westgate Branson Woods Resort and Cabins brings us joy, and we look forward to your future visits.Best Wishes,Social Media Support

8/10 Bueno

Michael

Se hospedó 1 noche en octubre de 2023
Respuesta de Social Media Support, el 6 nov. 2023
Hi Michael, Thank you for taking the time to rate Westgate Branson Woods Resort and Cabins! We're delighted to know that your stay was outstanding, and we extend an open invitation for your future visits.Best Wishes,Social Media Support

10/10 Excelente

Ashley

Se hospedó 5 noches en octubre de 2023
Respuesta de Social Media Support, el 6 nov. 2023
Hi Ashley, Your 5-star rating is greatly appreciated! It's fantastic to hear about your incredible vacation experience at Westgate Branson Woods Resort and Cabins, and we're already looking forward to your next stay.Best Wishes,Social Media Support

10/10 Excelente

Randal

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Gate security helps you feel safe - exceptional checkin experience. Room was nice but shower was not very strong. Hot and cold water were reversed (unit 401)
Se hospedó 1 noche en octubre de 2023
Respuesta de Social Media Support, el 11 oct. 2023
Hi Randal, Thank you so much for taking the time to provide us with your feedback. We are so delighted that you rate our service as 5-star as we strive to provide just that for all our customers. We look forward to seeing you again soon at the Westgate Branson Woods Resort and Cabins.Best Wishes,Social Media Support

4/10 Malo

Cliente verificado

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 3 noches en octubre de 2023
Respuesta de Social Media Support, el 11 oct. 2023
Hi,Thank you for your rating on the Westgate Branson Woods Resort and Cabins. We do regret to see that you did not enjoy your vacation experience. We hope to have the opportunity to welcome you for a more excellent experience soon.Best Wishes,Social Media Support

6/10 Aceptable

Petrina

Se hospedó 2 noches en octubre de 2023
Respuesta de Social Media Support, el 6 nov. 2023
Hi Petrina, We appreciate your rating of Westgate Branson Woods Resort and Cabins! We look forward to hosting you again!Best Wishes,Social Media Support

8/10 Bueno

Beatrice

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 3 noches en septiembre de 2023
Respuesta de Social Media Support , el 9 oct. 2023
Hi Beatrice, We appreciate you taking the time to give us a rating. We can't wait to welcome you back to the Westgate Branson Woods Resort!Best Wishes,Social Media Support

10/10 Excelente

Deanna

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en septiembre de 2023
Respuesta de Social Media Support, el 13 sept. 2023
Hi Deanna, We appreciate you taking the time to leave us a 10-star rating! It pleases us to know you enjoyed an excellent vacation at the Westgate Branson Woods, and we hope to welcome you back many times in the future.Best Wishes,Social Media Support

10/10 Excelente

Jayme

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was nice and clean, the king bed and pillows were comfortable... will definitely stay there again...
Se hospedó 2 noches en septiembre de 2023
Respuesta de Social Media Support, el 11 sept. 2023
Hi Jayme, Thank you for choosing the Westgate Branson Woods! We appreciate you taking a moment to rate your stay. We are glad it was excellent.Best Wishes,Social Media Support

10/10 Excelente

Sandra

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023
Respuesta de Social Media Support, el 11 sept. 2023
Hi Sandra, We appreciate your rating on the Westgate Branson Woods. We are so glad to know you had a great stay and that your vacation exceeded your expectations. We hope to welcome you back in the very near future.Best Wishes,Social Media Support

4/10 Malo

Monty

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Gave us a room that was already occupied. The room was not in good shape. Cleaning service did not do a good job cleaning it. Not happy at all.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Social Media Support, el 13 sept. 2023
Hi Monty, Thank you for taking a moment to rate your stay at the Westgate Branson Woods. We understand how disappointing it can be when your expectations are not met. We hope that this unpleasant experience does not discourage you from visiting Westgate Resorts in the future.Best Wishes,Social Media Support

4/10 Malo

Vijay

Viaje familiar
Older Decor with sticky floor.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Social Media Support, el 11 sept. 2023
Hi Vijay, Thank you for taking a moment to rate your stay at the Westgate Branson Woods. We understand how disappointing it can be when your expectations are not met. We hope that this unpleasant experience does not discourage you from visiting Westgate Resorts in the future.Best Wishes,Social Media Support

4/10 Malo

Gareth

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en septiembre de 2023
Respuesta de Social Media Support, el 11 sept. 2023
Hi Gareth, Thank you for taking the time to rate your experience on the Westgate Branson Woods with us. We do wish you could have elaborated on what caused you to select a low rating as candid guest feedback is what allows us to improve. We certainly hope to have a future opportunity to make things right.Best Wishes,Social Media Support