We were so excited about our first vacation to the mountains! The scenery, snow, and mountains were just breath taking.
Unfortunately, overall cleanliness of the property was very disappointing. The downstairs bathroom had mold and mildew on the shower curtain. The sofa bed downstairs was dirty. It looked like what appeared to be bed bugs when we unfolded it. Additionally, the mattress cover was dirty as well. When the property manager was made aware he disputed the concerns initially then later said it wasn’t bugs just crumbs from where someone had been eating in the bed. The manager said he’d bring the housekeeper in the following day to clean sofa bed. However, the next day no housekeeper showed up. When I contacted the property manager to ask if he was still planning to send a housekeeper he said no he would just give us a $125 credit and we could wash the mattress cover ourselves. The property manager seemed to be bothered by me contacting him. We’ve always had great experiences with VRBO property but this one was not. If you need additional information please don’t hesitate to contact me.