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Opiniones de The Bear and Swan

5 out of 5
The Bear and Swan
13 South Parade, Chew Magna, Bristol, England

Opiniones

9.2

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 121 de 177 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 39 de 177 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 10 de 177 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 7 de 177 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 0 de 177 opiniones" "

9.6/10

Limpieza

9.4/10

Servicio y personal

8.8/10

Servicios

9.2/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Gareth

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
unfortunately we only used it as an ovenight stay for an early flight, so unable to fully comment.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

kay

Viaje en pareja, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Lovely property beautiful room thankyou
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Keith

Se hospedó 1 noche en abril de 2024

10/10 Excelente

Gail

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is a very old property which has been sympathetically modernised. Spacious bedroom with lovely soft bedding. Good selections of tea, coffee and other drinks in the room. Staff were very attentive and the evening food gave good options on the menu which were well presented and tasty . We would stay again.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Helen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

8/10 Bueno

lynda

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Lovely old inn very convenient for Bristol airport. Comfortable room with good facilities. No car park but easy access to free parking. Stairs up to rooms may be a little difficult for some, especially if handling luggage. Arrived on a Sunday & although I had checked availability of restaurant menus, there was very little choice. Will, however saved the day with excellent customer service & the chef certainly knows how to cook a superb Sunday lunch. Will definitely stay again.
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Ian

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was great, as was the food, but accommodation was let down by a messy backstairs access that is also used as a storage area = poor impression. Also, to charge extra for tea/coffee with breakfast felt a bit cheap; have never encountered that at other b&b pubs. Two areas for improvement!
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Jason

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Warm welcoming pub love our stay
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Simone

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Be Aware of the 10% service charge!
The staff were nice and the food was good. The room was a reasonable size. My issue is with the 10% service charge, that is added to your food and drinks bill. This is the UK not America!! We make a point of leaving a tip where ever we stay or eat, but for it to be taken without knowing about it, really annoyed, as I had left the our tip, before checking the receipt the next day.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Julian

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Mikki

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place to stay when I’m here for work in Bristol
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Nicole

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very cosy
Manager and staff were very attentive and nothing was too much trouble. Old property but managed well and my room was very clean and comfortable. Being an older property and it was -4 on one of the nights I stayed , it was a bit draughty despite the radiators being on full blast. There was an additional heater in the wardrobe which was very welcomed. Food was delicious on both evenings that I stayed there. I would definitely stay there again.
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Mr r m dalton

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Loved this place and will stay again
Best place I have stayed in and was comfortable clean up to date and food was amazing
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Kimberley

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fabulous cosy country pub and hotel
Wonderful find and we were sad it was just 1 night before we went to the airport. Food fabulous. Service excellent and everything you could think of provided in the room!! We will definitely be back but for longer next time.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

margaret

Se hospedó 1 noche en enero de 2024

8/10 Bueno

Denis

Viaje de negocios
The food was good
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Martyn

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent Hotel!
Excellent clean rooms, excellent food and for breakfast one of the best bacon sandwiches I had. Highly recommended.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Sarkawet

Le gustó: Limpieza y condiciones de la propiedad
Very good service
Se hospedó 1 noche en enero de 2024

10/10 Excelente

ALEXANDRE E P

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Habitar, comer e beber!
As instalações são ótimas e a ambientação e a localização do hotel são excepcionais.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Izzy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
An absolute Gem, located In a small town outside of Bristol, two night stay, staff were accommodating and friendly, excellent service. Room were Ideal for a few nights stay, cosy, comfortable. Slept very well! Would definitely recommend and be returning myself.
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

barbara

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
beauitful
Hotel room as spacious and clean. The food was excellent. pub in the middle of village
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Hannah

Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

ian

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
great spot for business or short break. super staff, rooms large and comfortable . Great food and super breakfast. excellent value
Se hospedó 1 noche en noviembre de 2023
Respuesta de Reservations, el 2 dic. 2023
Many thanks for your review

10/10 Excelente

M

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing food! Friendly staff
Se hospedó 2 noches en noviembre de 2023
Respuesta de Reservations, el 2 dic. 2023
Many thanks for your review

8/10 Bueno

Yvonne

Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Robert

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de Reservations, el 2 dic. 2023
Many thanks for your review

10/10 Excelente

Lee-Roy

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fantastic stay
Great food, fantastic staff. Good quality room. Great overall stay. Cosy fire.
Se hospedó 1 noche en noviembre de 2023
Respuesta de reservations, el 19 nov. 2023
Many thanks for your review

10/10 Excelente

ELIZABETH

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Short trip to somerset
Booked this place at last minute as previous booking cancelled. Location perfect - right in the centre of the village. Handy for local shops. Room really clean with everything you need. Huge bathroom. Really good shower. Loads of hot water. Restaurant nice. Good choice of food. Excellent service
Se hospedó 1 noche en octubre de 2023
Respuesta de Reservations, el 1 nov. 2023
Many thanks for your comments

10/10 Excelente

Stephen

Se hospedó 1 noche en octubre de 2023
Respuesta de Reservations, el 14 oct. 2023
Thank you for your review

4/10 Malo

John

Le gustó: Limpieza
Poor all round - will not stay again
The room was cold and had to ask for the heating to be put on. The bathroom was very small and access was through two small doors that had noisy latches and a fan that couldn't be isolated so ran when used during the night. whoever thought the doors were a good idea must be mad!! There was a band on the night we stayed - ok its a pub and this happens - however nothing was said when we booked - a case of we have your money and we don't care! Breakfast - a good job we weren't in a rush - it took the best part of 45 mins to arrive and then it was just about warm - dreadful service in the morning - the girl clearly had an attitude of not wanting to be there. In all i wasn't impressed at all as the money we paid kind of indicated it woukd be top notch - it just wasn't!!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Reservations, el 1 oct. 2023
I am so sorry to hear you did not enjoy your stay with us. We will pass these comments onto our management team for further investigaton

8/10 Bueno

Kevin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
We enjoyed our stay.room was clean
Se hospedó 2 noches en septiembre de 2023
Respuesta de Resevations, el 27 sept. 2023
Many thanks for your review

10/10 Excelente

Michelle

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfect!
Perfect for my stop-over on the way to Bristol Airport! I wish i had arrived earlier for dinner in the bar. beautiufl village, really lovely clean room. Will definitely stay again.
Se hospedó 1 noche en septiembre de 2023
Respuesta de REservations, el 19 sept. 2023
Many thanks for your review

10/10 Excelente

Tim

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Business trip
Lovely old country inn excellent food and convenient to drive into Bristol
Se hospedó 1 noche en septiembre de 2023
Respuesta de Tobi, el 12 sept. 2023
Thank you for your lovely comments

10/10 Excelente

James

Se hospedó 1 noche en agosto de 2023
Respuesta de reservations, el 7 ago. 2023
Thank you for your review

10/10 Excelente

Mark

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We stayed with a group of friends for 4 nights. The rooms were clean & spacious. We ate in the restaurant on 2 nights & the food was of a generally good standard, breakfast was very good although service was a little slow but as we weren’t in a rush it wasn’t a problem. All the staff were friendly & helpful & they were able to make some decent cocktails, the passion fruit martini being particularly good. The pub itself is in a good location & there are other pubs/ eateries within 5 minutes walking distance.
Se hospedó 4 noches en julio de 2023
Respuesta de Reservations Team , el 20 jul. 2023
Thank you for your review. We are pleased to hear that you had an enjoyable stay with us.

8/10 Bueno

MOL

Se hospedó 1 noche en junio de 2023
Respuesta de Reservations Team , el 20 jul. 2023
Thank you for your review. We are pleased to hear that you had an enjoyable stay with us.

10/10 Excelente

claire

Le gustó: Condiciones de la propiedad
Very happy with our stay, staff were welcoming and helpful. It was warm in our room, I requested a fan and they bought it to our room. The rooms are comfortable and clean. Around a 10min drive to Bristol airport. Would definitely stay again
Se hospedó 1 noche en junio de 2023
Respuesta de Reservations, el 5 jul. 2023
Thank you for your review. We are delighted to hear you enjoyed your stay with us.Kind Regards

10/10 Excelente

Susan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A great find. It is a little 'Harry Potter' as you walk through a cupboard to get to the bedrooms but the rooms are lovely - really nicely done with very comfy beds, lovely linen and fluffy towels. Quite noisy as the room is on the High Street - but I always travel with ear plugs! Staff were all great. Forgot to say - Room 3 toilet seat was broken!!
Se hospedó 1 noche en junio de 2023
Respuesta de Reservations Team , el 28 jun. 2023
Thank you for your review. We are pleased to hear that you had an enjoyable stay with us and we have noted the maintenance problemWe hope welcome you back to the hotel

10/10 Excelente

Charles

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent Place to Stay
Very warm welcome and great place to stay, locals all friendly and great company. The room was very clean with crisp sheets on the bed. Food was excellent and good value, nice selection of wines again reasonably priced. We will be staying at this great place every time we come tom Somerset.
Se hospedó 1 noche en mayo de 2023
Respuesta de Reservations Team , el 24 may. 2023
Thank you for your lovely review. We are pleased to hear that you had an enjoyable stay with us.

10/10 Excelente

Kevin

Se hospedó 1 noche en mayo de 2023
Respuesta de Reservations Team , el 9 may. 2023
Thank you for such a lovely review. We hope to welcome you back soon.

10/10 Excelente

David

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place and wonderful staff
Se hospedó 1 noche en mayo de 2023
Respuesta de Reservations Team , el 8 may. 2023
Thank you for leaving a lovely review. We are very pleased to hear that you had an enjoyable stay and we hope to welcome you back soon.

10/10 Excelente

Mark

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent
Great value spacious room and very clean. Cannot fault. Food was lovely and staff very friendly and helpful.
Se hospedó 1 noche en mayo de 2023
Respuesta de Reservations Team , el 5 may. 2023
Thank you for leaving a lovely review. We hope to welcome you back to the hotel soon.

10/10 Excelente

Brien

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Chew Magna is a beautiful and quaint village, close to both Bristol and Bath. Rooms tie into a friendly and welcoming pub/cafe. Staff is wonderful, rooms are secure and comfy. The village is accessible by single lane roads with turn outs, a road that is a caution during the best of times.
Se hospedó 2 noches en abril de 2023
Respuesta de Reservations Team , el 11 abr. 2023
Thank you for such a lovely review. We are pleased to hear that you enjoyed your recent stay with us. We hope yo welcome you back to the hotel soon.

8/10 Bueno

Zoë

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely soot with great food but some road noise issues in some rooms.
Se hospedó 1 noche en marzo de 2023
Respuesta de The Bear and Swan, el 31 mar. 2023
Thank you for your review

6/10 Aceptable

Ben

Se hospedó 1 noche en marzo de 2023
Respuesta de Reservations Team , el 7 abr. 2023
Thank you for your review. We are pleased to hear that you had an enjoyable stay with us.

10/10 Excelente

s

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2023
Respuesta de Reservations, el 22 feb. 2023
Thank you for your feedback

8/10 Bueno

Chloe

Le gustó: Condiciones de la propiedad
We had a big beautiful room great value for money lovely and quiet have to pay extra for breakfast tho and the bed mattress was far to hard unfortunately and had to wait a while to get served
Se hospedó 1 noche en febrero de 2023
Respuesta de Reservations, el 22 feb. 2023
Thank you for your review.

10/10 Excelente

lm

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beautiful place
Lovely place to stay in. Very helpful an beautifully decorated place, very clean and the bed are so comfortable
Se hospedó 1 noche en enero de 2023
Respuesta de Reservations, el 13 ene. 2023
Thank you for your kind words.We hope to welcome you back again soon.

4/10 Malo

Kevin, Harrogate

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicio y personal y servicios
The access to the bedrooms is through a broom cupboard filled with cleaning materials. The professionalism of the staff was not great, some of our straightforward dinner order was forgotten and we had to remind the bar staff. The bedroom was very cold.
Se hospedó 1 noche en noviembre de 2022
Respuesta de Reservations, el 23 nov. 2022
Thank you for your feedback. We shall pass this on to the Hotel manager.we are sorry that your experience of the Bear and Swan was not idealKind regards