Paquetes Vacacionales Incluyen Hotel y Vuelo a Büchenbach

toño bien el personal muy amable

El hotel esta en una ubicación excelente y directo desde la estación del tren, a solo unos minutos de transporte público pero solo tomas una unidad para llegar a la parada mas próxima. Habitación excelente, espacio grande para 3 personas y maletas grandes.

De cara al cliente español,no facilitan la comunicación a las personas que no sabemos el idioma en qué ellos se expresan. Deben de integrar el español en sus servicios. No se esfuerzan. No recomiendo el hotel,para personas que no saben idiomas. No tienen contenedores para depositar y reciclar la basura. Vas acumulando basura en la habitación con su sistema ahorrativo de limpieza. No me importa recoger mi habitación y limpiar,pero la basura hay que tirarla. Debe saber el cliente antes de alojarse que limpian y cambian las sábanas cada 3 días.

Quaint German Hotel. Great restaurant. We had a fantastic dinner the night of check-in. Unfortunately, we did not stay as we encountered what looked like cockroaches in our room and when we approached the front desk were told "they are not cockroaches" "they are wood bugs from the garden". In this day and age with the internet giving identification capabilities instantly I read "cockroach" and was on the way out. The girl at the front desk then gave me a room in the front of the Hotel w/o a "Garden Room" window. This room had been smoked in and with my asthmatic condition I could not stay especially when I found the same bugs under my nightstand. Come to find out (when I got back stateside) these are Ectobius vittiventris. the Amber Wood Cockroach, Amber Forest Cockroach, or Garden Cockroach. Which are not a storage pest, and completely harmless to humans as they feed only on decomposing plant. Without window screens and no A/C they will be there. I went back the next morning (after finding a great clean bugless hotel at midnight a short drive away) asking for a refund and was summarily dismissed and denied. I did not stay in the Hotel nor eat the "great breakfast" I paid for. Had the management (very combatant) not been insistent the bugs were not cockroaches; and better informed me, I would have stayed and not lost close to a thousand dollars!