We chose this property for location and space. My daughter was getting married nearby and we needed space for my husband and I, my sister, our son and our elderly mother. Upon arrival, we did have some difficulty with the door code, but was able to access via a lockbox key after text communication with support/local rep. We only had time to move our items into the house and then had to leave for rehearsal dinner. Upon returning at approx 9:30 pm, and everyone unpacking and getting ready for bed, we discovered one bed was completely FULL OF PET HAIR! FULL!! We then went around to the other beds and discovered some hair and unclean sheets. The beds were also missing a complete sheet set. Further inspection of the house showed other areas of uncleanliness. After starting another text communication with support, including pictures, it became clear that this was not going to be able to get resolved, as it was now after 10 pm and the house is quite remote. We had no choice but to pack up and find other accommodations. We informed them of our decision to leave and the need for a clean place to stay immediately. My daughter was getting married the next day! Needless to say, I have been attempting to get a refund but I have been met with lies and denial. They are saying I left without letting them know and it was my choice to leave. Clearly multiple text communications and photos mean nothing. Keeping my money is more important than doing the right thing for the customer.