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Opiniones de La Quinta Inn & Suites by Wyndham Lexington Park - Patuxent

2.5 out of 5
La Quinta Inn & Suites by Wyndham Lexington Park - Patuxent
22769 Three Notch Rd, California, MD

Opiniones

7.6

Bueno

Puntuación de 10, es decir, Excelente. Basada en 346 de 1002 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 307 de 1002 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 165 de 1002 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 92 de 1002 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 92 de 1002 opiniones" "

7.8/10

Limpieza

8.4/10

Servicio y personal

7.4/10

Servicios

7.4/10

Condiciones de la propiedad

7.0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Nayeli

Viaje de negocios, Viaje familiar
Le gustó: Limpieza y servicios
El cuarto estaba limpio
Se hospedó 1 noche en mayo de 2023
Respuesta de Front Desk, el 4 may. 2023
Thank you for taking the time to offer your feedback, we value what you have to say. We are happy to hear that your stay was a pleasant one. We hope to see you again!

10/10 Excelente

Saul

Le gustó: Limpieza
Se hospedó 1 noche en enero de 2023

10/10 Excelente

Saul

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Food.
Respuesta de Front Desk, el 7 ene. 2023
Thank you for taking the time to offer your feedback. We appreciate your high rating of our hotel. We truly hope that you enjoyed your stay with us and hope to have you stay again in the future. We are undergoing interior and exterior renovations and hope these changes will make any future stays of yours just as enjoyable.

6/10 Aceptable

Ernesto

Viaje familiar, Viaje familiar con niños
Le gustó: Condiciones de la propiedad
No le gustó: Limpieza, servicio y personal, servicios
El aire no funcionaba
Se hospedó 1 noche en noviembre de 2021
Respuesta de GM, el 11 nov. 2021
Dear guest, Im sorry that the air was not working. We will get that worked on.

6/10 Aceptable

Jancarlos

Se hospedó 3 noches en septiembre de 2021
Respuesta de GM, el 16 sept. 2021
Dear guest, Thank you very much for the feedback as we learn from them. We will continue to provide the better services always. Have a great day.

10/10 Excelente

Pablo

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great Hotel
Hotel limpio y confortable
Se hospedó 1 noche en septiembre de 2020
Respuesta de Laquinta Front Desk, el 6 oct. 2020
Thank you for your positive rating. We're glad you enjoyed your stay and hope to see you again soon.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Su ubicacion es muy buena. no tengo nada que decir en cuanto a que no megusto.
Se hospedó 2 noches en agosto de 2019
Respuesta de G.M, el 7 ago. 2019
Great ! Thank you !

10/10 Excelente

Cliente verificado

Se hospedó 2 noches en julio de 2019
Respuesta de G.M, el 9 jul. 2019
Thank you for taking the time to do the survey. Hope to see you again soon. Have a great day !

10/10 Excelente

William

Good.
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Ian

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel room was clean and had all of the amenities needed. The price of the hotel room was also very affordable.
Se hospedó 2 noches en mayo de 2024

8/10 Bueno

Natalie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This was a very nice location and stay. But, this was a business trip for us. We did not have access to the internet for at least 15 hours. This was a show stopper for us. We missed deadlines because of this situation.😔
Se hospedó 3 noches en mayo de 2024

10/10 Excelente

Donita

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was perfect for visiting my son and his family.
Se hospedó 4 noches en mayo de 2024

2/10 Terrible

Danny

Se hospedó 1 noche en abril de 2024

2/10 Terrible

Danny

Viaje de negocios
No le gustó: Servicio y personal
We booked two rooms at this hotel for a business trip, confirming our reservation days in advance. Upon arrival at 5 pm, instead of a warm welcome, we were abruptly informed that our rooms were unavailable and were reassigned to a motel two blocks away. No satisfactory explanation was provided initially, and we were assured that the alternative accommodation was comparable in quality. This was far from the truth. The motel we were directed to was not only a downgrade but also a concerning environment, complete with disturbances in the parking lot. The motel's reception was unwelcoming, and the staff members were unprofessional and difficult to communicate with. The room conditions were deplorable: offensive odors, malfunctioning lights, stained curtains, and an unsafe and dingy atmosphere. After this unacceptable experience, we returned to the original hotel to speak with the manager, only to discover this was a known issue being inadequately managed by reallocating guests to substandard accommodations. We requested a full refund and left the hotel, deeply disappointed by the management's lack of accountability. I strongly advise against booking at this hotel, as handling such situations is completely unacceptable, unprofessional, and potentially unsafe.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Erica

Le gustó: Condiciones de la propiedad
Also also very clean
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Kailey

No le gustó: Servicio y personal
Se hospedó 1 noche en abril de 2024

8/10 Bueno

JAMES

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was friendly, breakfast was really good. The only issue was my room was located far from the office and I could not receive the Wifi signal. Wasn't a big issue for me, but it could be for others.
Se hospedó 4 noches en abril de 2024

10/10 Excelente

Joni

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The rooms were fantastic! Clean, nicely remodeled. Staff was riendly & helpful. Breakfast was great!
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Matthew

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
great quiet place, good breakfast
Se hospedó 4 noches en abril de 2024

10/10 Excelente

nader

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice spot for in and out
Se hospedó 4 noches en abril de 2024

10/10 Excelente

Glenda

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We always stay here for Honda Day event yearly and now with the renovations, it’s even better!!! Great breakfast too!!
Se hospedó 3 noches en abril de 2024

10/10 Excelente

wilhelmina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The room and lobby was overall beautiful. There is remodeling taking place. 5 stars until completion.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Nicolas

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was good
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Sharaze

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Dereck

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024

6/10 Aceptable

Elijah

No le gustó: Limpieza y condiciones de la propiedad
Place is under construction and rooms were pretty dirty. Set a towel on the bathroom floor and when i picked it up the bottom was black.
Se hospedó 5 noches en febrero de 2024

10/10 Excelente

Clayton

Le gustó: Servicios
Good place to stay!
Se hospedó 3 noches en marzo de 2024

6/10 Aceptable

Keisha D

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Staff was great. Unfortunately we woke up to ants on dresser in our food and the toilet seat was broken. I did inform staff and they offered to fix however we were leaving next day.
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Martha

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean, comfortable & quiet. Good hot breakfast!
Se hospedó 2 noches en marzo de 2024

6/10 Aceptable

Michael

Se hospedó 2 noches en febrero de 2024

6/10 Aceptable

Brad

Viaje en grupo
No le gustó: Limpieza
Se hospedó 4 noches en febrero de 2024

4/10 Malo

Dora

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Bugs, dirty in bathroom
Se hospedó 1 noche en febrero de 2024
Respuesta de GM, el 13 feb. 2024
Thank you for taking the time to offer your feedback, we value what you have to say. I am sorry that there were issues with your stay. I am very sorry that the room was not up to standards. I will bring the issue of cleanliness to housekeeping to ensure that it does not happen again. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excelente

Teresa

Viaje en pareja
Le gustó: Condiciones de la propiedad
Everything was well presented and thoughtfully designed
Se hospedó 1 noche en febrero de 2024
Respuesta de GM, el 11 feb. 2024
Thank you for taking the time to offer your feedback, we value what you have to say. We are happy to hear that you enjoyed your stay! Thank you for choosing us, and we hope to see you again!

8/10 Bueno

Marpu

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Quiet, convenient location . Rooms were clean and updated. Staff were helpful, when needed.
Se hospedó 1 noche en febrero de 2024
Respuesta de GM, el 11 feb. 2024
Thank you for taking the time to offer your feedback, we value what you have to say. We are happy to hear that you enjoyed your stay! Thank you for choosing us, and we hope to see you again!

4/10 Malo

Jason

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
The lobby and elevator were in terrible condition (possible renovation underway?). Room smelled like old fish. Staff was courteous.
Se hospedó 1 noche en enero de 2024
Respuesta de GM, el 10 feb. 2024
Thank you for taking the time to offer your feedback, we value what you have to say. I am sorry that there were issues with your stay. I am very sorry that there were disruptions during your stay. I am sorry for any disturbances that occured in the lobby, they were finishing up a few last details. I am also very sorry about the issue with the room, housekeeping are aware of the issue and are working on ensuring it does not happen again. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Bueno

Teresa

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice hotel at a good price
The manager was helpful, but we did have a little trouble at check-in and had to change rooms because the refrigerator and microwave were not working. But he was very helpful and we get moved. My only complaint in the room was a rather short, small toilet. I recommend staying here.
Se hospedó 4 noches en enero de 2024
Respuesta de GM, el 26 ene. 2024
Thank you for taking the time to offer your feedback, we value what you have to say. We are happy to hear that you enjoyed your stay! I am glad that the issue with check in was resolved. I will give the feedback to management about the rooms. Thank you for choosing us, and we hope to see you again!

8/10 Bueno

Laura

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Weekend of January 13 and 14, 2024
The room was clean and comfortable. The only part that wasn't acceptable was the drunk woman in the hall in the middle of the night yelling and banging on a door, which caused a dog to bark. Needless to say, we will be hesitant to book there again.
Se hospedó 1 noche en enero de 2024
Respuesta de GM, el 20 ene. 2024
Thank you for taking the time to offer your feedback, we value what you have to say. I am sorry that there were issues with your stay. I am very sorry that there were disruptions during your stay. We want to ensure that things like this do not happen again, and we have since addressed the issue. The guest who was causing issues was asked to leave. We take matters like this very seriously and we are truly sorry. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excelente

Latonia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de GM, el 20 ene. 2024
Thank you for taking the time to offer your feedback, we value what you have to say. We are happy to hear that you enjoyed your stay! Thank you for choosing us, and we hope to see you again!

2/10 Terrible

Patrice

No le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Room was okay. Not the cleanest and wasn’t stocked well. Whoever is running the hotel has terrible customer service, just wants people to waste their money. Front desk staff is nice .
Se hospedó 4 noches en enero de 2024
Respuesta de GM, el 12 ene. 2024
Thank you for taking the time to offer your feedback, we value what you have to say. I am sorry that there were issues with your stay. Thank you for the valuable feedback on the issues with the rooms. I will work with the head housekeeper to ensure that this issue is resolved and does not happen again. I am sorry that you were met with poor customer service as well. This issue will be address as well. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Bueno

Jose, Freeport

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The place is OK for an unplanned stay. The bed linen and bathroom were spotless. Liked the more than one secured access doors to the building. The front desk representatives were very friendly and professional. The dirty TV remote control, the noisy heater and the dingy elevator were some of the negatives that stucked to my mind.
Se hospedó 1 noche en enero de 2024
Respuesta de GM, el 12 ene. 2024
Thank you for taking the time to offer your feedback, we value what you have to say. I am sorry that there were issues with your stay. I will let both housekeeping and maintenance know about the issues in the room to ensure that it get addressed. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excelente

Rafal

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
our 4th visit and every time it gets better! first it was the breakfast then they worked (renovation) now breakfast again and renovation is nearly done & it shows! but above all else the people ARE GREAT Farhan WAS AWESOME! thank you we come often and have no need to stay anywhere else!
Se hospedó 3 noches en diciembre de 2023
Respuesta de GM, el 6 ene. 2024
Thank you for taking the time to offer your feedback, we value what you have to say. We are happy to hear that you enjoyed your stay! Thank you for choosing us, and we hope to see you again!

10/10 Excelente

Victor

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Business trip
It was a very clean room and very comfortable
Se hospedó 7 noches en diciembre de 2023
Respuesta de GM, el 6 ene. 2024
Thank you for taking the time to offer your feedback, we value what you have to say. We are happy to hear that you enjoyed your stay! Thank you for choosing us, and we hope to see you again!

8/10 Bueno

JAMES

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was very nice. The clean was really nice, the breakfast was very good. Only complaints were they are doing renovations on the site and the elevator was out of service.
Se hospedó 3 noches en noviembre de 2023
Respuesta de GM, el 14 nov. 2023
Thank you for taking the time to offer your feedback, we value what you have to say. We are happy to hear that you enjoyed your stay! I am sorry about any disturbances that the renovations may have caused. We are almost done and look forward to offering better services and products to our guest. I am also sorry about the elevator, we have been working close with the techs and will have it up and running soon.Thank you for choosing us, and we hope to see you again!

6/10 Aceptable

Bill

Le gustó: Servicio y personal
The bathroom faucet was loose even though it was new. The exhaust vent in the ceiling in the bathroom was very, very dirty. Even though the facility was being remodeled, the elevator was out of order and the steps has loose stair tread that are loose where someone could trip and fall.
Se hospedó 1 noche en noviembre de 2023
Respuesta de GM, el 10 nov. 2023
Thank you for taking the time to offer your feedback, we value what you have to say. I am sorry that there were issues with your stay. I am sorry that the sink was loose, I will have maintenance fix the issue. Though the rooms are mostly done, we do plan on going back through and fix any of the issues that still persist, such as this. I am also sorry about the vent, I will speak with housekeeping to address the problem. And the back stairwells are due to be done soon. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Malo

Ken

No le gustó: Limpieza y condiciones de la propiedad
Avoid this hotel if you want quality and security!
We had high expectations for our stay; sadly these were dashed. Upon arrival, the front lobby was absent of any furnishing with exception of the desk for check-in. Huge refurbishing was ongoing but we had not been previously informed. We nearly missed finding the hotel because of a lack of signage. We had requested an accessible room but what we were given was not that. The fridge was nasty and had to be cleaned out. The closet had what the lady at the front desk said looked like dog poop. The tub was extremely slow draining and there were no hand-holds. Television was not connected to cable or anything else for that matter. I could go on. We stayed two nights, but we were given a 15% discount because of these issues for one night only. Overnight, the back doors to the hotel were NOT locked (we checked both) so anyone could have gotten into the hotel to initiate mischief or worse. We did not feel safe, and we could not enjoy our stay. We will most definitely never stay at that hotel again nor will we consider other La Quinta Inns in the future. This used to be a good brand, but over the past few years we have noticed the quality sliding. It is a shame.
Se hospedó 2 noches en octubre de 2023
Respuesta de GM, el 3 nov. 2023
Thank you for taking the time to offer your feedback, we value what you have to say. I am sorry that there were issues with your stay. I am sorry that the lobby was not furnished yet, we are finishing up and will have furniture soon. I am sorry that there were several issues with your room. I have addressed the issue with the closets with housekeeping and made sure they are paying closer attention to them when cleaning. The discount offered was for both nights, I am sorry that was not conveyed properly. We are aware of the issue with the back door and are working on fixing it. We have someone at the front desk at all hours who is responsible for watching the cameras and ensuring that everything is in order throughout the night. I am sorry that the room you were assigned was not the correct type. I will look into the matter to see why this happened. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The new upgrade to the building is going to be great for the local people.
Se hospedó 2 noches en octubre de 2023
Respuesta de GM, el 7 nov. 2023
Thank you for taking the time to offer your feedback, we value what you have to say. We are happy to hear that you enjoyed your stay! Thank you for choosing us, and we hope to see you again!

8/10 Bueno

Fransual, California

Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
The property was great for the breakfast provided, but the hotel was doing renovation and on the day of checkout the elevator was out of service.
Se hospedó 23 noches en octubre de 2023
Respuesta de GM, el 7 nov. 2023
Thank you for taking the time to offer your feedback, we value what you have to say. We are happy to hear that you enjoyed your stay! I am sorry about the elevator not briing in service during checkout. The issue with the elevator was unexpected and we reached out the techs to address the problem. Thank you for choosing us, and we hope to see you again!

10/10 Excelente

Brett

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de GM, el 30 oct. 2023
Thank you for taking the time to offer your feedback, we value what you have to say. We are happy to hear that you enjoyed your stay! Thank you for choosing us, and we hope to see you again!

4/10 Malo

CODY

Viaje de negocios
No le gustó: Limpieza, servicios, condiciones de la propiedad
This property is undergoing a remodel and while there are some nice parts of the rooms, there are still a lot of issues. In my room there were several lights that didn't work, power chords jumbled up next to the bed, white stains on the curtain, and missing screws form the security latch on the door. Several safety issues to: exterior doors didn't latch, masking tape covering fire alarm, tape covering hallway smoke detectors
Se hospedó 4 noches en octubre de 2023
Respuesta de GM, el 30 oct. 2023
Thank you for taking the time to offer your feedback, we value what you have to say. I am sorry that there were issues with your stay. Thank you for the valuable feedback on the issues with the rooms. I have updated both management and maintenance about the issues so that they can promptly be addressed. We are on the last parts of renovations and I am sorry that these things were overlooked. The plan is to inspect all rooms thoroughly before renovations are officially done to ensure that everything is taken care of. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Bueno

Kim

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Undergoing remodeling in the fall of 2023. Remodeled rooms are clean and comfortable. Breakfast was acceptable. Room rate was reasonable. Question yet to resolve on pet surcharge.
Se hospedó 1 noche en octubre de 2023
Respuesta de GM, el 7 nov. 2023
Thank you for taking the time to offer your feedback, we value what you have to say. We are happy to hear that you enjoyed your stay! Thank you for choosing us, and we hope to see you again!I will look intot the matter regarding the pet surcharge, sorry for any issues this may have caused.