Campus St. George de la Universidad de Toronto: Tours y Actividades

Extraordinaria experiencia

My stay at Plush Hotel was overshadowed by a major issue: the hotel fire alarm was activated in the middle of the night on two consecutive nights. Both times, guests were evacuated and left standing outside for nearly an hour while the situation was addressed. Hotel staff later explained that the alarms were triggered by a guest smoking in their room. After the first incident, we were told staff were conducting a "walk-through." After the second, we were informed the guest had been fined. While I appreciate that safety procedures must be followed, I was disappointed by the hotel's response to the disruption experienced by every other guest. Despite two nights of interrupted sleep and significant inconvenience, management offered nothing beyond an apology—not even a small goodwill gesture to acknowledge the impact on paying guests. When you pay for a hotel, you expect a safe, comfortable, and restful stay. Unfortunately, that standard was not met. The repeated false alarms also raised concerns about the hotel's fire detection and incident management. Based on this experience, I cannot recommend Plush Hotel. Safety is important, but so is how a hotel cares for its guests when things go wrong.