6/10 Aceptable
Gordon
Viaje en pareja
9 jun. 2025
Le gustó: Limpieza y servicio y personal
Expedia listing for the double room is misleading. Room was described as 32sqm (433sqf), was actually less than 20sqm.
Daily cleaning was actually every second day, and bedding/towels were only replaced weekly.
The pool is also closed after 7pm, so no evening swims.
Both day beds featured prominently in property photos were dismantled for refurbishing part way through our stay. This process took over a week with noise and smells from the sanding and revarnishing.
The smoke detector in our room malfunctioned at 2am. The staff removed it, and it was never replaced.
The staff are unfailingly polite and helpful, but the property management needs to ensure that the description is accurate so that guests are not mislead, and that basic safety features like smoke detectors are taken care of.
At check-in I was asked to pay 1.5million rupiah as a deposit, instead of the 350k stated in the listing. The staff eventually accepted 350k after showing them the listing.
The square footage of room is still inaccurate over a month later.
Gordon
Se hospedó 28 noches en abril de 2025
