2/10 Terrible
Megan A.
22 ene. 2026
Le gustó: Limpieza
The gas was not properly hooked up, making the kitchen completely unusable. We arrived with groceries expecting to cook, only to find that none of the gas appliances worked. This resulted in wasted food and significant unexpected costs from having to order meals instead.When we reported the gas issue during our stay, the host showed little urgency or accountability, stating it was the building’s responsibility. Regardless of who is at fault, the unit was advertised as having a functional kitchen, and no solution, alternative, or meaningful support was offered while we were there.As compensation, we were offered only a 15% refund, despite the unusable kitchen costing us approximately 1,200 in additional meals and about 600 in wasted groceries. And after multiple days, we have yet to receive any refund at all.Communication throughout was vague and avoidant, and our concerns were not taken seriously. The lack of responsiveness only added to an already frustrating experience.Communal areas such as pool/sauna meet the standard of other buildings I have stayed at in the area
Megan A.
Se hospedó 3 noches en enero de 2026
