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Opiniones de Super 8 by Wyndham Santa Clarita/Valencia

2 out of 5
Super 8 by Wyndham Santa Clarita/Valencia
17901 Sierra Hwy, Canyon Country, CA

Opiniones

7.2

Bueno

Puntuación de 10, es decir, Excelente. Basada en 244 de 1002 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 338 de 1002 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 220 de 1002 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 123 de 1002 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 77 de 1002 opiniones" "

7.4/10

Limpieza

7.6/10

Servicio y personal

6.8/10

Servicios

7.0/10

Condiciones de la propiedad

7.6/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Jaime

Se hospedó 1 noche en mayo de 2023
Respuesta de Manager, el 3 jun. 2023
Hello Jaime,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excelente

Gerardo

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2023
Respuesta de Manager, el 1 mar. 2023
Hello Gerardo,Thank you for sharing this rating, and we welcome you to visit us again anytime.

4/10 Malo

ESTELA

Se hospedó 3 noches en julio de 2022
Respuesta de Manager, el 21 oct. 2022
Hello ESTELA, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

4/10 Malo

Pedro Ramírez

No le gustó: Servicio y personal
Se hospedó 2 noches en mayo de 2022
Respuesta de Manager, el 1 sept. 2022
Hello Pedro Ramírez, "Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality. Your ratings are appreciated, and we hope to have you back again during your next visit to the area!", we thank you for your business and for rating your experience.

10/10 Excelente

Martin

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2021
Respuesta de Manager, el 10 sept. 2021
We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

10/10 Excelente

omar

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice
Nice
Se hospedó 1 noche en diciembre de 2019
Respuesta de Manager, el 12 dic. 2019
Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our hotel. Please do consider us again on your next visit to the area.

6/10 Aceptable

Susana, San jose ca

Viaje familiar
El baño no tenía papel higiénico la habitación demasiada chica
Se hospedó 1 noche en agosto de 2019
Respuesta de Manager, el 4 sept. 2019
We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 Excelente

victor

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Solo las camas muy suaves y no se descansa bien
Se hospedó 3 noches en junio de 2019
Respuesta de Manager, el 9 jun. 2019
Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 Bueno

Victor

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2018
Respuesta de Manager, el 30 sept. 2018
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
hotel cerca de atracciones tematicas
nos quedo cerca estudios universal y montana magica a solo 30 y 15 min.
Se hospedó 1 noche en julio de 2018
Respuesta de Manager, el 24 jul. 2018
I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our hotel. We hope to see you again to deliver you with a 5 star experience.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lugar agradable con una vista hermosa a los valles
Lugar agradable,el personal muy atento,se lo recomendaria amigos.
Se hospedó 2 noches en marzo de 2018
Respuesta de Manager, el 25 mar. 2018
I am so sorry to hear about the situation that you experienced during your recent stay with us. Know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

10/10 Excelente

Ivan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel limpio y comodo
Muy buena ..de fácil acceso una área muy tranquila ...muy buena la limpieza de la habitación...
Respuesta de General Manager, el 9 nov. 2016
Dear guest, Thank you for your time in completing our survey and for leaving us very kind remarks. We will do our best to make your next visit a better experience. Kind regards. Gracias por su tiempo en completar nuestra encuesta y por dejarnos comentarios muy amables. Haremos todo lo posible para que su próxima visita sea una experiencia mejor. Saludos cordiales.

8/10 Bueno

ENRIQUE, barcelona

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
correcto
Cerca de six flags magic mountain

8/10 Bueno

maria carmen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buen espacio para la piscina.Pero un poco caro.
El espacio para el desayuno muy pequeño
Respuesta de Manager, el 31 oct. 2015
Hola Maria, Gracias por tus comentarios. Lo sentimos que te sientas así . Pedimos disculpas por las molestias que esto debe haber causado. Vamos a ver qué podemos hacer para mejorar para su comodidad y satisfacción. Queremos que usted y todos nuestros huéspedes que seas feliz y satisfecho. Queremos que usted y todos nuestros huéspedes a disfrutar de su estancia, obtener valor de su dinero e incluso más . Su satisfacción es muy importante para nosotros. Estaremos encantados de atenderle. Gracias por haber elegido nuestro establecimiento . Esperamos poder servirle de nuevo dentro de poco . Saludos y tienen un gran día.

10/10 Excelente

Deyka

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fast check in
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 25 abr. 2024
Hello Deyka,We appreciate your feedback on the fast check-in process you experienced during your stay. Our team strives to ensure a smooth arrival for all guests. Should you have any further comments or suggestions, please feel free to reach out to us directly. Thank you for choosing to stay with us.

8/10 Bueno

Donald

Viaje familiar
Le gustó: Limpieza y servicio y personal
liked it
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 25 abr. 2024
Hello Donald,We are delighted to hear that you enjoyed your stay at our hotel. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future.

10/10 Excelente

Irene

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Manager, el 23 abr. 2024
Hello Irene,We are delighted to hear that you had a wonderful experience at our hotel. We hope to welcome you back soon for another enjoyable stay!

10/10 Excelente

Lisa

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice staff- clean rooms would definitely recommend.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 19 abr. 2024
Hello Lisa,Thank you for being a guest with us and taking the time to share your experience. We are so happy you enjoyed our clean accommodations and friendly services. Your recommendation is truly appreciated. Looking forward to having you back for a future stay.

2/10 Terrible

Izabella

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Desk and did not have my accessible room ready so was given another room. That room was dirty and we saw live and dead cockroaches all the time there. Horrible experience and I do not recommend this place!
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 19 abr. 2024
Hello Izabella, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Dee

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Gross.
Se hospedó 2 noches en abril de 2024
Respuesta de Manager, el 14 abr. 2024
Hello Dee,We value all feedback and will address your concerns with our team. Thank you for sharing your experience with us.

10/10 Excelente

Jordan

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent, very quiet and a great stay
Respuesta de Manager, el 12 abr. 2024
Hello Jordan,We are delighted to hear that you enjoyed a peaceful and positive experience during your stay with us. Providing a tranquil environment is a top priority for us, and we are pleased that it contributed to your overall satisfaction. If you have any further feedback or if there is anything we can assist you with in the future, please do not hesitate to reach out.

10/10 Excelente

Robert

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Quick and easy check in
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 11 abr. 2024
Hello Robert,We are pleased to hear that you found our check-in process quick and easy. We aim to provide efficient service to all our guests to ensure a smooth beginning to their stay. Your feedback is valuable to us, and we appreciate you taking the time to share your experience with us.

10/10 Excelente

Julio

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was very helpful and Nice !
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 7 abr. 2024
Hello Julio,We're happy to hear our staff made your stay enjoyable. We appreciate your kind words and hope to welcome you back soon for another great experience at our hotel.

6/10 Aceptable

belinda

No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 2 abr. 2024
Hello belinda, We appreciate you choosing our hotel for your stay. If you have any specific feedback to share about your experience, please do not hesitate to reach out to us directly so we can address any concerns and improve for the future.

8/10 Bueno

Victoria

Viaje en grupo
Le gustó: Limpieza, servicios, condiciones de la propiedad
The place was put together, I wish they told us what time the continental breakfast hours were because we unfortunately missed it, which was totally okay, the only thing I wish the staff didn't sound rude when we asked about it just before we checked out. But an overall easy stay.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 27 mar. 2024
Hello Victoria, We appreciate you sharing your experience with us. Guests usually find our complimentary breakfast convenient during their stay. We regret any miscommunication during your checkout and will address this with our team. Your feedback helps us improve our guest experience.

6/10 Aceptable

Desiree

Se hospedó 3 noches en marzo de 2024
Respuesta de Manager, el 14 abr. 2024
Hello Desiree,We regret to hear that your stay did not meet your expectations. Please feel free to contact us directly with any feedback you may have so we can address your concerns and improve our services. We value your input and hope to welcome you back for a better experience.

6/10 Aceptable

ELizabeth

Le gustó: Limpieza y servicio y personal
It was just ok
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 12 mar. 2024
Hello ELizabeth, We appreciate your feedback and will take it into consideration for further improvements. Your experience is valuable to us, and we hope to welcome you back for a stay that exceeds your expectations.

8/10 Bueno

Wendy

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Check in was efficient and friendly. My room was a decent size and clean. The only area that needed attention was the bathroom which had accumulated dirt/mold? on the bottom molding of the wall. All in all I would stay here again should the need arise.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 9 mar. 2024
Hello Wendy,Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our check-in process efficient, and that you enjoyed a clean and comfortable room during your stay. We appreciate your comments about the bathroom and will address this with our team for future improvements. We look forward to welcoming you back during your next visit to the area.

8/10 Bueno

john

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 9 mar. 2024
Hello john, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

4/10 Malo

Vagharshak, Hayward

Se hospedó 2 noches en marzo de 2024
Respuesta de Hemant Patel, el 5 mar. 2024
Hello Vagharshak,We are sorry to hear that your stay did not meet your expectations. Please do not hesitate to reach out to us with any feedback you may have so we can address any concerns and improve for the future.

6/10 Aceptable

Steven

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios
Check in was fast and easy but the room has certainly seen better days. Quite a bit of dirt on all desks, chairs, and tables. Bathroom was clean and bed was comfortable
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 19 feb. 2024
Hello Steven, We appreciate your feedback on the check-in process and room cleanliness. We are glad to hear you found the bathroom clean and the bed comfortable. Your comments are valuable for our ongoing improvements to ensure a better experience for all our guests.

6/10 Aceptable

Le Quan

Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 22 mar. 2024
Hello Le Quan, We appreciate you choosing to stay with us and hope you had a pleasant experience overall. If there were any specific areas you feel we could improve on, please don't hesitate to contact us directly. We value your input and would love the opportunity to address any concerns you may have.

6/10 Aceptable

Cristina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 21 ene. 2024
Hello Cristina,We appreciate your recent stay at our hotel and value your feedback. If there is anything specific that you would like to bring to our attention, please don't hesitate to reach out to us directly. We strive to ensure a positive experience for all our guests and would love the opportunity to address any concerns you may have.

10/10 Excelente

CECILIA

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 8 ene. 2024
Hello CECILIA,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a fantastic experience with us. If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to reach out. We look forward to welcoming you back!

6/10 Aceptable

Kevin

Viaje familiar
Le gustó: Servicio y personal
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 8 ene. 2024
Hello Kevin, Thank you for choosing to stay with us. We appreciate your patronage and hope you had a pleasant experience. If there is anything we can do to improve, we kindly ask that you reach out to us directly so we may address any concerns. We value your input and would love the opportunity to make your next stay even better.

8/10 Bueno

Lisa

Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 2 ene. 2024
Hello Lisa, Thank you for choosing our hotel for your recent stay. We hope you had a pleasant experience. If you have any further feedback to share, please don't hesitate to reach out to us directly. We value your input and strive to continuously improve our services. We look forward to welcoming you back in the future.

6/10 Aceptable

Fernando

Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 21 dic. 2023
Hello Fernando, Thank you for choosing our hotel for your recent stay. We appreciate your feedback and would love to hear more about your experience. Please feel free to reach out to us directly so that we can address any concerns you may have had. We hope to have the opportunity to welcome you back in the future and provide you with a truly exceptional stay.

10/10 Excelente

Eddie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 16 dic. 2023
Hello Eddie,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a great experience with us. If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back in the future!

6/10 Aceptable

simon

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Shower did not work, so trying to wash in a mini bath was not easy. Reported to owners so that it can be fixed. Upstairs room was noisy all night, waking us up at least three times. Make sure you get an upstairs room or make sure no one is above you. Breakfast not really offered, it was some fruit and a sugar rich danish packet.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 13 dic. 2023
Hello simon, Thank you for choosing our hotel during your recent stay. We appreciate your feedback regarding the shower, and we apologize for the inconvenience. Our maintenance team has been informed and will address the issue promptly. We understand your concern about noise and we suggest requesting a second-floor room or ensuring there are no rooms above yours on future visits. We regret any disturbance caused. While our breakfast typically includes more variety, we apologize if it did not meet your expectations. We appreciate your input and will use it to improve our offerings. We hope to welcome you back again for a more enjoyable experience.

10/10 Excelente

MICHAEL, SILVERSPRING

Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 30 dic. 2023
Hello MICHAEL,Thank you for choosing our hotel and for giving us a perfect rating! We are delighted to hear that you had a great stay with us. We strive to provide excellent service and an enjoyable experience for all our guests. Should you have any further feedback or need assistance, please don't hesitate to reach out to us. We hope to welcome you back soon for another fantastic stay!

8/10 Bueno

Gary

The “breakfast “ was a joke. Coffee, Danish, mini muffin.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 5 dic. 2023
Hello Gary,Thank you for sharing your feedback regarding the breakfast offerings during your stay. We appreciate your input and apologize if our current selection did not meet your expectations. We will definitely take your comments into consideration as we continually strive to improve our services and offerings.

8/10 Bueno

kishan

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 7 dic. 2023
Hello kishan,Thank you for choosing our hotel for your stay. We appreciate your positive rating and are glad to hear that you had an enjoyable experience. If there is anything else we can do for you, please don't hesitate to reach out. We look forward to welcoming you back in the future.

6/10 Aceptable

Fred

Le gustó: Servicio y personal
Staff were great
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 29 nov. 2023
Hello Fred,Thank you for your kind words regarding our staff! We take pride in providing exceptional service to all our guests. It was a pleasure to have you stay with us, and we hope to welcome you back for another wonderful experience in the future.

10/10 Excelente

Dimitri

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location. Spacious room. Clean and quiet. Coffee was good but breakfast otherwise on the light side (basically a few fruits and some industrial pastries wrap in plastic)... So get breakfast elsewhere. Fro the rest, great place. I will go back.
Se hospedó 2 noches en octubre de 2023
Respuesta de Manager, el 26 nov. 2023
Hello Dimitri,Thank you for choosing our hotel for your stay and for taking the time to share your feedback. We're glad to hear that you found our location convenient and enjoyed our spacious and clean rooms. We appreciate your comments regarding breakfast and will share them with our team for review and possible improvements. We look forward to welcoming you back again in the future.

6/10 Aceptable

timothy

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
There were a bunch of sketchy people staying when we stayed. Fighting all night a couple doors down, walking around in parking lot. Definitely made me worried about my vehicle being broken into at night.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Manager, el 19 nov. 2023
Hello timothy,Thank you for bringing this to our attention. We strive to provide a safe and comfortable environment for all our guests. We have security measures in place and work closely with law enforcement to ensure the security of our property. Your concerns will be forwarded to the appropriate department for further evaluation. Thank you for choosing our hotel and we hope to welcome you back in the future.

10/10 Excelente

Jose

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en octubre de 2023
Respuesta de Manager, el 29 oct. 2023
Hello Jose,Thank you so much for the incredible rating! We are thrilled to have exceeded your expectations and hope to welcome you back soon for another amazing experience.

4/10 Malo

Riley

Viaje de negocios, Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
This property was not what we expected. The bed had a bunch of long black hairs in it, and it didn’t even have a fitted sheet on the mattress. It was a flat sheet tucked in to hide the mattress topper. There was an odd sour smell when we entered the room, and we ended up having to go buy an air freshener in order to bear it. There’s overhead lights in the room that don’t turn off all the way when you switch the lights off, they still glow and light up one side of the room which is frustrating and impossible to sleep with. There was some broken box thing attached to the wall by the bed as well, it had been crushed and just left there. Overall this property was not clean and not well kept. After checking in late on the first night, the next morning when I went to checkout a day early, they claimed I was still going to have to pay for the entire 2-night stay. $150 for a place like this is a waste of money, better off spending more money at at way nicer property.
Se hospedó 2 noches en octubre de 2023
Respuesta de Manager, el 28 oct. 2023
Hello Riley,Thank you for sharing your experience with us. We apologize for the issues you faced during your stay. Cleanliness is of utmost importance to us, and we will address your concerns with our housekeeping team. We appreciate your feedback on the lighting and the broken box; we will look into resolving these matters. Regarding your early departure, our cancellation policy does require payment for the full reservation. We regret any inconvenience this may have caused.

4/10 Malo

Solomon

Viaje de negocios
Le gustó: Limpieza y servicio y personal
They don”t serve brake fast witch is very sad
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 25 oct. 2023
Hello Solomon, We apologize for any inconvenience caused. We appreciate your feedback and will consider adding breakfast options in the future. Thank you for your understanding.

8/10 Bueno

Florence

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en octubre de 2023
Respuesta de Manager, el 21 oct. 2023
Hello Florence,Thank you for your review! We appreciate your positive feedback.

10/10 Excelente

Cecilia, San Dimas

Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 8 nov. 2023
Hello Cecilia,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you had a great stay at our hotel. We take pride in providing exceptional service and ensuring our guests have a comfortable and enjoyable time. We appreciate your kind words and hope to welcome you back in the future for another fantastic stay.