We booked this vacation for rest and visiting with lifelong friends traveling in from MD. Sadly, our trip lasted approx 36 hours when we were forced to leave. Instead of 7 nights as we intended/paid for; we left less than 36 hrs after checking in at 3:45pm 4/2/22 and leaving 7am, 4/4/22. The first night was brutal and the bed horrendous, the floodlights on the exterior home just behind this cottage continued to go off/on ALL NIGHT LONG, piercing thru the window and right into the bed, which faces the window. Why not close the blinds/curtains? There are no wands on the blinds, as they’ve been broken off and there are NO CURTAINS to offer any further darkening options.
Advertised as a pillow top mattress, which is NOT a pillow top but a cheap mattress with zero support, with sinking to the middle. Our first night we experienced an awful night with zero sleep. To mitigate ongoing sleep deprivation, we removed (2) of the (3) toppers, with the disgusting egg crate foam and the memory foam toppers, hoping that Sun night would bring relaxation, think again. It was basically laying on a box spring at that point and it was worthless trying to find a happy medium; and let’s not forget that the small lizards would again set off the floodlights.
My spouse has had 4 lumbar surgeries and when we mentioned the uncomfortable bed to the owner, along with the flood lights going off all night long, his response was “well your spouse should not have done her back surgery recovery without checking with us about the bed first.” Seriously, photos speak volumes. Mindful, her last surgery was in the summer of 2021, so it was not a recovery choice, but that speaks to his (Bryan’s) character or there lack of, as it relates to the customer. My spouse was in debilitating pain for days because of this stay. We reached out to Bryan at 7am 4/4/22 several times, as did VRBO without any form of response, until we were out of the area, which was 2pm.
We are hard-working professional adults, who have traveled the World. Hilton Honor Members and have used VRBO in the past; and without incident. When he blamed “US” for his issues, we told him that our review would be factual since he refused to take any responsibility. Bryan’s response, “well I will write a negative review about you.” This man doesn’t know us from Adam.We were neither rude or indignant, but as you read prior reviews – his responses lack the appropriate customer service skills for hospitality.