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Opiniones de Days Inn & Suites by Wyndham Caseyville

2.5 out of 5
Days Inn & Suites by Wyndham Caseyville
2423 Old Country Inn Drive, Caseyville, IL

Opiniones

3.8
Puntuación de 10, es decir, Excelente. Basada en 11 de 141 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 6 de 141 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 14 de 141 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 33 de 141 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 77 de 141 opiniones" "

3.6/10

Limpieza

5.4/10

Servicio y personal

3.2/10

Servicios

3.6/10

Condiciones de la propiedad

4.2/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Cristopher

Se hospedó 1 noche en mayo de 2020

2/10 Terrible

Abraham

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel malo
Muy sucio y mal trato
Se hospedó 1 noche en septiembre de 2019

2/10 Terrible

Dominique

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This property meeds to ne shut down! I booked for me amd mu family a stay a.d it was ABSOLUTELY the worst hotel stay we have ever experienced. The front desk clerk gave someone else our room key amd there were roaches No housekeepers, no extra towels. The wifi didn't work and there was water co.ing up from tbe gloor in the bathroom. The free breakfast was unsanitary. The hotel is u safe for everyone
Se hospedó 2 noches en mayo de 2024

4/10 Malo

Kristin

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I didn't read the reviews prior to booking this property, so that was my own fault. We stay in older hotels all the time, but this one was not just older but neglected. The place was falling apart, dirty, and the first floor smelled of ammonia. The guy at the front desk was polite and tried to help, but was on his phone the whole time. They advertised a continental breakfast but had dry toast or waffles but no butter or anything to put on them. If you're passing through the area, I recommend you look elsewhere.
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Brian

Viaje en grupo
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
AC not working at check in. Moverd to another room that was dirty. Left immediately. Another family was leaving at the same time for the same reasons. I have a ticket in for redress.
Se hospedó 1 noche en abril de 2024

4/10 Malo

Kimbery

Viaje en pareja
Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza
Roaches seen right away
Se hospedó 4 noches en marzo de 2024

2/10 Terrible

rick, Bedford

Viaje en grupo
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
In all my years of travelling, this was HANDS DOWN the worst experience I've ever had. Shower did not work. Staff knew this when they rented me the room. A/C did not work. The room was HOT all night. Bathroom door was off the hinges. Staff unfriendly and sleeping on the job. Carpet looked like it was first installed in 1970. Dirty, dirty, dirty. When I asked for some kind of compensation for the room (on the basis of the shower not working), the general manager tried to blame ME because I checked in at 8.30PM. General manger of this facility is totally unprofessional.
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Jo

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I am all for "cheeper" hotels. When im traveling, i spend little time at the hotel anyway, and irs mostly just a place to sleep... but this was too much for me. 3 out of the 4 light switchs in the room did not work, My toilet paper roll was just a cardboard tube, The tv remote did not work, the small fridge in my room ran too cold, even on its lowest setting it froze my items, there was a pile of trash that was overflowing the can oitside of the middle door, ans ir stayed that way for the entirety of my stay, and if thats not enough, there was a apple core that someone has discarded on the hallway floor... i went to bed, left the folloring morning without noticing it, and spotted it again the following evening. Yes, it took 24 hours for it to be picked up.
Se hospedó 2 noches en marzo de 2024

4/10 Malo

Cindy

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Cockroaches bed bugs floors leak the breakfast consists of waffles and cereal and a coffee thermos
Se hospedó 6 noches en febrero de 2024

10/10 Excelente

Henry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good hotel/motel to stay in on budget traveler.
I stay here several times before. It's a good motel/hotel. No major problems. Rooms clean. Even good security. No prostitute come to me yet which this is a plus It's a good motel/hotel for a budget traveler. I like it and I will book again in the future.
Se hospedó 1 noche en diciembre de 2023
Respuesta de deepu, el 26 dic. 2023
Thank you so much for your kind words and for choosing to stay with us. We truly appreciate your feedback, and we're thrilled to hear that you had a positive experience.It was a pleasure serving you, and we're delighted that you enjoyed your time with us. Our team works hard to ensure that our guests have a memorable and comfortable stay, and your feedback is incredibly rewarding.We hope to have the pleasure of welcoming you back in the future. If there's anything specific that stood out to you or any suggestions you have for improvement, we'd love to hear more.Thank you again for choosing us, and we look forward to the opportunity of serving you again.

2/10 Terrible

Chris

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The cockroaches were terrible and it was filthy, dirty nasty disgusting
Se hospedó 2 noches en noviembre de 2023

4/10 Malo

Shandra

Se hospedó 1 noche en noviembre de 2023

4/10 Malo

Larry

Viaje en pareja
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Not well maintained. Bathroom door no handle. The tub /shower was very slippery had to use a hand towel in bottom of tub to keep from slipping. The whole place had a odor that wasn’t pleasant.
Se hospedó 1 noche en noviembre de 2023
Respuesta de deepu, el 9 nov. 2023
Thank you for staying with us. Your feedback is greatly appreciated and will be extremely useful for us. We have noted your points and will promptly address the issues with our housekeeping team. We hope to have the opportunity to welcome you back again in the future.

2/10 Terrible

Joey

Viaje en grupo
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Bathroom door Broke. nasty water coming through the bathroom floor. Mouse poop everywhere. Molded chairs. Stunk. Staff did not care. Just said to report it if I wanted to.
Se hospedó 1 noche en noviembre de 2023
Respuesta de deepu, el 9 nov. 2023
Thank you for staying with us. Your feedback is greatly appreciated and will be extremely useful for us. We have noted your points and will promptly address the issues with our housekeeping team. We hope to have the opportunity to welcome you back again in the future.

10/10 Excelente

Gary

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The stay was very comfortable. Breakfast in the morning. Everyone was so nice. Recommend checking them out!!!
Se hospedó 6 noches en septiembre de 2023
Respuesta de Dev, el 26 oct. 2023
Thanks for your feedback. we would really appreciate that.

2/10 Terrible

christopher

Se hospedó 2 noches en octubre de 2023
Respuesta de deepu, el 9 nov. 2023
Thank you for staying with us. Your feedback is greatly appreciated and will be extremely useful for us. We have noted your points and will promptly address the issues with our housekeeping team. We hope to have the opportunity to welcome you back again in the future.

10/10 Excelente

Mary

Viaje de negocios, Viaje familiar
My stay was great.
Se hospedó 2 noches en octubre de 2023
Respuesta de deepu, el 24 oct. 2023
Thank you for choosing to stay with us. We genuinely appreciate the time you've spent with us, and we hope to have the pleasure of welcoming you back to our hotel in the future.

2/10 Terrible

Christopher

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Trashy
Cockroaches all over the walls jacuzzi tubs dont get hot water just a big scam trash just laying in the hallways as well. Very gross recommended that no one ever stays their.
Se hospedó 1 noche en octubre de 2023
Respuesta de deepu, el 24 oct. 2023
We're pleased to hear that there were no issues with cockroaches in the rooms during your stay. Our staff diligently inspects and maintains each room to ensure a high level of cleanliness. We apologize for any inconvenience you may have experienced. Our housekeeping team regularly cleans the hallways, and we make continuous efforts to maintain a pleasant atmosphere. We value your feedback and take it seriously as it helps us make necessary improvements to enhance your experience. Your points have been duly noted, and we are committed to upgrading our hotel to provide the best possible service to our guests

4/10 Malo

Karcean

Viaje de negocios
No le gustó: Limpieza, servicios, condiciones de la propiedad
Terrible smell in the rooms.. Bugs everywhere
Se hospedó 2 noches en octubre de 2023
Respuesta de deepu, el 15 oct. 2023
"Thank you for choosing to stay with us. We hope to have the pleasure of hosting you again in the future. Your feedback is greatly appreciated."

2/10 Terrible

Brandy

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
The lady checking us in was friendly the mattress was comfy. The entire hotel reeks of weed, bathroom was nasty got one half empty roll of toilet paper. The room has patches in the walls. Why have white towels and bedding if you can't bleach them so they are white and not stained? The outside doors were propped open so people could come and go. If I were Days Inn I would redo or close the entire place.
Se hospedó 1 noche en octubre de 2023
Respuesta de deepu, el 9 oct. 2023
We apologize for any inconvenience you may have experienced. Typically, our housekeeping team cleans the bathrooms daily, ensuring they are in pristine condition. Additionally, our housekeeping staff replenishes the toilet paper in each room regularly.Please be aware that our hotel is currently under construction, primarily focused on painting the walls. While the paint is drying, there may be some sections that are not yet patched up. We appreciate your understanding during this renovation period.Rest assured, your room is equipped with fresh towels and clean sheets to ensure your comfort during your stay.For your safety and security, please note that the outside doors are locked. They can only be opened using a key provided to you upon check-inThank you for choosing our hotel, and we appreciate your patience as we work to improve our facilities. If you have any further concerns or requests, please don't hesitate to reach out to our staff.

2/10 Terrible

Thomas

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de deepu, el 9 nov. 2023
Thank you for staying with us. Your feedback is greatly appreciated and will be extremely useful for us. We have noted your points and will promptly address the issues with our housekeeping team. We hope to have the opportunity to welcome you back again in the future.

2/10 Terrible

Nathaniel

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was awful. Smoke/drug smell. Mold on walls in our room. Could smell the mold. Just terrible. Needs new owner/management
Se hospedó 1 noche en septiembre de 2023
Respuesta de deepu, el 9 oct. 2023
Thank you for choosing Days Inn. We appreciate your feedback as we work to update our property. We apologize for any inconvenience caused by guests smoking outside, which may lead to odors inside when doors are opened. We are currently renovating the hotel and addressing any mold issues.

10/10 Excelente

Michael

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great spot in Caseyville
Great location with several restaurants nearby
Se hospedó 1 noche en septiembre de 2023
Respuesta de deepu, el 9 oct. 2023
Thank you for choosing days inn. We appreciate your feedback.

2/10 Terrible

Thomas

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de deepu, el 9 oct. 2023
Thank you for choosing days inn, we appreciate your feedback.

2/10 Terrible

Candice

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de deepu, el 15 oct. 2023
"Thank you for choosing to stay with us. We hope to have the pleasure of hosting you again in the future. Your feedback is greatly appreciated."

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Yuck!
We were traveling w/a newborn + 3 sons, otw to STL for an overnite stay, when the check engine light appeared. It was close to midnite so we took the first exit w/hotels to be safe. Horrible choice. Roach motel. Bedding had stains & cigarette burns. Roaches were seen in bathroom + main area. I killed 2 in my home, once we returned.
Se hospedó 1 noche en septiembre de 2023
Respuesta de deepu, el 9 oct. 2023
Thank you for choosing Days Inn. We appreciate your feedback as we work to update our property. We apologize for any inconvenience caused by guests smoking outside, which may lead to odors inside when doors are opened. We are currently renovating the hotel.

10/10 Excelente

Lauracne

Se hospedó 7 noches en septiembre de 2023
Respuesta de deepu, el 15 oct. 2023
"Thank you for choosing to stay with us. We hope to have the pleasure of hosting you again in the future. Your feedback is greatly appreciated."

2/10 Terrible

Joseph, WEST DES MOINES

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Well they have bed bugs - flies - spiders - the AC made the bedding wet. So it’s dehumidifying function doesn’t work. The toilet did not flush I was a little scared of the shower. I was planning to stay for two nights. Just stayed 1 night and left in the morning. I would never stay there agsin. Financially I got cheated given the condition of the facility
Se hospedó 2 noches en septiembre de 2023
Respuesta de Days Inn , el 15 oct. 2023
"We apologize for the inconvenience caused by our hotel's ongoing remodeling; we've upgraded rooms.""I've never heard of Room 102, but I can assure you that it's a good choice."Feel free to let me know if you need further assistance or more sentences

4/10 Malo

Amber

Viaje de negocios, Viaje familiar con niños
No le gustó: Limpieza, servicios, condiciones de la propiedad
The rooms were absolutely filthy. There was black greasy stains on the bed spreads and hair all over. Not even a door knob on the bathroom door just a hole where one should be
Se hospedó 1 noche en septiembre de 2023
Respuesta de deepu, el 9 oct. 2023
Thank you for choosing Days Inn. We appreciate your feedback as we work to update our property. We apologize for any inconvenience caused by guests smoking outside, which may lead to odors inside when doors are opened. We are currently renovating the hotel and addressing any mold issues.

2/10 Terrible

Matthew, NEWPORT

No le gustó: Limpieza, servicios, condiciones de la propiedad
👎
Se hospedó 2 noches en agosto de 2023

2/10 Terrible

Aaron

Se hospedó 1 noche en agosto de 2023

2/10 Terrible

Shelly

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en julio de 2023

2/10 Terrible

Lonnie

Se hospedó 1 noche en julio de 2023

2/10 Terrible

Thomas

The room is infested with cockroaches
Se hospedó 1 noche en julio de 2023

2/10 Terrible

Kevin

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Keegan

Se hospedó 1 noche en julio de 2023

10/10 Excelente

Reneisha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Shirley

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff were very nice, polite and helpful
Se hospedó 1 noche en julio de 2023

2/10 Terrible

Michael

Viaje en pareja
No le gustó: Limpieza y condiciones de la propiedad
DO NOT BOOK!!! Worst hotel I’ve ever set foot in. Supposedly being “remodeled”. No hot water in entire building on arrival.’ Most rooms appeared to be permanent residences for crackheads. Saw police circle the building twice before we even got to the front door. Lobby dirty. Stairways/hallways filthy, smelled like pot. Actual room was horrifying. Couldn’t see out the filthy window. Both beds had highly questionable stains on them. Holes in bathroom door leading to unfinished, disgusting bathroom. Entire room floor felt dirty and I still had my shoes on. I wouldn’t even put my luggage down! We walked out and met at least 5 other couples outside that were also leaving for the same reasons. The most respectable people I saw on the property were the ones that refused to stay and were leaving. Absolutely no “quality” at this Quality Inn! Wyndham needs to pull their name off this hotel. HUGE black eye!
Se hospedó 1 noche en junio de 2023
Respuesta de Days Inn , el 11 jul. 2023
sorry for the inconvenience, this is not quality in this is days inn. can you please provide your information its not pop up hear on your information. we appreciate your feedback.

2/10 Terrible

Bryan

Viaje con mascota, Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Checked in to hotel. When we went up to room and it smelled like smoke, there was some kind of substance on the floor, half the lights didnt work. Went down and got a refund and while we were down there getting refund some other people brought down towels that looked fresh but had hair all over them. Place needs new management if they cant keep place clean or up kept.
Se hospedó 1 noche en julio de 2023
Respuesta de Days Inn , el 11 jul. 2023
sorry for the inconvenience Bryan. On that time our FD asked you to check the room other room you refused. we will noted your valuable points. we appreciated your feedback hope you see you again. Thank you,days inn.

4/10 Malo

KENNETH

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
No hot water,
Se hospedó 2 noches en junio de 2023
Respuesta de Days Inn , el 11 jul. 2023
We apologies for the inconvenience. Now it was fixed the hot water is running fine. We appreciate your feedback, hope to see you in the near future.

4/10 Malo

Abraham

No le gustó: Limpieza y condiciones de la propiedad
A Motel that Needs Major Improvements
Definitely the worst motel I've ever stayed in. The room was not fully cleaned when I checked in, there was food left over in the refrigerator from the previous guest, the toilet was very old and dirty, and there were red stains all over the sink wall switch and one of the towels (I'm really hoping that that was ketchup or some type of sauce, not blood). I took the liberty of wiping down all the furniture with my cleansing towels. However, the front desk clerk (or could've been the manager) and the maid lady were very nice and friendly.
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Rebeka

Se hospedó 1 noche en junio de 2023

4/10 Malo

Barry

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Room itself was clean, but hallways were musty smelling and caused my wife to gag. We could not stay
Se hospedó 1 noche en junio de 2023

2/10 Terrible

VICTOR

Viaje en grupo, Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The worst experience in a hotel, dirty, stinky, with an unbearable smell of cigarettes in all spaces,
Se hospedó 1 noche en junio de 2023

2/10 Terrible

Fred

Se hospedó 1 noche en junio de 2023

2/10 Terrible

Katrina

Viaje en pareja
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
After paying for our stay through Expedia we got here and they charged more money and then when we got to our room there was no trash can the floors while newer looking didn’t even go all the way to the walls and the smell of 420 was enough to choke a person. When we got up the next morning our truck which was perfectly fine when we parked it had a huge dent from the fender through the door. When we reported it to the desk we were informed that there cameras don’t work and there was nothing they could do. We ended up calling for an officer who came out and said he wasn’t surprised. So our anniversary weekend was a bit of a let down that took a few hours of our time and then the staff was bleh. Oh and breakfast served is a joke. No where to sit nothing but waffle mix. No coffee. Very disappointing.
Se hospedó 2 noches en junio de 2023
Respuesta de Days Inn, el 9 jun. 2023
Please accept our apologies for the inconvenience.Did guest report the issues about the room to the front desk during their stay? Front desk would have gladly helped guest with any issues.We are sorry to hear about your vehicle, the hotel does have signs outside stating, Hotel is Not responsible for theft or damage to vehicles.We appreciate your feedback, helps the hotel improve

4/10 Malo

Scott

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Do Better Holiday Inn
The hotel lobby and rooms are in great disaray. The rooms were falling apart and needed repairs done. It was very dirty everywhere. The pool was closed but they didnt state that on the website when we reserved our rooms. Its also in a pretty bad area. We reserved to rooms we had to switch rooms for the first room cause the toilet leaked on the floor and my daughter had to switch rooms because they open the dresser drawers and there was still other people clothes in the drawers. We also found food wrappers under the mattress, so they apparently dont clean the rooms very well.
Se hospedó 2 noches en mayo de 2023
Respuesta de Days inn, el 9 jun. 2023
We apologies for the inconvenience. The hotel is currently remodeling, in the process of getting all new furniture being delivered, we are short staff and currently hiring.We appreciate your feedback, helps the hotel improve in what needs to be improved.

2/10 Terrible

Patrick

Se hospedó 1 noche en mayo de 2023
Respuesta de Days Inn , el 14 may. 2023
Please accept our apologies for the inconvenience. Did guest report any issues to the front desk during their stay?Front Desk would have gladly found a solution for the guest. We appreciate your feedback, helps the hotel improve.

2/10 Terrible

Felicity

Viaje en pareja
No le gustó: Limpieza y condiciones de la propiedad
It was very bad. Everything was broken and tacky
Se hospedó 2 noches en abril de 2023
Respuesta de Days Inn , el 6 may. 2023
Please accept our apologies for the inconvenience.Did guest report this issue during their stay? Front Desk would gladly fix the solution.We are currently under construction, and waiting patiently for the new furniture to deliver. Please contact the front desk directly for any assistance.